Detailed Rules for the Implementation of Beijing Property Management Regulations (II)

What is the service standard and system of residential property cleaning staff? I. Hygienic and clean standard 1. Comprehensive cleaning service for buildings

(1) Clean all the garbage in the building to the garbage transfer station twice a day (2) Clean the trash can twice a day.

(3) Clean all billboards, windows and signs every day 1 time (4) Clean all exit doors twice a day.

(5) Clean all handprints and stains (including stairs, walls and smoke doors) every day 1 time (6) Clean all handrails and railings every day 1 time (7) Clean lighting and lampshades every week 1 time.

(8) Mop the floor, marble and marble surface every week 1 time; (9) Clean all stairs and windows every day 1 time. 2. Hygiene of pedestrian stairs.

(1) Sweep and drag all stairs every day 1 time (2) Clean handrails and railings every day 1 time (3) Clean the surface of stairs twice a month (3) Elevator hygiene.

(1) Thoroughly clean the floor of elevator car and elevator hall.

(2) Clean the elevator door and the surface of the indicator board every day 1 time.

(3) Clean the elevator car wall, ventilation openings and lighting lamps 1 time every day (4) Apply protective agent to the elevator car wall and elevator door frame 1 time every day (5) Clean the garbage at the bottom of elevator slot and clean elevator joints 1 time every day (6) Clean the elevator car ceiling surface twice a week (7) Wipe the elevator car monitoring probe twice a day (5).

Clean the roof, every other day 1 time. 6. Sanitation around the building.

(1) patrol the periphery every day.

(2) Empty the trash can several times a day to ensure that the garbage does not overflow.

Second, the administrator inspection system

In order to complete the target management responsibility system issued by the property management company, strengthen the internal management of the department, guide and coordinate the work requirements and working relations of the internal personnel, it is necessary for the director of the management office to inspect and supervise all the work, so as to make the management of residential buildings more effective.

1. The administrator is responsible to the manager of the cleaning company, specifically responsible for the management, cleaning, hygiene, pest control, daily maintenance and warranty of public facilities in this area.

2. The administrator must conduct a comprehensive inspection of the above management work every day, carefully record it, evaluate the implementation of various management work every month, and fill in the corresponding forms.

3. The administrator is responsible for making the monthly management implementation plan, checking, guiding and implementing the work plan item by item, grasping the weak links in management, making overall arrangements and making reasonable arrangements.

4. The manager should know fairly well about the jurisdiction, health area responsibility, disinfection scope and key parts of public facilities in residential buildings, find out the reasons and solutions for the problems existing in the process of each comprehensive inspection, promptly urge the foreman or responsible person to handle them, record the processing results, and check the completion afterwards. 5. Administrators should meet the high standards and strict requirements of various management work, besides regular inspection every day, they should also take irregular spot checks, highlight key points and give consideration to comprehensiveness. In the process of spot check, you can visit some business households, listen to their opinions and suggestions with an open mind, strengthen good relations with them, strive to improve work requirements and quality standards, and gain their understanding, support, cooperation and trust.

6. The administrator is responsible for formulating the rectification measures for various management work. If serious problems are found, written corrective and preventive measures shall be issued, and the foreman or responsible person shall be required to make rectification within a time limit, so that the existing problems can be fundamentally solved.

7. The administrator conducts monthly assessment on the completion of various management work, and the assessment results are directly linked to the bonus or salary of the foreman and cleaner, rewarding the diligent and punishing the lazy, rewarding the excellent and punishing the poor. Third, the foreman health inspection and supervision system

This standard is formulated in order to strengthen management, improve the working level of managers, advocate quality service and strict management style, and create a civilized, clean, beautiful and comfortable environment.

1. Building management personnel should have good ideological quality and serious work attitude, love their own management work, be enthusiastic about serving business households, and be able to unite all employees and Qi Xin to complete all the work together.

2. The lead office should be familiar with the situation of business households within its jurisdiction and the use of facilities in public areas on floors, and be fully responsible for regional environmental sanitation and evergreen greening.

