What should the property do to satisfy the owners?

The property company should provide courteous and enthusiastic service, which conveys the friendliness and respect of the property service personnel to the owners and is the premise for the property service to be recognized. Every car owner will not be satisfied with the cold and blunt service. In order to improve the satisfaction of the owners, every employee of the property service enterprise must be polite and enthusiastic.

It is necessary to implement professional management and service, equip all kinds of professional and technical personnel, run as planned, operate according to regulations and serve according to standards, so as to keep facilities and equipment in good working condition and prolong the service life of the owner's property, which actually implies the property service function of managing assets for the owner; Perform the duties agreed in the contract, do not be short of weight, do not shrink the service, do not lower the service quality standard, accept the supervision of the owner at any time, and emphasize the sunshine operation to win the trust of the owner!

Enhance the owner's living and traveling feelings, and organize high-quality social and cultural activities. Nowadays, due to the high pace of work and life, the owners can't participate more in the property management of the community. In the long run, the neighbors are unfamiliar, the management office and the owners are also unfamiliar, and the community atmosphere is cold. If the management office starts with neighborhood communication and community culture construction, I believe that customer satisfaction will be qualitatively improved.

Implement humanized management and family service. The highest realm of property management is emotional management. Property service enterprises should sincerely serve the owners, treat the owners as relatives, take service as their bounden duty, and truly think of what the owners think, be anxious about what the owners are anxious about and help them. With such a professional attitude and service awareness, there will be no poorly managed property or poor service owners.

Property service enterprises should carry out meticulous and thoughtful services, put themselves in the owner's shoes, pay attention to details, be good at communicating with the owner, listen to the owner's opinions and construction, understand the owner's ideas and needs, and solve the owner's practical problems. Won the unanimous praise of the owners, and the satisfaction naturally increased. For the problems reflected by the owners, even if they can't be solved for a while, as long as we patiently and reasonably explain, the owners can usually understand and accept them.