Model essay on annual work summary of property

Over the past year, with the care and help of organizations and leaders at all levels of the joint-stock company and the understanding and support of all brothers, the management team and all employees of the property management company have made unremitting efforts to achieve the goals set at the beginning of the year. Summarize the work of the property management company in xx years. 1. Operation and management 1. Improve various rules and regulations and establish an internal management mechanism. The management team of the property management company has been improving the water use for property services. ...

Over the past year, with the care and help of organizations and leaders at all levels of the joint-stock company and the understanding and support of all brothers, the management team and all employees of the property management company have made unremitting efforts to achieve the goals set at the beginning of the year. Summarize the work of the property management company in xx years. 1. Operation management.

1. Improve various rules and regulations and establish internal management mechanism. The management team of the property management company always regards improving the level of property services, expanding the scope of services, gradually moving from internal services to external services, and striving for benefits from the market as the only way for future sustainable development. To achieve this goal, service is fundamental. Therefore, based on the principle of seeking truth from facts, we have established a series of job quality standards, performance appraisal system, employee reward and punishment regulations, duty manager system, merchant return visit system, complaint reception and handling system, fund management system, salary management system, attendance system, meeting system and attendance system that meet the needs of market economy development and company development. Check nearly 20 rules and regulations, such as implementation system and employee training system, and strengthen inspection and implementation, so that all work can be carried out in a planned, orderly, well-founded and purposeful manner; At the same time, in order to establish a perfect internal management mechanism, we have studied and visited Changle Park, Yindu, Telecom, China Construction Bank and other property companies by means of "going out and bringing in". On the basis of drawing lessons from advanced management experience and combining with the actual situation of the Bank, the functions, roles and work scope of the management team and various management positions in various departments are clearly defined, so that the work is refined to everyone and the enthusiasm, initiative and creativity of each position are promoted.

2. The company is United and pragmatic, and its service awareness has been significantly improved. Only by continuously improving the service quality, can the property company meet the needs of merchants and owners to the maximum extent, steadily increase property income and establish a good corporate image. We start with ideological and political work, give full play to the exemplary leading role of Party members and trade union activists, lead all employees to change their concepts, carry out theoretical study and strengthen business training, so as to continuously improve employees' service awareness and their own quality, and require company leaders and managers at all levels to often go deep into the grassroots to do a lot of answering questions, thus forming a United and pragmatic working atmosphere throughout the company; Secondly, in order to improve the service quality and qualification evaluation, the property management company has strengthened the consultation, collection and archiving of all kinds of materials, and made reasonable classification and archiving according to different departments, forms and nature, which greatly facilitated the timely consultation and utilization of the required materials; Third, attach importance to participating in and carrying out various training activities. While actively participating in all kinds of training and study organized by joint-stock companies, according to the characteristics and nature of the company's internal work, we will regularly or irregularly carry out business training such as flag-raising ceremony, safety production, fire protection knowledge, gfd, etiquette, equipment principle and property standards to improve the service awareness and professional quality of all employees; Fourth, pay close attention to the implementation of various rules and regulations and promote the rapid and effective development of work. We have made great efforts to effectively implement performance appraisal salary. At the same time, the managers of the assessment department have to accept the performance appraisal system, which plays a role in mutual supervision. Since the implementation, the work style, service awareness, level and effective complaint handling rate of employees have been significantly improved; Another example is that after the implementation of the "morning meeting system", the problems arising in the early stage and the work arranged for the day will be specifically implemented to the relevant responsible persons at the daily morning meeting, requiring that what can be completed on the same day must be completed on the same day, finding out the reasons for what cannot be completed, and making plans to complete it within a time limit, which obviously speeds up the work efficiency of various departments, changes the bad habit of being lazy, scattered and slow, and plays a vital role in rapidly improving service awareness, minimizing complaints and effectively carrying out work.

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3. Reduce personnel, save energy and consumption, and improve management efficiency. The leaders of property companies clearly realize that only by strengthening internal management and increasing cost control (especially labor cost control) can the losses of enterprises be reduced and the benefits of enterprises be improved. Procurement is the key link of energy saving and consumption reduction. Property companies have implemented a strict monitoring system, requiring more than two people to purchase materials. For consumables purchased frequently, detailed supplier information and long-term supply relationship must be established. At the same time, financial and office staff often do market research to find suppliers as much as possible. In order to improve the service, self-purchasing, purchasing or assisting in purchasing materials are adopted for paid service projects, so as to meet the interests of the entrusting party to the maximum extent. Secondly, by reducing the number of employees, the labor cost of enterprises is reduced. * * * terminated the labor relationship with 3 1 employee in xx, and reduced the salary and additional expenses by nearly 30,000 yuan. Thirdly, in order to reduce the cost, the manager on duty and the night watchman canceled fast food meals, and the employees provided meals, reducing the cost by more than 65,438+100000 yuan. In addition, it is required that the maintenance work can be repaired without replacement, and one person does not need two people, and the maintenance absolutely does not take two hours; Fourth, carry out the activities of repairing the old and recycling the waste, strictly control the goods, disassemble 2 or 3 old mops into 1 for reuse, and disassemble and clean the usable parts of the old equipment for reuse. Also, turn off the lights that don't need to be turned on, and turn on the lights that can be turned on less. In the contract area, people should turn off the lights and stop the water supply, and there should be rewards and punishments. Fifth, in xx, heat preservation measures such as sealing, repairing doors and windows, hanging door curtains, etc. It's been strengthened. Nearly 40 old fan coils were installed, and hundreds of fan coils were repaired and cleaned, which enhanced the exhaust efficiency of wharf facilities and saved a lot of fuel. According to statistics, by adopting various energy-saving measures, the cost of low-cost booths and materials has been reduced by nearly 80,000 yuan, the cost of oil has been reduced by 220,000 yuan, the expenses of meals, meals and washing for employees have been reduced by nearly 200,000 yuan, and the wages and surcharges have been reduced by 654.38+million yuan, thus achieving the purpose of reducing costs and increasing efficiency.