3. The foreman should visit the operators from time to time, listen to the opinions and suggestions of the operators with an open mind, keep records of the visits of the operators, improve the good relationship with the operators, and gain the understanding, support, cooperation and trust of the users.

4. The foreman's routine patrol inspection system every day, to understand the cleanliness and sanitation of each floor of the building under his jurisdiction, and the condition of facilities, report the problems to the monitor and shift supervisor in time, and urge them to be solved in time.

5. Keep the registration form, decoration report and all kinds of files properly, and establish and improve the files of operators.

6. In order to keep the area clean and always in good condition, the building manager should conduct a comprehensive inspection twice a day and fill in the inspection registration form. Fill in the inspection results in the assessment form, summarize them once a month, and report them to the director of the management office for evaluation. The assessment results are linked to the monthly salary, so? Reward diligence and punish laziness, reward Excellence and punish inferiority? .

7. Distribute sanitary tools and cleaning materials every month. The recipients of tools and materials should be based on the principle of meeting the actual needs of work, striving to reduce consumption, saving costs and strictly controlling.

8. Organize employees to visit and learn the practices and experiences of advanced cleaning and hygiene units, learn from each other's strong points, constantly improve the deficiencies and defects in daily work, and improve the management level and cleaning standards.

I. Corridor 1. Cleaning range

Cleaning of corridor steps, handrails, walls, electronic doors, letter boxes, distribution boxes, fire hydrants, fire pipes, corridor doors and windows, corridor light switches and lamps. 2. Cleaning procedures

(1) Prepare brooms, garbage shovels, plastic bags, plastic buckets and mops, clean the stairs from bottom to top, collect peels, cigarette butts and scraps of paper in the plastic bags, and then pour them into the garbage truck; Clean the mop with clear water in a plastic bucket, wring the water off the mop, and drag the steps step by step from the top floor. When mopping the floor, wash the mop several times.

(2) Prepare a rag and a plastic bucket (filled with water), and wipe the stair handrails and railings from bottom to top. When wiping, wipe the rag several times.

(3) Cleaning fire hydrants and pipes: prepare a broom, a plastic bucket (filled with water) and two rags (dry and wet). First, clean the dust and cobwebs on the fire hose with a broom, then wipe the fire hydrant and glass with a wet rag, then wipe the glass with a dry rag once, and clean them one by one according to the above procedures.

(4) Clean the wall, publicity board and switch: prepare a clean plastic broom with long handle, plastic bucket (filled with water), rag and scraper. Clean up the cobwebs on the wall with a broom first, and then tear off the advertising paper posted on the wall. If there is any residual paper, wipe it with a wet rag, scrape it off slowly with a scraper, tear off the expired information and notices on the publicity board, and wipe it clean with a wet rag; Wipe the rag clean, wring out the water as much as possible, and clean the switch board of each corridor lamp. (5) Wipe the dust and stains on the distribution box and meter box with a dry rag.

(6) Cleaning the window glass: prepare a glass scraper, a bucket of clean water and cleaning agent, and operate according to cleaning the glass doors, windows and mirrors.

(7) Patrol and check the sanitation inside and outside the corridor every hour, and clean up the advertising paper and garbage. 3. Cleaning standards

(1) Visual corridor: No cigarette butts, peels, scraps of paper, advertising paper, cobwebs, dust and stains. 4. Safety matters

Don't use a wet towel when wiping the distribution box, and don't open the door of the distribution box to prevent electric shock accidents.

Two. Roof and awning of the house 1. Cleaning range

Roofs, platforms and awnings of houses in residential areas. 2. Cleaning procedures

(1) Prepare ladders, woven bags, brooms, garbage shovels and iron bars.

(2) Put the ladder firmly, and people climb up the awning along the ladder. First, clean up the garbage in the awning or the sky and put it into woven bags, then lift the bags down and pour them into the garbage truck, and carry the larger sundries to the garbage truck. (3) dredge the drain (pipe) on the ceiling and ceiling with iron bars to avoid water accumulation. 3. Cleaning standards

(1) Clean once a week.

