Annual work schedule of property

The footsteps of time are silent and pass by inadvertently. Let's learn to write a property work plan together. So how to make a high-quality work plan? The following is the annual work plan of the property I have carefully arranged for you, hoping to help you.

1 20__, under the leadership of the logistics group, the property management company adhered to the group's purpose of "serving and educating people", worked hard, was realistic and innovative, and successfully completed its annual work tasks. The year of 20__ is a year in which the Group advocates high-quality service, the development plan of the Group is ready to go, and our work serves as a link between the past and the future. In addition to adhering to the concept of "service" as always, we should also open up working ideas, accurately analyze the opportunities, difficulties and challenges faced by the company's development, strengthen the sense of crisis, advocate the sense of struggle, and work with one heart and one mind to realize the comprehensive, healthy and orderly development of the group's development plan. This year, our company's work focuses on the following aspects:

1. Seriously implement the ISO9000 family standardization work advocated by the Group, do a good job in daily work and improve the service quality of the company. This is very difficult for property management companies, which have a large jurisdiction and a large number of personnel, so if you want to find the shortcomings of property management companies, you can find them anytime and anywhere. Nevertheless, we are determined to do better and win glory for the school and the collective.

2. Rectify the ranks of cadres. The property management company is integrated from the original four centers, with a large number of employees. At the beginning of the company, cadres did not compete for posts. After nearly a year's work, some cadres are competent for this job, while others still lack the ability. After research and decision by company leaders, adjustments will be made at an appropriate time this year to improve the contingent of cadres and select high-quality and capable employees as grass-roots leaders.

3. Reasonable planning department. At the beginning of the company's establishment, after a period of operation, the planning of the department was not perfect, especially the work efficiency and service quality could not be improved. Based on the second point, we will further adjust the company departments and reasonably divide them into five departments, namely, student apartment management department, campus management department, building management department, security department and office.

4. Actively promote the "dial-and-pay system". The work of "changing allocation to payment" is very important for property management companies. Judging from the current school operation, the operation of property management companies is more difficult. Especially now, there are unclear rights and responsibilities in student apartments, property buildings and school management departments of property companies, which brings some inconvenience to our work. For example, what is the definition of "zero repair" and what is the scope of maintenance? How to draw a line? There is no clear explanation yet. And our maintenance personnel, according to the instructions of the leaders, all the projects that have the ability to repair are repaired as soon as possible, regardless of whether they are within the scope of our company's authority. Such unclear maintenance of rights and responsibilities has brought great difficulties to our work, especially the lack of funds, which has put our work in a dilemma. Therefore, we must actively promote the "transfer from appropriation to payment", so as to fulfill their respective responsibilities and obligations and completely avoid the occurrence of prevarication.

5. Staffing, creating posts, reducing staff and increasing efficiency. Considering the huge team of property management companies and the shortage of funds, the company is prepared to attract young and promising people to work as much as possible, and does not allow people who are not dedicated and love their jobs to occupy important positions, so as not to affect our service quality.

6. Train cadres and employees in a planned and step-by-step manner. Before last week, we had a week of training from level 5 positions to team leaders. After the training, each team leader wrote about 1500 words, which is generally considered necessary. It is precisely because the leaders of our company have seen this phenomenon, that is, when groups, schools, including companies reach the level of group leader or department manager under the task, it may cause stagnation. So that the following employees don't understand the spirit above, and the spirit above has not been fully conveyed to every employee. This will inevitably affect the improvement of the service quality of the whole group. Based on this consideration, we conducted the first round of training, and then we will promote the training in a planned and step-by-step manner, so that every employee may participate.

7. Mobilize the enthusiasm of all employees of the company and generate income through multiple channels. Among all the companies in the logistics group, our property management company has the lowest income-generating ability, because all the work is centered on the theme of "service" and it is difficult to generate income. However, although it is difficult, we must try our best to create income. "If you can earn a dollar, you will never earn a dime." We will do our best to generate income. The specific measures we envisage are:

(1) Conduct domestic business. A large number of property companies are cleaners and many cadres have such practical experience. Starting from the sanitation in housekeeping is more in line with the current reality of our company and is also a starting point for income generation.

