Why is it so difficult to solve the problem of lampblack disturbing people in street shops?

In the eyes of grass-roots managers in Shencheng, the flames of cooking stoves in small restaurants are roaring, the smoke from barbecue stalls invades residential buildings through windows, and the foam sewage from car wash shops flows all over the street. Where is the crux of the stubborn disease, and is there a constructive way to deal with it? After the field visit, the reporter interviewed some grass-roots management cadres and listened to them talk about the difficulties and thoughts encountered in management.

Most shops along the street disturb people.

In this newspaper's 962288 report library, the reporter searched the complaint records of shops along the street disturbing people for half a year. These complaints include a developer of Weifang West Road in Pudong New Area smashing a wall to open a shop, an owner of Qinzhou Road residential building in Xuhui District illegally opening a shop, residents along Yuncheng Road in Zhabei District smashing a wall to open a shop, and residents on the first floor of Zhang Hong Road in Minhang District knocking down a load-bearing wall to open a shop.

The reporter selected a reader's complaint point in Lantian Road, Putuo District for inspection. There are 6 shops under a residential building in Lantian New Village, including butcher shop, groceries shop, barber shop and foot washing room. On the grounds of renting a house to open a shop, the reporter made an unannounced visit to one of the shopkeepers. The female boss said that there happened to be a 20-square-meter storefront in her house that was rent-seeking, with a monthly rent of 2,700 yuan. She used to rent an Anhui person to make beef soup for four years and recently left. She said that goods can also be placed at the left and right street 1 m outside the store, so that the actual business area can be expanded by 3 square meters.

Shops along the street have brought considerable troubles to the lives of residents upstairs. On the second floor, two or three households have pulled up barbed wire or welded iron railings outside the window. Liu Aidi, 72, said that she moved to this community on 1976 and watched these shops slowly destroy the environment of the community. Some shops stop at two or three in the morning, and vegetable vendors get up at four or five, and they can only sleep for two or three hours every night. Ji, who is over 60 years old, said that some foot washing shops are engaged in illegal activities under the eyes of residents, which has a negative impact on children and is worrying.

Problems left over from history are difficult to solve.

Lantian Road is under the jurisdiction of Lanfeng Neighborhood Committee of Shiquan Street. Ding, director of the neighborhood Committee, said that they have invested a lot of manpower and material resources to manage the surrounding environment of the community. For example, they are equipped with two cleaners who clean twice a day; The green belt in front of the store was once filled with rubbish by vendors. After organizing cleaning, the neighborhood Committee is now building fitness facilities on it. In order to prevent vendors from parking battery cars and stacking goods and garbage in the future, it is planned to make the door S-shaped. In April this year, some residents reported that the sewage in the foot washing room polluted the streets, and the neighborhood Committee made a report to repair the sewer drainage. However, it is difficult for the inherent format of small shops not to affect the lives of residents. For mobile vendors, property management, police stations, urban management and other parties were invited to enforce the law twice in April and May this year, but the vendors left today and will make a comeback tomorrow.

So are these shops legal or illegal? Can it be banned? Ding said that this is an issue left over from history. He said that when the residential building was built, the first floor was a shop, which belonged to a state-owned enterprise and sold soy sauce and groceries. Later, when the planned economy was transformed into a market economy, it was transferred to individuals. Now some owners run their own businesses, and some sublet them to others. As for the foot-washing shops and mahjong parlors opened in the shops, Ding said that the neighborhood committees also want to strengthen management, but because there is no law enforcement power, it is difficult to solve the problem only by communication.

A high proportion of complaints about opening a shop disturbing people

Li Dongfeng, deputy director in charge of urban management in Shiquan Street, said that judging from the urban management hotline opened in the street, residents' complaints and complaints transferred from the 12345 public hotline, there were more complaints about opening stores along the street. Jin, the head of the street urban management department, said that there are four kinds of people who are most disturbed: the fumes and safety hazards of small restaurants and food stalls; Noise caused by aluminum alloy processing: repairing cars, washing cars and painting pollute the environment; Recycling shop.

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Li Dongfeng said that it is really difficult to control the disturbance caused by opening shops along the street. He took a small restaurant as an example. Business license, food hygiene, cross-door operation, fire safety, environmental protection indicators, environmental impact assessment report of restaurants, and "four pests" are managed by different functional departments, and multi-head management leads to poor comprehensive law enforcement. In order to promote the renovation work, since June 65438+ 10 last year, Shiquan Street, with the support of relevant departments in the district, has explored the joint logistics linkage mechanism and cooperated with many law enforcement departments such as industry and commerce and public security to enforce the law, and achieved certain results.

There are also difficulties in specific law enforcement. Jin said that during the inspection, many small restaurants, foot washing rooms, barbecue shops and "shops in shops" were found to be operating without a license. If you close the store directly, it will easily lead to violent resistance to the law.

Forced closure can easily lead to conflict.

Strengthening the management of shops belongs to the category of temporary solution, so how to cure it? Putuo District put forward two ideas to fundamentally solve the problem of disturbing people by shops along the street. One is to return the rent to teaching, that is, to close all the shops around the school and change them into green walls. This measure has achieved results in several schools in Shiquan Street. Second, small-scale state-owned assets have become community-based and community-quality, that is, entrusted community management, but it is difficult to promote because it involves the transfer of assets.

Li Dongfeng said that about 60% of the shops in Shiquan Street are state-owned assets. If these shops are effectively managed, the urban environment will be greatly improved. But he also pointed out that although residents only account for 40% of the shops, it is very difficult to manage them. Most residents who rent houses and open shops have poor family conditions and live on rent. Forced closure is likely to lead to conflict. Since most state-run shops do not rent to people who run small restaurants and foot washing rooms, they can only rent storefronts from residents. Li Dongfeng said that in the past, government departments would spend money to rent residents' shops as residents' activity rooms, but this could only be a personal act and could not be operated on a large scale.

Open a shop along the street to standardize management.

Experts said that the world-class city that Shanghai should strive to build is not only a matter of scale, but also includes internationalization, openness, citizen quality and social management. The scale of urban development should adapt to the management level, but can the current rules and regulations keep up with the speed of urban development? In recent years, the phenomenon of opening stores along the street is more prominent, and the management can't keep up, which greatly affects the environmental sanitation and appearance of the city, which is related to the rapid development of the city and the population growth.

He believes that it is not necessary to ban shops along the street. Many shops are still convenient for the masses, but management must be standardized, and strict safety and health inspections and external supporting facilities should be kept up. For example, there should be trash cans in front of every store, and garbage should be collected and treated centrally. The water supply and drainage channels of car wash shops should be convenient and unobstructed. He introduced that foreign shops along the street usually adopt "closed operation", that is, the operating materials and goods in the store will not be placed outside the store to maintain the beauty of the street and community environment, while many shops in Shanghai are "opened", which affects the order of public space.

He also pointed out that shops along the street are also related to the concept of local governments. "This is caused by the strong business concept of relevant departments", which in fact brought the influx of low-end businesses. The government should consider whether to focus on the transformation of the community and social environment or on economic development. Urban development can't just look at GDP growth.