I work in Liaoyang Tourism Bureau (I joined in September this year), and I want a personal summary!

Xx property management company personal work summary is doomed to be an extraordinary year. Under the guidance of the State Council's strategy of "deepening reform, promoting restructuring, moving towards alliance and * * * developing together", the establishment of the company group is not only conducive to the industry to "be refined, stronger, bigger, stronger and bigger", but also a huge opportunity for our property management company, especially for an ordinary employee of the company. Looking back on my work in XX this year, I have to thank the company leaders for their correct leadership and help, which has improved my thinking and work. Secondly, I would like to thank all my colleagues who have helped and supported me to carry out my work smoothly. Now I will report my work in the past year as follows: I worked as a salesman in the office in the first half of this year. Mainly responsible for sending and receiving various points (including instructions, reports and contract review forms sent by the running company, etc.). ) document management and submission seem simple, but it is not easy to do it well. First of all, if you are not careful, it is easy to lose files. Second, we should patiently convey the spirit of the document to all departments and listen to their voices. Third, it is not difficult to do a good job persistently. It is not difficult to convey everything well. To deliver the document to a certain point in time, persevere. It is because of these three "hearts" in my heart that I never dare to work. In the second half of the year, I transferred to XX Apartment to receive representatives from branches and production sites under the Group, and representatives from tobacco companies in various counties and cities. This is an arduous and challenging task, because it is our "external window", representing our corporate image, and the quality of service directly affects the image and reputation of our company. Factory leaders have also come here many times to inspect and guide the work. The investigation here shows that "the reception of the apartment is an important window of our factory and plays a very important role." The service quality of cadres and backbones from all over the country directly affects the image and reputation of our factory. " The director's words made us more aware of the importance of apartment reception, and also made us feel that the burden on our shoulders was heavier. But we are determined to pick this burden well. To this end, we have done the following services in line with the tenet of "service first, service honorable and service supreme": (1) Strive to create a warm environment like "home". With the continuous development of the factory, more and more representatives came here to study and exchange, and received * * * people in the second half of the year alone. Especially this year, when the group went public, the number of representatives here set a record. Although there are many guests and heavy tasks in the apartment center this year, in our service work, we work hard in strict accordance with the instructions of business leaders, and strive to create a warm environment with full spirit and strong sense of responsibility, so that guests can feel at home. We tell the guests the latest news and precautions and the on-hour service hotline through the warm tips of the small blackboard, and solve all kinds of difficulties encountered by the guests in time. At the same time, a convenience service package was prepared, in which some daily necessities such as needle and thread, tape paper, scissors and cable ties were prepared, which brought great convenience to the guests' daily life. At the same time, we also provide them with some services within our power, such as helping them dry clean clothes, delivering packages, taking them to the flower market to buy flowers and so on. For the difficulties of the guests, they are really on call. Many things happen, and our efforts are recognized by our guests. Many guests leave messages in the guest book, which makes us feel at home. A warm environment like "home"-this is what we have been pursuing. (2) Try to beautify the apartment environment. In order to provide a clean and comfortable living environment for our guests, we have strengthened the cleaning work, and checked the hygiene of every room and bed from time to time every day to ensure that the floor and bed are clean, and the desktop and fittings are clean. Bedding is changed, disassembled, washed and installed once a day, which ensures the cleanliness of bedding. Every time a guest moves in, we have to carry out a general cleaning, assist in maintenance and inspection, ensure the normal facilities of the apartment and prepare for the next batch of guests. In order to create a better living environment for guests. In the second half of the year, two chairs, a small glass table and a shade cloth were added to each guest room, and a pot of bamboo was placed on the table, which not only increased the indoor beauty, but also sent the warmth of spring to our company's meticulous care for them. (3) Improve the living environment of guest rooms. In order to better meet the distinguished guests listed by the group, we worked overtime. From 8: 00 a.m. to 8: 00 p.m., in just two days, we changed the triple room into a double room, providing guests with more spacious living space. At the same time, it took a lot of effort to move the extra tables, stools and beds from the fourth floor to the reading room on the first floor. Heavy tables and beds make our hands ache, but we can't take care of them. There is only one thought in our hearts: serving customers, serving customers gloriously and making customers live more comfortably. At the same time, in order to let the guests take a hot bath as soon as possible, I used the weekend break to help the relevant personnel to replace 19 hot and cold faucet nozzles, so that guests can take a hot bath comfortably in the guest room after work fatigue. All these have greatly improved the living environment of the guest room and made the guests stay here more comfortable and enjoyable. (4) Strengthen the safety management of apartments. On the one hand, visitors are carefully registered to effectively prevent uninvited guests from entering and ensure the property and personal safety of guests. Over the past year, the loss of guests' property has been effectively eliminated. On the other hand, the fire safety management is strengthened, and the safety fire control system is strictly checked every day. When problems are found, maintenance personnel can repair them in time, and unsafe factors such as fire, water and electricity have been eliminated. In one year's work, through the communication with the guests, I also found some imperfections in our work, which need to be improved. Specifically, the information facilities in the guest room (1) can't keep up. There is no broadband internet port in the current guest room, which can not meet the needs of customers and bring great inconvenience to work. (2) Room communication facilities are not perfect. There is no fixed telephone installed in the guest room, and the cell phone signal in some rooms is not good, which brings great inconvenience to the guests. (3) There is no temperature regulating device such as air conditioner in the guest room. Some rooms are still cold in winter, especially those without sunlight, which is even colder in winter. Looking back on last year's work, we can see that the smooth completion of all the work can not be separated from the correct leadership of business leaders and the strong support of colleagues. Facing the satisfied smiling faces of the guests, I feel both gratified and inadequate. I am glad that my efforts have been recognized by the factory leaders and residents. The shortcoming is that my service is not thoughtful enough in some places and needs to be improved. Please rest assured that I will be more strict with myself in my future work, with the purpose of "service first, glory first, customer first", and strive to implement the "three stickers" in my limited working career before retirement, so as to make my contribution to the youth of the apartment forever. O(∩_∩)O