(2) Fixed-point, fixed-point and quantitative cleaning of office buildings, teaching buildings and teachers' offices. In order to let teachers have more time to work and study, we are willing to solve these complicated things for teachers.

(3) flower rental and trading business. My property management company has a greenhouse in the school management department, and now it only provides flower rental business for the conference. We consider expanding our business with limited resources on the basis of the existing scale of the greenhouse, and putting flowers where they are needed on holidays or festivals. On the one hand, it can provide good service, on the other hand, it can also generate income.

(4) undertake small-scale greening projects. We are unable to undertake large-scale projects for the time being. Due to objective reasons, we can only reach an agreement with the Logistics Management Office to undertake small-scale greening within our capabilities.

(5) Strengthen and increase paid services for students. At present, there are two kinds of paid services for students by property companies, one is automatic coin-operated washing machine; The other is to install pure water dispensers in student apartments to provide paid drinking water. This not only facilitates students' daily life, but also generates income for the company. In addition, the leading group of our company has put our heads together and worked hard to serve students, achieving a double harvest of social and economic benefits.

The past year has been a crucial year for the in-depth reform and development of logistics industry group companies. As an important department of the logistics company's "one body and two wings" development strategy, the property service center shoulders the heavy responsibility of reform and development. According to the three-year development plan of the logistics company and the main points of the work in the new year, the basic guiding ideology of the property service center in the new year is: adhering to the basic principle that development is the last word, putting people first, strengthening management, improving service quality, boldly, actively and steadily promoting the reform and development of the center, realizing new market development and improving the management and service level. New breakthroughs in economic benefits and new changes in the appearance of the center, and strive to fully complete all the work assigned by the logistics company.

First, the basic work ideas of the new year's work plan

Main tasks faced by our center this year:

First, deepen system reform and mechanism transformation.

The second is to fully integrate existing resources and strive to become stronger and bigger.

Therefore, the focus of the annual work plan is the property service center.

First, strengthen internal management and establish a set of scientific, standardized and complete property management procedures and rules and regulations.

Second, actively create market access conditions, connect with the market as soon as possible, vigorously expand the market inside and outside the school, create better economic benefits, and realize the goal of making the enterprise stronger and bigger.

Two, the specific implementation measures of the new year's work plan

(a) to further strengthen internal management and system construction.

1. Organize, revise and supplement the existing system, and gradually improve and establish management systems and procedures suitable for property management. The key point is to straighten out the standard management mode and system between the center and the management station, as well as within each property management station, establish standardized work quality standards, and gradually integrate with the quality standard system.

2. Improve the monitoring and evaluation system. According to the requirements of the company, formulate the detailed rules and measures for the assessment of the station level by the center, and implement the corresponding systems and organizational measures. Implement the combination of central assessment and station-level assessment. Evaluation and distribution system combining evaluation results with distribution.

3. Further improve the secondary management system of the center, and shift the management focus. Standardize and clarify the work scope and responsibilities of each station, and gradually make the secondary units become independent accounting units with independent operation, performance linkage and unified responsibilities and rights.

4. Further strengthen economic accounting, reduce expenditure and increase efficiency. After detailed calculation, the station should calculate the costs of maintenance, cleaning, office supplies, cultural construction, etc., and implement the incentive mechanism of lump sum use, saving rewards and not making up for overspending, so as to reduce operating costs.

5. Strengthen team building and improve overall quality. The center will continue to adopt the combination of introducing training and going abroad to improve the professional quality of existing personnel. At the same time, according to the requirements of logistics companies, through the combination of introduction and elimination, we will continue to introduce high-quality managers, improve the team structure and improve the cultural level. Gradually establish a professional, efficient and capable property management backbone team.

