How to improve the service quality of property management companies?

1. Owner's house management: check and record regularly every month. Check the results. If it is a vacant house, send it back to the owner through SMS and make relevant suggestions to the owner, so that the owner can feel that the property company is taking care of his house even if he has no time to look at it, and let the property company manage it with peace of mind. If the house is owned by the owner, record it directly on paper and put it in the owner's mailbox to let the owner know something about his house. (You can simply clean up the owner's vacant house), and the owner's inspection records are specially filed and kept in the owner's portfolio.

2. Management of public parts, facilities and equipment: check regularly every month, and feed back the inspection, maintenance plan and maintenance results to the public information column to let the owners know about the operation of the park property.

3. Maintenance speed: When the owner applies for maintenance, the property service center should go to the owner's maintenance site within 15 minutes, and feedback the maintenance information to the owner immediately through inspection and judgment, without delay (provided that the construction party must ensure the timeliness of maintenance), so that the owner can feel the "Shenzhen speed" of maintenance.

4. Public facilities adopt a 24-hour duty system, and arrange personnel to be on duty at night to ensure the normal operation of the facilities.

2. Environmental sanitation: In order to improve the cleanliness of Jiyuan Garden, garbage bins are placed at the fire stairs of each floor. Owners only need to take the garbage out of the house and put it in the trash can on this floor, which can reduce the impact of garbage passing through the elevator on the hygiene in the elevator. Every day, the cleaners clean up the garbage in the trash can of the public road, and the cleaners at the sanitation station clean up the community. Cleaning personnel should use the cleaning tools used by the hotel to clean the elevator lobby on each floor to ensure a high standard of cleanliness. Fire stairs, windows, etc. It should be cleaned in time to ensure that each building meets high standards of hygiene.

Three, greening maintenance: regular fertilization, timely pruning and weeding, to ensure the normal growth of landscaping in the park. When planting, design various patterns and shapes, and trim and maintain according to the patterns of the shapes. The greening characteristics of the base park are different from other parks.

4. Traffic order and vehicle parking: In order to make Jiyuan traffic smooth, vehicles are parked in an orderly manner. Set up a special traffic command post, the vehicles entering Jiyuan will be commanded by the command post, and the owners will park their vehicles according to the order and requirements. The traffic command post should be familiar with the fixed positions of all vehicles parked in Jiyuan, and guide the owners to park in the fixed parking spaces as soon as they come back, so as to avoid disorderly parking and misplacing affecting traffic order.

5. Security: According to the security plan of the property management company, use a more high-tech and comprehensive security system than other parks, combine civil air defense with technical defense, and improve the safety factor of the park.

Intransitive verb charging service: the property management company opens an account for each owner in the bank, and all property fees can be paid in the bank. After receiving the fees collected by the bank, the property company will send them back to the owners by SMS, which can save the time for the owners to pay in the property service center, and the property company can also receive various fees in time.

7. Property Service Center: Add service hotline, online owners' forum and QQ group, so that owners can fully participate in property management and the property can provide more intimate services for owners. Add affinity ambassadors, pay special attention to the owners' children and the elderly, and send small cards and gifts to the children and the elderly on birthdays and festivals to enhance the feelings between the owners and the property management company.

Eight, special services: add more and more convenient special services, such as indoor security system, purchase of air tickets, reservation, travel consultation, etc. Let the car owners worry more.

Nine, the development of standard management procedures: service personnel unified service methods and procedures to reflect the level of property services.