What are the first, second and third level property service standards and property service items?

Nowadays, most people live in residential areas, and what is more important in residential areas is property. There will be some gaps in the services of different properties. In fact, the service to the property has long been graded. The first level is better, the second level is medium, and the third level is not bad. Level 1, 2 and 3 property service standards? What kind of property services are there? Now most of the places where everyone lives are residential areas, and the more important thing in the residential area is the property. There will be some gaps in the services of different properties. In fact, the service to the property has long been graded. The first level is better, the second level is medium, and the third level is not bad. Many people are also familiar with these grading standards. So what are the service standards for first-,second-and third-class properties? What kind of property services are there?

Level 1, 2 and 3 property service standards?

First-class property service standards, once there is a problem, property personnel will arrive within 30 days, and handle and follow up the problem and make records. Secondary property service standard service hotline 16. The owner declares that the property personnel will be present to register and solve the problem within 60 days, and follow up later. Three-level property service standard telephone online reached eight. After the owner reports for repair, the property personnel will be present on time to handle and follow up.

1, Grade I property service standard

Provide special property reception places and provide a 24-hour service hotline. Once there is a problem, the property manager will arrive within 30 days, and properly record and follow up the problem. In addition, we will pay a service return visit to the owners more than once a year to solicit opinions and improve them.

At the same time, check the residential buildings once a day, mainly the objects in the stairs and public spaces, and register them. And carry out daily inspections on the decoration site to avoid the damage to the building structure and the potential safety hazard caused by the construction. At the same time, the elevator runs around the clock, which is convenient for the owners to travel. In addition, in terms of cleaning, garbage will be removed twice a day, and public areas will be cleaned twice. In terms of security, the main areas of the community are inspected once.

2, secondary property service standards

Service hotline 16. The owner declares that the property manager will be present for registration and settlement within 60 days, and follow up later. In addition, check the corridors and public areas every three days, and check the main areas of the community every two days to ensure safety. In terms of cleaning, garbage is collected and treated once a day, and public areas are cleaned once.

3, three-level property service standards

There are eight online service telephones. After the owner reports for repair, the property personnel will be present on time to handle and follow up. And within a week, the corridors and public areas will be inspected to see if the goods are in good condition. At the same time, for the key areas of the community, patrol once every three times. In terms of cleaning, there is a special collection center, which cleans garbage once a day and cleans public areas once.

What kind of property services are there?

1, community security management

This is very important. There is no property company to manage the security of the community, which increases the security risks for the community owners. The service company should be responsible for the personal safety and property safety of the community owners, and at the same time, it should formulate and implement a sound security system, such as the arrangement of community doormen and patrol security, the layout and maintenance of security facilities, etc.

2. Maintenance of public facilities

Public facilities mainly refer to the management of municipal facilities such as communication, post and telecommunications, water supply, heat supply, gas supply and power supply. These are all inseparable parts of our daily life and are very important. Property companies need to ensure the normal operation and maintenance of these facilities.

3. Vehicle traffic management

Most families have private cars, so the property management of the community should also be responsible for vehicle parking and traffic management. If you are a community owner but can't find a parking space, you can find a property to solve it. Because parking is difficult now, many people are worried, so the management of this point is also very important.

The above content mainly describes my service standards for first-,second-and third-class properties? What is the specific introduction of the property service project? Different property service levels will have different standards. The higher the level, the better the service standard. As for the other two levels, it will be slightly worse than the third level, but the change is not big, and most of them are different in details.