6. Strive for a "civilized apartment". According to the spirit and requirements of the document of the Provincial Department of Education, the center launched the activity of striving for "civilized apartments". Management stations with basic hardware conditions, such as Building No.6, Building No.9, 10, University Town, Textile Institute, Teachers College, etc., should make active efforts in management software and create conditions to reach the standard of "civilized apartment" within this year.

(two) to further improve the function, positive development, improve efficiency.

1, further emancipate the mind and strengthen the management concept. All management stations should actively introduce market-oriented management mechanisms and means, strengthen cultural construction and publicity investment, create an atmosphere and atmosphere of modern management, and create property management characteristics integrating management, service and education.

2. Continue to improve supporting services and improve service quality. The center formulates more flexible and preferential incentive policies to support and develop existing services, such as clothing washing and phone card agency. At the same time, a number of self-service washing machines, dryers and other equipment will be added to further expand the service market and strive for a significant increase in turnover and profits during the year compared with last year.

3. Be fully prepared and actively participate in the bidding competition of the property market in Baiyun Campus. Strive to win the new round of bidding for new teaching buildings in the second half of the year and win one point.

4. After the completion of the new dormitory and teaching building in Wujin campus in the second half of the year, actively participate in bidding activities, strive to get 1-2 points, and expand the market of Wujin campus.

5. Further strengthen market research and horizontal contact and communication with sister universities in this city, do all the preparatory work, actively participate in the property market bidding of other schools, and strive to expand the score of 1-2, so as to greatly improve the market scale, operating performance and economic benefits of the center.

The above is the work plan of the property management company in the new year. I hope that in the new year, all my colleagues in the company can come to by going up one flight of stairs and the company will develop better!

Property management is service-oriented, and the customer service center is the service window of the whole property company. Therefore, the service center will put service in the first place, adhere to the service tenet of "people-oriented", standardize management, pursue innovation and serve sincerely. Constantly improve the value of Jiangnan aristocratic family real estate, so that the real estate can play its maximum use efficiency.

Working ideas:

Emphasis on cost control awareness and cost management procedures;

Emphasize the effective operation and service process of the team;

Emphasize the standardization of public services and the personalization of special services;

Emphasize the "people-oriented" service concept and humanized service;

Committed to establishing a harmonious community with good communication with the owners.

Target setting:

The comprehensive customer satisfaction rate is not less than 90%;

Comprehensive and timely service rate is not less than 85%;

Business skills training100%;

Residential community

The greening intact rate is not less than 90%;

The green coverage rate is not less than 60%;

The management rate of the first phase will gradually reach 70%;

The second-stage charging rate reaches 90%;

Daily cleaning rate of domestic garbage100%;

Work focus:

According to the review and reflection on the work in 20__, we will devote ourselves to strengthening standardized management, coordinating communication and implementation, improving the efficiency of management services and creating a harmonious living environment in 20__. The work plan is the hotel front desk work plan.

(1) Develop and improve the work manual so that employees can operate it after opening it, such as management rules and regulations, operating procedures, etc. Make every employee understand the working rules and familiar with the management procedures, so as to standardize himself and serve the business households. And regular business, skills, service awareness and other aspects of training. Through continuous intensive learning, the level of service center staff is continuously improved. Lead a team of employees with excellent business and strong service consciousness as soon as possible. Strictly check the employees who enter the service center, conduct regular assessment and appraisal, and resolutely replace incompetent employees.

(2) Environmental management in residential areas is extremely important. How to create a good and comfortable living environment for business owners is a problem that we attach great importance to. Past management experience tells us that the responsibility of cleaning work lies with people. Only when supervision, inspection and training are in place can we give full play to everyone's potential and do a good job in daily cleaning work. Actively promote environmental awareness, so that the environmental sanitation of the community can reach the best state.

(3) According to the present situation of repossession, strengthen the supervision of engineering maintenance and actively coordinate all departments to complete the repossession task.

