How to control the quality of property service?

Property management service quality management?

The first problem is to have a correct understanding of the service quality of property management. Otherwise, it is impossible to do a good job in residential property management simply by taking the quality of property management services as the cleanliness of the residential area. ?

Property management service quality refers to the ability and degree of property management service activities to meet the specified requirements and meet the needs of households. Its service quality mainly includes the following aspects: the maintenance quality of infrastructure, the working quality of property management services (service attitude, service skills, service methods, service efficiency, service etiquette, community cleanliness, etc.). ), property management services, the environmental atmosphere of the property community. All-round quality management characteristics of property management services?

Total quality management of property management is a management activity that all employees and departments of property management enterprises work together, comprehensively use modern management means and methods, establish a perfect quality system, and fully meet the needs of residents through the whole process of quality service. ?

The service quality of property management is a comprehensive reflection of all the work of all departments and links in property management, involving all employees and all households in property management residential areas. From the perspective of management services, managers play a key role, but even the best property management is just empty talk without the cooperation of managers, that is, residents. Therefore, we must fully mobilize the enthusiasm and creativity of all managers and residents in the community, constantly improve people's quality, firmly establish the idea of "quality first", and everyone cares about the service quality of the property and participates in quality management.