What does the property customer service do?

Work content of property customer service:

1. Customer file management, including file registration, recording and updating.

2. Handle customer communication, maintenance requests and complaints, register such incidents, assign others to handle them, pay a return visit, etc.

3, check-in, decoration procedures, parking lots, clubs, swimming pools, community venues, goods release and other procedures.

4. Collect management fees and other fees

5. Planning and execution of owner's activities

6. Publicity of community culture, production of blackboard newspaper, etc.

7. Posts such as the preparation of company-related statements, the formulation of notices and the implementation of training are most likely to rise in property companies. It is no problem to be a good property manager, and it is also the most powerful in the grass-roots departments of property companies, mainly to receive complaints from owners, apply for maintenance, and handle matters such as repossession and decoration. The work of other departments is generally arranged by customer service!