(4) In view of the low collection rate of property management fees, due to many comprehensive factors, we will communicate with business owners through regular community recreational activities, regular home visits, questionnaires and other channels to listen to their opinions. Accept reasonable requirements and opinions, take effective measures to carry out corresponding rectification, and improve management quality; For those who exceed the requirements of management standards, patiently explain to the owners according to the national and relevant regulations, strengthen the policy propaganda of the property management industry, change the previous inherent concepts, and strive for the understanding of the owners. For operators who refuse to pay management fees after being explained, they will be solved through legal channels to make the management work go smoothly.

(5) Strengthen the construction of community culture, establish good communication with the owners and build a harmonious community.

(6) Assist in the establishment of the preparatory group of the owners' committee, and implement the autonomy and management of the owners.

20 _ _ years is a crucial year for property management companies. The task will mainly involve the promotion of enterprise qualification, the expansion of enterprise management scale, and the maintenance and further improvement of company management service quality. In order to survive in the cruel market competition, property companies must develop and grow. Therefore, the focus of work in 20__ years will shift to the expansion of the company's business. In order to successfully meet the requirements of the original secondary enterprise qualification, expanding the management area and expanding the company scale will be the most important and urgent demand. At the same time, according to the company's development needs, adjust the organizational structure, further optimize human resources, and improve the quality of property management company personnel. Continue to pay attention to internal management, do a good job in training, further implement the company's quality management system, and keep the company's management quality level rising steadily. Optimize the working procedure to ensure that the work can be completed faster and better.

I. External expansion:

In 20__ years, if the property management company can't expand the management area, not only will its qualification be upgraded into a problem, but in the long run, it will be eliminated if it doesn't develop. Therefore, the expansion pressure of the company is even greater, and the focus of work in 20__ years must be shifted to this aspect. Chengdu, Sichuan's property management market, residential quarters will remain the market for a long time to come, followed by comprehensive office buildings and industrial parks. With the current scale of our company, it is difficult to receive large-scale and high-grade residential properties in the market. Therefore, small and medium-sized properties will be the first choice for the development of our company. At the same time, residential property is the most competitive property type in the market. Our company should develop this kind of property market without giving up office buildings, industrial properties and public properties. Take the road that no one else has taken. Organize personnel to conduct large-scale market research in the first quarter of 20__. Adjust the expansion direction of the company according to the results.

After trying to expand abroad for 20 years, I feel that the company lacks a special expansion department to engage in expansion work. In the case of insufficient human input, the work is unfamiliar with the market situation and lacks information. Although a lot of work has been done, it has not achieved results. Therefore, in 20__ years, it is necessary to intensify the development work, increase investment, and plan to set up a special development department to recruit high-quality capable personnel to engage in the development work, so as to strive for the smooth development of this work.

At present, the expansion target plan for 20__ is tentatively set at 230,000 square meters. After research, this figure is practical and can be achieved. If the industrial park can be found in 20__,100000 square meters is relatively easy to realize; If there are achievements in the development of residential property and two projects, it is also achievable. The Grand View Garden project currently under discussion also shows that the company has a bright future for expansion in 20__.

Second, in exchange for corporate qualifications.

According to the relevant regulations of Sichuan Province, the temporary qualification of our company is one year and will expire in May, 20__. Relevant management departments will evaluate our company's enterprise level according to our company's management area and other parameters. According to the current management area of our company, it can be rated as a four-level enterprise. If more than one property management project can be received before May, it should be rated as a third-class enterprise, which should be possible. Therefore, the evaluation of enterprise grade will be one of the important tasks in the first half of next year. In exchange for a formal enterprise level, it will be more beneficial for our company to gain the weight of market competition. Therefore, in the second quarter of 20__, we began to prepare the relevant materials for qualification evaluation, and we did not fight unprepared. Try to pass the examination.