(2) Visually inspect the sky and awning: no garbage, no accumulated water, no moss, no sundries and no flowerpots (except combined art bonsai and roof garden). 4. Safety matters

(1) The ladder must be stable, and the cleaning personnel should pay attention to safety when going up and down.

(2) Don't throw down sundries, garbage bags and tools to avoid hurting pedestrians and damaging tools.

Three. Public toilets 1. Cleaning range

All public toilets in the building. 2. Cleaning procedures

(1) Clean the public toilets at ~ o'clock every day, twice at ~ o'clock.

(2) Open the doors and windows for ventilation, flush the urinal with water, and clip out the cigarette butts and other sundries in the urinal. (3) Clean up the ground garbage, empty the garbage basket and put on new garbage bags.

(4) Pour the toilet cleaning water into the water spoon, dip the toilet brush in the toilet cleaning water to scrub the urinals and urinals, and then rinse with clean water. (5) Wash washbasins, marble countertops, walls, doors and windows with wet towels and detergent. (6) first twist the wet towel to wipe the mirror and window glass, and then wipe it with a dry towel. (7) Clean the floor with a wet mop, and then dry it with a dry mop.

(8) Spray a proper amount of perfume or air freshener, and put mothballs in the urinal. (9) Clean once every two hours to clean up the ground garbage and accumulated water.

(10) Wipe the lamps with a dry towel once a month and clean the ceiling. 3. Cleaning standards

(1) The ceiling, corners and lamps look free of dust and cobwebs. (2) Visually, the wall surface is clean, and the bathroom is clean without yellow stains. (3) There is no peculiar smell or peculiar smell indoors.

(4) The ground is free of cigarette butts, stains, stagnant water, scraps of paper and peels. 4. Matters needing attention in the process of work

(1) It is forbidden to use alkaline cleaner to avoid damaging the porcelain surface. (2) Wear rubber gloves when using toilet water to prevent skin damage. (3) If the sewer is blocked, dredge it in time.

Four. Floor access floor 1. Cleaning range

All raised floors, including marble floors and tile floors (excluding stairwells). 2. Cleaning procedures

(1) Sweep the walkway floor and stair steps on each floor with a broom every morning. (2) Drag the floor and stairs once with a mop.

(3) Regularly use a long-handled hand brush to touch the decontamination powder, thoroughly clean the ground of the passage with heavy stains, and then wipe off the skirting line at the foot of the wall with a wringed wet towel.

3. Cleaning standards

(1) The marble floor is visually clean, free of stains and shiny.

(2) The floor surface of ceramic tile shall be clean, free from sundries, stains and luster. 3. Matters needing attention in the process of work

When flushing corridors, prevent water from flowing into elevator doors and residential doors.

Verb (abbreviation of verb) stainless steel

1. cleaning and maintenance scope

Guardrail, signboard, elevator car, stainless steel sculpture, publicity column, etc. 2. Operating procedures

(1) Wipe the stainless steel surface with a solution mixed with neutral detergent. (2) Then wipe the water drops on the stainless steel surface with a lint-free towel.

(3) Wipe the stainless steel surface with a little stainless steel oil on the lint-free towel.

(4) If the surface area is large, you can spray stainless steel oil on the stainless steel surface with a manual spray gun, and then wipe it with a lint-free dry towel.

3. Cleaning and maintenance standards

(1) Matte stainless steel surface is free of stains and dust, and can reflect people within half a meter. (2) Mirror stainless steel has a bright surface, which can clearly reflect people's images within 3 meters. 4. Safety measures

(1) Stainless steel oil should not be applied too much to avoid contaminating other people's clothes.

