The owner asked, is the heating fee collected by the property, and how should the property reply?

Regarding whether the heating fee is charged by the property, the property company can clearly tell the owner that the answer is no, it depends on the specific situation.

First of all, if the property community where the owner is located belongs to central heating, then the property company usually does not bear the responsibility of collecting and paying the heating fee. According to the regulations, the heating fee is charged by the heating company, so the owner should pay the heating fee directly to the heating company. In this case, the property company can explain the payment object to the owner and provide the contact information of the heating company for the owner to pay.

Secondly, if the owner's residential area is not central heating, but household heating, then the property company may need to bear the responsibility of collecting and paying heating fees. This mainly depends on the heating mode of the community and the contract between the owner and the property company. In this case, the property company can explain the relevant information to the owner, including the specific payment standard and payment period, and bear the corresponding responsibility of collecting and remitting.

In short, the property company should answer the question whether the heating fee is charged by the property according to the actual situation to avoid misunderstanding to the owners. At the same time, the property company should actively cooperate with the owners' demand for payment, provide necessary services and assistance, and ensure that the owners can pay the heating fee in time and accurately.