Three. Internal management:

(a) human resources management:

The property management company set up two functional departments in the middle of 20__, namely, the comprehensive management department and the operation management department, and will set up a new development department this year. Responsible for the external expansion of property management projects of the original management department. At the same time, in the appointment of existing personnel, we should adjust our posts or introduce new talents in accordance with the principle of survival of the fittest. In the work of employees in various departments, more guidance will be given.

In the promotion of employees, pay more attention to the rotation of different positions, strengthen the training and selection of internal employees, and bring out a truly high-quality team. Carry out career counseling for employees, and cultivate employees' spirit of love and dedication. Really regard the development of the company as your own career. In the future development of the project, it is necessary to openly recruit certain positions for internal employees. It is conducive to the enthusiasm of the company's employees and the optimization of employee resources.

In the training work, we will continue to improve the system and take the objective quantification of employees' training as a sub-item of the year-end assessment. Employees must hold relevant certificates within one year, and the employment rate reaches 100%. Technical jobs must hold relevant national certification certificates. In 20__ years, the focus of training has shifted to managers and team leaders. At present, grass-roots managers are the weakness of the company's human resources. In 20__ years, various trainings were carried out to strengthen the training of employees at this level.

(2) Quality management:

The quality management system has been implemented for 20 years, and the strength and effect are not satisfactory. In addition to insufficient attention, the training work lags behind and the implementation standards are not really implemented. To this end, we will continue to implement the company's quality system in 20__, lay a solid foundation for the company to pass ISO 9000: 20__, and strive to pass the certification in 20__.

Selected Annual Work Schedule of Property 5 I. Post Setting and Training Plan

This year is the first year of _ _ property management company's operation, with two brands (property management company management center) and one set of people. On the basis of retaining the original _ _ center function, through the operation of _ _ property, it will finally go to the market. According to the unified management arrangement of the factory, it is planned that the company will have 37 employees, including 7 managers, who will participate in the training according to the factory training arrangement.

Second, on behalf of the rent, collection plan

According to the entrustment requirements of property management in the factory, our company will lease Building _ _ and other properties to be built. It is planned that the rental rate of the house entrusted by the _ _ _ building this year will be greater than 96%, and the rental income will not be less than _ _ _ million yuan. We will complete the collection and payment of water, electricity, heating and fees as required to ensure the normal operation of the property under our jurisdiction.

III. Income plan (property management fee, rent, agency fee)

This year, the property management fee is RMB _ _ million, the rent and agency fee is RMB _ _ million (... 20%), and one * * * is RMB. Among them, the property management fee and leasing agency fee of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Fourth, the cost control plan

1. This year, its expenses will be controlled within 10,000 yuan (excluding the above-mentioned maintenance expenses ...), and the total salary of personnel including the three funds will be _ _ _ _ _ yuan (calculated according to the current 48 people).

2. Self-paid utilities: _ _ ten thousand yuan.

3. Tax: _ _ ten thousand yuan.

4. Other _ _ yuan.

Verb (abbreviation for verb) business expansion and income-generating plan

It is planned that Liangyou Home Economics Service Company will be officially put into operation before the end of February, with an annual income of not less than 20,000 yuan. Organize the establishment of a research group, expand the management scale, designate a person to be responsible, and strive to expand the scale of property management by not less than 5,000 square meters before the end of the year to achieve profitability.

Six, comprehensive management and fire safety work plan

1. Keep the title of _ _ District Comprehensive Management Advanced Unit and strive for the title of Health Advanced Unit.

2. The 24th of each month is the inspection day. Organize relevant departments to conduct a comprehensive "four prevention" inspection of buildings, find hidden dangers and rectify them in time to prevent all kinds of accidents to the maximum extent.

3. Complete all the work required by the fire department and the general office.

4.5 In August, organize secondary safety, engineering and sanitation personnel to participate in the use of fire-fighting facilities, and carry out anti-drug publicity and fire-fighting publicity in combination with legal publicity month, anti-drug day and fire-fighting day, at least three times a year.

5. Ensure the public security and fire safety of the property under its jurisdiction, put an end to major public security accidents and all fires.