(2) When cleaning the elevator hall door, accidents caused by the door switch should be prevented. (3) Use a clean dry towel to prevent sand grains from scratching the stainless steel surface. Intransitive verb glass doors and windows and curtain walls 1. Cleaning scope: glass doors, windows, glass curtain walls, mirror decorative columns in foyer and various mirrors. 2. Operating procedures

(1) Scrape off the stain on the glass with a blade first.

(2) Mix the glass cleaning solution according to the ratio of glass cleaning solution to clear water 1: 5.

(3) Wrap the towel soaked with glass cleaning liquid on the glass scraper, then press it on the glass with proper force and wash it vertically from top to bottom.

(4) Focus on the places with heavy stains.

(5) Take off the towel, scrape it with glass, and scrape off the water on the glass surface.

(6) washing and scraping are carried out continuously. When the glass is close to the ground, the scraper can move laterally. (7) Wipe the water drops on the glass frame with a lint-free towel. (8) Finally, the sewage on the ground will be towed away with land.

(9) When scraping the glass, you can scrape the glass on the telescopic rod. 3. Cleaning and maintenance standards

There is no stain or water mark on the glass surface; After cleaning, wipe it with a paper towel. There is no dust within centimeters. 4. Safety measures

(1) When working at height, two people should wear safety belts and safety helmets. (2) When working, pay attention to prevent metal parts scratched by glass from scratching the glass.

Seven, lamps and lanterns

1. cleaning and maintenance scope

Street lamps, corridor lamps, corridor lamps, and lamps of various activity places in each block. 2. Operating procedures

(1) Prepare tools such as ladders, screwdrivers, rags and plastic buckets.

(2) Turn off the power supply, set up a ladder, stand on the ladder, hold up the lampshade in one hand and a screwdriver in the other, loosen the fixing screws of the lampshade and take off the lampshade.

(3) Wipe the stains and insects inside and outside the lampshade with a wet rag first, and then dry the water with a dry rag. (4) Install the wiped lampshade and tighten the fixing screws with a screwdriver.

(5) When cleaning fluorescent lamps, first turn off the power supply, remove the cover plate, remove the lamp tube, and then wipe the lamp tube, lamp and cover plate with a rag, and reassemble. 3. Cleaning and maintenance standards

The cleaned lamp tube is free of dust and mosquitoes, and the lampshade and lampshade are bright and clean. 4. Safety measures

(1) Pay attention to safety when working on the ladder to prevent falling. (2) Before cleaning, turn off the power supply of lamps and lanterns to prevent electric shock.

(3) When working on a ladder, attention should be paid to prevent lamps and tools from falling and hurting pedestrians.

(4) Tighten the screws with a screwdriver. When fixing the lampshade, fix the screws in place, but don't use too much force to prevent the lampshade from being damaged.

8. Public * * * venues and roads 1. Cleaning range

Highways, sidewalks and fire exits. 2. Operating procedures

(1) Use a long bamboo broom to clean the peels, scraps of paper, silt and other rubbish in the middle of the road and public places. (2) Sweep the garbage into the trash can with a rubber broom, and then pour it into the garbage truck.

(3) Wash the polluted roads and sites with water.

(4) After the rain stops and it clears up, use a bamboo broom to clean up the accumulated water and sediment on the road surface. 3. Cleaning standards

(1) Wash it three times a day and once an hour, and keep it clean from 00: 00 to 00: 00 in the morning. (2) There is no sediment, obvious garbage, stagnant water and stains on the public * * * site and pavement.

Nine, green space 1. Cleaning range

Grassland and green belt within the jurisdiction of property rights. 2. Operating procedures

(1) Carefully clean up the peels, scraps of paper, stones and other rubbish on the grass with a broom.

(2) For cigarette butts, cotton swabs, pebbles, scraps of paper and other small sundries that cannot be cleaned with a broom, bend down and pick them up by hand and put them in the trash can.

(3) While sweeping the grass, carefully clean up the litter under the hedge. 3. Cleaning standards

(1) Wash once every morning, once every morning, once in the afternoon, and cycle every hour.

