What is the national service standard of first-class property?

There is no first-class property service standard in China, but China Property Management Research Institute has formulated one?

Details attached?

By the way, the first-class standards formulated by China Institute of Property Management are not as effective as those formulated by the Property Department of some provinces and cities.

The first-class standard of property management service for ordinary residential quarters (for Trial Implementation)-formulated by china property management institute.

(a) the basic requirements?

1. The service provider and the serviced party sign a standardized property service contract with clear rights and obligations of both parties.

2, to undertake the project, the residential area * * * with parts, * * with facilities and equipment for careful inspection, acceptance procedures are complete.

3, management personnel, professional operators in accordance with the relevant provisions of the state to obtain property management professional qualification certificate or post certificate.

4, a sound property management plan, quality management, financial management, file management system.

5. Manage service personnel to dress, wear signs, behave in a standardized way, and provide positive and enthusiastic service.

6. Set up a service reception center and announce a 24-hour service telephone number. Within half an hour of urgent repair, other repairs will arrive at the site according to the time agreed by both parties, and the records of repair, maintenance and return visit are complete.

7. According to the owner's demand, provide special services and agency services other than the property service contract, and publicize the service items and charging standards.

8. According to the relevant provisions and contractual agreements, announce the income and expenditure of property service fees or property service funds.

9, according to the contract to regulate the use of housing special maintenance funds.

10, consult the owner's opinions on property services at least 1 time every year, and the satisfaction rate is over 80%.

(2) Housing management?

1, daily management and maintenance of * * * parts of the house, with complete maintenance records and maintenance records.

2. According to the actual service life of the house, regularly check the service condition of the * * * part of the house, and organize maintenance in time if it needs maintenance and belongs to the scope of minor repairs; Belong to the scope of large and medium-sized repairs, timely prepare maintenance plans and plans for the use of special housing maintenance funds, submit reports and suggestions to the owners' assembly or owners' committee, and organize maintenance according to the decision of the owners' assembly.

3, daily patrol 1 time residential area unit door, stair passage and other parts of the * * * with doors, windows, glass, etc. , make inspection records, and timely maintenance.

4, in accordance with the relevant provisions of the residential decoration management and the requirements of the owners' convention (temporary owners' convention), establish and improve the residential decoration management system. Before decoration, the owner's (user's) decoration scheme should be reviewed in accordance with the regulations, and the decorator should be informed of the prohibited behaviors and precautions related to decoration.

Patrol the decoration construction site 1 time every day, and find that it affects the appearance of the house, endangers the structural safety of the house and harms the public interest, such as dismantling and changing the pipelines used by * * * *, and promptly dissuade and report to the owners' committee and relevant competent departments.

5, in violation of the planning of unauthorized construction and unauthorized change of housing use behavior in a timely manner to discourage, and report to the owners' committee and the relevant competent departments.

6. The main entrances and exits of the community are equipped with a schematic plan of the community, and the main intersections are equipped with road signs. All groups, buildings and units (doors), households and public facilities and venues have obvious signs.

(3) * * * facilities and equipment maintenance?

Daily management and maintenance of facilities and equipment used in 1, * * * (except those that should be handled by professional departments according to law).

2, establish * * * facilities and equipment files (equipment account), facilities and equipment operation, inspection, repair, maintenance and other records are complete.

3, facilities and equipment signs are complete, standardized, and the responsible person is clear; Operation and maintenance personnel shall strictly implement the operation procedures and maintenance specifications of facilities and equipment; Facilities and equipment are operating normally.

4. Organize regular inspections of facilities and equipment used by * * *, and make inspection records. If it needs maintenance, it should be repaired in time. If it belongs to the scope of major and medium-sized repairs or needs renovation, it shall timely prepare plans for maintenance, renovation and renewal and plans for the use of special housing maintenance funds, report and make suggestions to the owners' assembly or the owners' committee, and organize maintenance or renovation according to the decision of the owners' assembly.

5. The manned elevator operates normally for 24 hours.

6, fire control facilities and equipment in good condition, can be enabled at any time; The fire escape is unobstructed.

7. The computer room should be kept clean and ventilated, without running, running, dripping, leaking and rodent damage.

8. The roads in residential areas are smooth, and the traffic signs of main roads and parking lots are complete and standardized.

9, street lamps, corridor lights intact rate of not less than 95%.

10, facilities and equipment that are easy to endanger personal safety have obvious warning signs and preventive measures; There are emergency plans for all kinds of outstanding equipment failures that may occur.

