What should be included in the property management survey?

First, a comprehensive view of the appearance, facilities and equipment, property hardware such as trails, lighting, monitoring, sanitation, greening, parking and so on.

Second, investigate the property service enterprises, mainly in terms of service level, service quality and service items, with emphasis on property management and service software. Internal management and external services of property enterprises, etc.

Three, survey residents' satisfaction, awareness of payment, the work of the owners' committee, etc.

Fourth, summarize, refine, summarize, ask questions and solve problems as a whole.

Key points of investigation:

(1) The survey object should include the superior departments (at least including the police station, street committee, etc. ), residential property management departments, neighborhood committees, residential residents, etc.

(2) The survey type is case survey or sampling survey.

(3) The survey methods should be literature, questionnaire, observation and interview. The sampling survey is mainly based on questionnaire, and the case survey is based on interview.

(4) The specific implementation process is roughly as follows:

A, first collect information such as the general situation of the community, community security situation (such as community introduction, public security management documents, relevant statistics, etc.). ), carry out exploratory research, design investigation scheme, and make good preparations.

B design questionnaires, sample, distribute and collect questionnaires by questionnaire method, and observe the current situation on the spot by observation method (it is best to live in the community as an ordinary resident for a period of time).

Interviews (individual interviews and group interviews) were used to interview relevant departments and residents in residential areas, and all kinds of data collected were sorted out and analyzed.