(2) Visually, there is no garbage, no peel, no beverage cans, no garbage, stones and other sundries exceeding cm; Cigarette butts should be controlled within 100 square meter.

X. parking lot 1. Cleaning range

Parking lot within the jurisdiction of the property. 2. Operating procedures

(1) Prepare tools such as hoses, brooms, rubber brushes, trash cans and detergents. (2) Sweep the garbage into piles with a long-handled bamboo broom. (3) Shovel the garbage into the garbage truck with a trash can. (4) Find out the sundries and transport them to the garbage truck.

(5) Connect the water source with a hose and thoroughly wash the ground. When oil stains and stains are found, pour a small amount of detergent on the stains, scrub them with a rubber brush, and then rinse them with water.

(6) Clean the surrounding drains and sewers to ensure smooth drainage. 3. Cleaning standards

(1) Visual ground: No garbage, peels, scraps of paper, accumulated water, stains and sundries. (2) cleaning twice a day; Wash the ground with water once a week. 4. Safety measures

(1) When a motor vehicle leaks oil, notify the owner and wipe off the fuel with a dry rag in time, and then clean the oil with a cleaner to avoid a fire.

(2) Be careful when cleaning. Garbage trucks and tools should not damage other vehicles.

XI。 Sculpture decorations, billboards and signs +0. Cleaning range

Sculptures, billboards and signs within the property area. 2. Operating procedures

(1) Cleaning of sculpture decorations: prepare tools such as long-handled plastic brooms, rags, detergents and ladders. Clean up the dust on the decorations with a broom. People stand on the ladder and wipe it from top to bottom with a wet rag. If there are stains, smear them with detergent, wipe them with a rag, and then rinse them with water. Stainless steel decorations shall be operated in accordance with the Standard for Cleaning and Maintenance of Stainless Steel. (2) Cleaning of the publicity column: wipe the inside and outside of the publicity column with a rag, and scrape the glass with glass, according to the Operation Standard for Cleaning Glass Doors, Windows and Curtain Walls.

(3) Cleaning of billboards and signboards: When there is advertising paper, tear it off first, then wipe it from top to bottom with a wet rag, and then wipe it again with a dry rag. 3. Cleaning standards

(1) billboards are cleaned once a week.

(2) Indoor signs should be cleaned once a day.

(3) The sculpture decoration shall be cleaned once a month. After cleaning, it shall be checked that there is no stain or dust. 4. Safety measures

(1) Put the ladder smoothly. Don't climb decorations to prevent people from falling. (2) When cleaning the glass of the publicity column, be careful to cut your hand. (3) The cleaning tool should not damage the cleaned object. Twelve. Fountain 1. Cleaning range

Fountains within the jurisdiction of property. 2. Operating procedures

(1) Maintenance at ordinary times: Ground cleaners use fishing screens to salvage and clean the floating objects on the fountain surface every day. (2) Regular cleaning:

(1) Open the fountain drain valve to drain water. When one third of the pool water is released, the cleaning machine enters the pool for cleaning. ② Brush the pool tiles from top to bottom with a long-handled hand brush and a proper amount of detergent.

③ Wipe the moss and dirt on the surface of lamps, pumps, water pipes, nozzles and wires in the pool with a towel. (4) Drain the sewage in the pool and mop the bottom of the pool.

⑤ Inject fresh water, add appropriate amount of copper sulfate to purify the water and clean the ground stains around the pool. 3. Cleaning standards

I saw that the water in the pool was crystal clear, there was no sundries on the water surface, there was no sediment after washing the bottom of the pool, and there was no stain on the edge of the pool. 4. Safety measures

(1) Please turn off the power supply when cleaning.

(2) When scrubbing the wires, the lighting should not be too strong to avoid damage.

(3) When cleaning, do not swing the nozzle, so as not to affect the ornamental effect of water spraying. (4) Pay attention to anti-skid and anti-fall.