(4) to help maintain public order?

1, the main entrance and exit of the community is manned 24 hours a day.

2, key areas, key parts at least 1 hour/time; Equipped with safety monitoring facilities, 24-hour monitoring.

3. Implement license plate and card management for vehicles entering and leaving the community, and guide vehicles to pass and park in an orderly manner.

4. Temporary pass management shall be implemented for laborers who enter and leave the residential area for decoration, housekeeping and other services.

5. There are emergency plans for emergencies such as fire, public security and public health. , timely report the incident to the owners' committee and relevant departments, and assist in taking corresponding measures.

(5) Cleaning service?

1. The high-rise building is provided with garbage bins by floor and floor, which are removed twice a day. Bag the garbage and keep the trash can clean and odorless.

2, a reasonable set of shell box or trash can, pickup twice a day.

3, residential roads, squares, parking lots, green spaces, etc. are cleaned twice a day; The elevator hall and corridor shall be cleaned twice a day, and the floor shall be mopped once a week 1 time; * * * Use the mop in the lobby on the first floor every day 1 time; Scrubbing stair handrails every day 1 time; * * * Clean the parts glass every week 1 time; Street lights and corridor lights are cleaned once a month 1 time. Clear water and snow on the road in time.

4. * * * Dredge the rain and sewage pipes every year 1 time; Rainwater and sewage wells are inspected once a month 1 time, and cleaned in time according to the inspection; Septic tanks shall be inspected once a month 1 time and cleaned once every six months 1 time. If any abnormality is found, clear it in time.

5. The secondary water supply tank should be cleaned according to the regulations, checked regularly, and the water quality meets the hygiene requirements.

6, according to the local actual situation on a regular basis for disinfection and pest control.

(6) Greening maintenance management?

1, there are professionals to implement greening maintenance management.

2, lawn growth is good, timely pruning and replanting, no weeds, sundry. ?

3. Flowers, hedges and trees should be trimmed and reshaped in time according to their varieties and growth conditions to maintain the ornamental effect.

4. Regularly organize watering, fertilizing and loosening soil to prevent waterlogging and freezing.

5. Spraying drugs regularly to control pests and diseases.

Extended data:

Judging from the origin of laws and regulations, the property law is a law designated by the National People's Congress and its Standing Committee. The Regulations on Property Management is an administrative regulation formulated by the State Council. According to the hierarchical effect of law, administrative regulations must obey the law, including the principles and provisions of legislation; Property management itself is a kind of entrusted contract relationship with equal subjects, not an administrative relationship between superiors and subordinates.

In order to avoid ambiguity, property management was renamed as property service. According to the Decision of the Ministry of Construction on Amending the Measures for the Qualification Management of Property Management Enterprises (OrderNo. 164 in 2007), "Property service enterprises refer to enterprises established according to law, with independent legal personality and engaged in property management services."

Ten principles

First, work should be created by itself, not waiting;

Second, the so-called work is to take the initiative to do it, not passively;

Third, you should devote yourself to big work, and only doing small work will make you small and mediocre;

Fourth, we must grasp the difficult work, overcome difficulties and achieve success in order to make progress;

5. Stick to it and never give up until you reach your goal;

Sixth, actively mobilize people around you. After a long time, there will be a world of difference;

7. Have a plan. As long as you have a plan, you will have endurance, methods, future and hope.

Eight, have confidence, because without confidence, your work will be unattractive, inflexible and so loose;

Nine, the so-called service is to use your brains, open your eyes, listen in all directions, cover everything, and leak everything;

Don't be afraid of friction. Friction is the mother of progress and positive nutrition. Fear of friction will make you weak.

Property management course

Comprehensive courses such as management foundation, property information management, property management finance and taxation foundation, property management practice, property management laws and regulations, real estate marketing management, property equipment and facilities management, building construction and maintenance management, secretarial management and applied writing, human resource management, public relations, community planning and management, contract management, property valuation, commercial property management, vocational qualification training, etc.

Training purpose

This major trains students to adapt to the needs of socialist market economy construction, develop morally, intellectually, physically and aesthetically, master the basic theory, knowledge and skills of property management, and master the qualitative and quantitative analysis methods of property management.

Familiar with the relevant principles, policies and regulations of China's property management and the practices and rules of international business management, with strong ability to analyze and solve practical problems of property management.

References:

Baidu encyclopedia-property management service