Some thoughts on how to do a good job in property customer service

The budget should be reasonable and meticulous, and the use of control should achieve the planned effect with the least expenditure as much as possible. 2. Controlling public energy consumption * * * Public energy consumption is the daily expenditure of property operation, and it is another big expenditure borne by business households, especially for high-end non-residential properties, such as office buildings, business buildings and serviced apartments, which are almost the same as management fees. Therefore, property management companies must work hard on energy conservation, and constantly tap the potential in the aspects of reasonable supply of heating and cooling air conditioners, reasonable arrangement of elevator operation, and reasonable selection of lighting fixtures, so that every energy cost of business households can be reasonably utilized. 3. Manage and plan to use the maintenance fund. At present, except for the maintenance funds of ordinary houses, which are managed by the provident fund management center and the Construction Bank, the maintenance funds of other properties are generally managed by special accounts entrusted by industry committees and developers. For this fund, the property management company must have clear accounts, separate accounts, special funds for special purposes, complete income and expenditure procedures, and report to the owner or the client regularly. 4. Taking over the property acceptance is the process that the property management company takes over the construction project that the developer has completed the completion acceptance on behalf of the future owners. Property management companies should focus on the use of property functions for acceptance. This process, including the receipt of engineering technical data of construction projects, is an important link to reflect the interests of owners and an opportunity for property management enterprises to find hidden dangers and avoid management risks. Therefore, property management companies should actively organize management and technical personnel to carefully inspect each project according to national standards and industry standards, and point out problems to developers in time, requiring developers to find the construction unit to complete rectification before the project is delivered, leaving no hidden dangers and sequelae. It is beneficial for owners, developers and property management companies to check and accept. 5. Keep files. Every property project has a large number of files on engineering development, design, construction, installation and acceptance, as well as files on lease, sale, occupancy, decoration, maintenance, ownership and change. This is the basic information of property and property management, and it is the intangible asset of the owner. The property management company shall collect, sort out, establish and improve the engineering and technical files and business households' files of the property from the time of acceptance of the property, so as to keep the property intact. This can be said to be a long-term thing. 6. Maintenance of houses, equipment and facilities. After taking over the property, the property management company has done a lot of work to maintain and increase the value of the property through daily maintenance and planned maintenance of houses, equipment and facilities. Real estate is like a bicycle. If it is well maintained daily and regularly, it can be used for ten years, twenty years or even longer. On the contrary, riding without support, exposed to the sun and rain, will become a pile of scrap iron in less than half a year or a year. Bicycles are scrapped and 300 yuan can buy new ones, but the property is new every year for two years, so it is not so convenient for the owner to buy them after three years. Therefore, a good property management company must fully reflect the true nature of a good housekeeper in the maintenance of property. Second, how to be a good friend of business owners. Property management companies should establish the idea of being good friends of business owners. It should be said that it can be achieved through certain efforts, but it is not easy to really become a good friend of business owners. This must be that you have been recognized by the business owner as a good nanny and housekeeper in this property area, and the business owner has accepted that you can't live without you and regard you as a member of this big family. On this basis, the company can become a good friend of the business owner. In the meantime, the property management company should also pay attention to the following work: 1. Keeping in touch with business owners is the basic way for friends to keep friendship. Without communication and emotional exchange, it is impossible to be friends. Therefore, property management companies should keep in touch with business owners in various ways from the beginning of accepting entrustment and implementing management services. Specific measures can be taken to set up bulletin boards, signs, special mailboxes, service information, service periodicals, video images, network information and other ways to communicate with each other, as well as through service contact, meeting contact, talks contact, visit contact and other ways to communicate. In communication, you can increase your understanding, trust and friendship with business households. 2. Providing community services for business households is the product of the development of property management to a certain stage, and it is the extension and development of property management services. With the improvement of housing, the quality of life of business households has been greatly improved. At the same time, with the change of consumption concept, the demand for spending money on service and comfort is increasing. If the property management company can meet the needs of business owners, it can carry out various forms of convenience services, agency services and special services in the property area, and can provide some free services, such as providing umbrellas for enterprises, wheelchairs for disabled business owners, and temporary tool boxes for business owners to repair cars.