Thirteen. Outdoor terrace 1. Cleaning range

Outdoor public areas within the red line of property jurisdiction include roads and green belts. 2. Working procedures

(1) Thoroughly clean roads and green spaces with brooms and garbage cans twice a day, and remove ground peels, scraps of paper, leaves and cigarette butts. ?

(2) patrol and clean every day ~, ~ every half hour, and the monitor arranges personnel to clean in turn after work every day.

(3) Use a shovel to remove the chewing gum and other sundries stuck on the ground.

(4) found sewage, stains, sputum, must be rinsed clean within half an hour.

(5) The dustbin and dustbin shall be emptied once every morning and evening, and washed once with a long-handled brush. (6) Wet the ground near the trash can twice a day in the morning and evening, and scrub it regularly with detergent. (7) Outdoor billboards and sculptures should be wiped with wet towels once a day. (8) Wash the stained ground and walls with water once a month. 3. Cleaning standards

(1) The ground is free of sundries, accumulated water, obvious stains and silt. (2) There is no dust and stain half a meter away from billboards and sculptures.

(3) There is no obvious stain on the surface of garbage bins and garbage bins, and there is no garbage adhesion.

I. Purpose

Formulate emergency measures for accidents that affect the environmental sanitation of residential areas, and provide consistent cleaning services for business households.

Second, the scope of application

Sudden fire in residential area, serious blockage of sewage and rainwater wells, pipelines and septic tanks, rainstorm, outdoor construction and renovation by new owners.

Third, emergency measures.

1. Emergency measures for cleaning after fire:

(1) After the disaster relief, the cleaning monitor organized all the cleaners to take part in the site cleaning work. (2) Use garbage truck to remove fire residues and clean the ground. (3) Clean up the accumulated water on the ground and mop the floor.

(4) Check the outdoor environment. If there are any residual sundries, they should be removed.

2. Emergency measures for the blockage of sewage rainwater wells, pipelines and septic tanks and the overflow of sewage:

(1) The repairman rushed to the scene to dredge and prevent the sewage from overflowing.

(2) The cleaning staff in the responsible area shall bring tools such as garbage trucks and brooms to the fault point to assist the maintenance workers in handling. (3) Dirt and sundries scooped up from sewage rainwater wells, pipelines and pools are directly loaded into garbage trucks to avoid secondary pollution.

(4) After dredging, the sweeper should quickly clean the polluted places on the ground, and connect water pipes or use buckets to clean the ground until there is no dirt visually.

3. Emergency measures for the impact of rainstorm on environmental sanitation:

(1) After the rainstorm, the cleaning staff should clean up all garbage bags, scraps of paper, leaves, dirt, stones and other sundries on the ground in each responsibility area in time.

(2) When the road surface and green space collapse or a large amount of mud and sand collapse, the cleaner shall assist the management office to maintain and remove them in time.

(3) The cleaning staff should check whether the sewage and rainwater drainage in each responsibility area are unblocked. If there is overflow, report it to the administrator in time for handling.

4. Emergency measures for outdoor construction affecting environmental sanitation:

(1) During the maintenance of residential facilities and the construction of water supply, power supply, gas pipeline, communication facilities, etc., the cleaning staff shall cooperate with the cleaning work around the construction site.

(2) Clean up the sundries left by the workers when they move, and clean up the site. 5. Emergency measures for new residents during renovation:

The cleaning staff in each responsibility area should strengthen cleaning, clean up the site after the decoration garbage removal in time, and assist the operator or management office to remove the decoration garbage into the car in time when necessary.

After connecting the power supply, use the water absorber to absorb the ground moisture.

5. Open the doors and windows and blow dry the ground with a fan.

6. Safety precautions: Pay attention to prevent electric shock when dealing with water pipe burst accidents.

Cleaning standard requirements and procedures

1, requirements:

1. The doors and walls of the bathroom should be clean without any obvious black marks.

2. The washbasin, table and mop pool in the bathroom should be clean and tidy, and nothing can be piled up. 3. The faucet in the bathroom should be kept bright.