Examples of common risks in property management

Hello! With the development of urban construction, property service has penetrated into people's lives, and its service quality affects people's living standards. However, numerous property service projects and customer groups also mean that property service enterprises are facing many risks.

Common risks in property management include: public security risk, vehicle management risk, fire control responsibility risk, equipment management risk, public * * regional responsibility risk, owner responsibility risk, service contract risk, property charge risk, building property responsibility risk, natural disaster risk, public * * * environmental health risk, incident crisis, enterprise decision-making risk and inaccurate service products.

1, security risk

This kind of risk mainly refers to that in the property service area, when the owner or property user suffers personal and property losses due to the behavior of a third person, the owner requires the property company to bear the responsibility.

Whether the realty service enterprise should bear the responsibility depends on whether it has fully fulfilled its legal or contractual security obligations. Property service companies are not responsible for ensuring the good operation of monitoring equipment, timely public security patrol, strict registration of foreign personnel and other property management work in full accordance with the law or the contract. The reason is that this kind of accident is sudden and even illegal, and the property service enterprise cannot have the ability to completely avoid the above-mentioned things. Therefore, after fulfilling the corresponding legal or agreed security obligations, it does not need to bear the responsibility. At the same time, the security obligations of property service enterprises should not be infinitely magnified.

Therefore, the property contract shall specify the security responsibility of the property service enterprise and the specific security services provided, and the agreed service level shall not exceed the service capacity of the property service enterprise. At the same time, property service enterprises should provide services in strict accordance with the contract, strengthen management, report emergencies as soon as possible and assist the public security organs in time.

2. Risk of parking service

When the owner's vehicle parked in the toll parking lot suffers losses, he usually asks the property service company for compensation, or even refuses to pay the property fee.

In this regard, property service enterprises should ensure that the planning and construction of parking lots comply with the law and have legal operating procedures. When signing a parking lot use agreement, it should be clear whether the fees charged include vehicle care fees. If not, make it clear. In addition, billboards can be placed in a prominent position in the parking lot to express the parking service content.

3. The cause of the fire

Fire safety responsibility is significant, which is related to the life safety of every owner. When the property service enterprise takes over the property, it shall confirm whether the property has passed the fire inspection. If not, the owner should not check in. In addition, the realty service enterprise should not only keep the fire escape unblocked and the fire-fighting facilities intact, but also check whether the decoration project applied by the owner affects the structural safety, whether the materials used meet the fire-fighting requirements, and whether the public fire-fighting facilities and equipment are damaged. Damage should be stopped in time and reported to the fire department for handling if necessary.

4. Risks of equipment and facilities

The realty service enterprise is responsible for managing and maintaining the * * * parts and facilities of the property, so if there are hidden dangers in these parts and facilities, it will bring corresponding risks to the realty service enterprise.

In this regard, when taking over the property, the property service enterprise should confirm its current situation with all parties in written form, and specify the subject of maintenance expenses in the property contract, and timely inspect and maintain the facilities and equipment during the performance of the property contract to ensure that the relevant equipment is in good condition, and make maintenance records. If it is difficult to repair for a while, corresponding warning and protective measures should be taken. For the facilities and equipment that need to be overhauled, the maintenance plan should be formulated in time and reported to the owners' meeting for approval, and timely maintenance should be carried out to prevent problems before they occur.

5, the public * * * environmental risk

During the period of property greening and disinfection, the property management company shall set up safety obstacles within the corresponding scope, and set up obvious signs in front of the obstacles to remind pedestrians to pay attention and warn pedestrians to pay attention and bypass. Before disinfection, the disinfection schedule should be publicized to remind the safety of minors and pets. After disinfection is completed, obvious warning signs should still be set around the work area to avoid personal and property damage to the owner or user.

In addition, we should also pay attention to the timely cleaning of the ground, pay attention to the indoor and outdoor anti-skid work, especially after the storm, and check whether there are potential safety hazards in the service area in time.

6. Charge risk

The level and charging standard of various services provided by the realty service enterprise shall be clearly defined in the realty contract, and objective facts shall be respected in this agreement, and the realty service enterprise shall not make commitments beyond its own service capacity. Otherwise, the owner may claim that the service fee is too high because the property service does not meet the agreement. In addition, the paid fees should be specified in the contract to avoid disputes between the two parties on whether a service should be charged separately.

If the owner defaults on the property fee, the property service enterprise shall promptly issue a written notice of collection, so as not to exceed the limitation of action.

For the fees charged by the realty service enterprise, the realty service enterprise shall not charge the owners fees and other fees, and shall make records. For example, the number of water meters copied at home should be signed by the owner or the user to avoid the problem of difficult proof of recycling in the future.

7. Service contract risk

From the point of view of conclusion and development, the risk of property service contract can be divided into the contract risk of early property management and the contract risk of daily property management. In judicial practice, contract risks mainly occur in the process of conclusion and performance.

The duration of the property service contract is relatively simple, and this risk comes from the different understanding of the duration of the property service contract. In practice, it is necessary to communicate with the owner more to understand the other party's accurate understanding of the term.

8. Natural disaster risk

Natural disasters include earthquakes, high temperatures, typhoons, rainstorms, lightning strikes and mudslides. Property management companies do not have the ability to resist major natural disasters, but they have the obligation and responsibility to predict, notify and take active defensive measures. Before natural disasters may come, property management personnel should actively listen to the local weather forecast, understand the early warning signals, and comprehensively think about possible unsafe hidden dangers. Before the arrival of natural disasters, it is necessary to establish a sense of defense and formulate natural disaster prevention plans or measures through investigation and other means.

9. Other risks

For some professional services, property service companies can entrust them to professional companies, but when choosing professional companies, we should pay attention to choosing companies with corresponding qualifications. Otherwise, the realty service enterprise will be liable for compensation for related accidents caused by improper selection.

In the service process of property management, we should start from the consciousness of all employees and owners, formulate strict management rules and procedures according to the careful thinking of the occurrence, development and consequences of the incident, improve the awareness of legal and risk prevention, standardize services, and do a good job of prevention before, during and after the event, so as to fundamentally eliminate, reduce risks and reduce losses!

Hope to adopt, thank you.