Property management service plan

A complete set of residential property management scheme

The first part preface (omitted)

The second part is the overall conception and optimization planning of property management.

As another classic of the "Oriental City Series" of Construction and Development Co., Ltd., the residential community has built another urban landscape with modern life flavor with its modern architectural style and perfect coordination. "People-oriented" is not only a slogan, but also fully reflected in every detail of the Oriental Pearl City.

It shows that architecture cares for people, and its color, material, structure, scale and construction quality are masterpieces of engineering, architecture, culture and art, which embodies humanistic care, makes the owner's living and living comfortable and convenient, and embodies the value of the property.

In view of the overall situation of property management in Oriental Pearl City residential quarters, we have established the management concept of property management in Oriental Pearl City residential quarters.

First, the management thought

The company will rely on its own talent advantages, technological advantages, cultural advantages and management advantages to make the Oriental Pearl City community a warm home.

Second, the management organization

The company will establish a young, professional, high-quality and compound management team to provide professional property management and services to the urban community of the Oriental Pearl.

1, multi-level and multi-angle to motivate employees to meet their material and spiritual needs.

2. Advocate the communication between managers and employees, and embody the equality between people.

3. Pay attention to the realization of employees' self-worth, and let employees and the company develop and progress together.

4. Create a working atmosphere of fair competition for employees, and realize "those who are capable go up and those who are mediocre go down".

5, the establishment of training system, so that every employee can master the basic skills of property, competent for their jobs, become qualified and competent property service personnel.

Third, management characteristics and innovation

The company adheres to the tenet of "owner first, service first" and the management means of "all-round management and multi-functional service".

1, the first question responsibility system is implemented, and the employees of the company are the first to receive the owner or be asked by the owner, which is not limited by the department. They should warmly receive and answer questions and put an end to the phenomenon of letting the owner wait for the answer.

2. Listen to the voice of the owners and set up a "heart-to-heart mailbox" in the community to understand the needs of the owners and solve the problems reflected by the owners.

3. Pay attention to the improvement of the owner's quality of life and advocate the service concept of "owner-centered". We not only provide 24-hour security service, 24-hour reception service and 16-hour cleaning service, but also organize various activities regularly to enhance the communication between the property and the owners and create a safe and civilized residential community.

Fourth, excellent planning.

(A), the recent work objectives

In the first year, the owner was happy to stay, and the decoration was not illegal;

In the second year, a property management demonstration community was established in the city;

In the third year ..... protect the city and create a national property management demonstration residential district;

(ii) Implementation plan

1, under the leadership of the general manager of the company and under the guidance of the competent department of the industry, set up a leading group for creating excellence, which is composed of functional department personnel, management director and other department heads, among which the management director is the executive team leader, and defined the responsibilities of the leading group for creating excellence.

2. Improve the operation processes of various departments and posts, and standardize daily operations.

3. Make daily work records, pay attention to the accumulation and arrangement of data, and do a good job in evaluation, data archiving and standard declaration.

4, by the merit team according to the management office inspection system for daily inspection, the company merit steering group to do a good job in the guidance and supervision of the Oriental Pearl community merit.

5. Establish a "service star" appraisal system, clarify the reward and punishment measures, and guide employees to do a good job in creating excellent communities.

The third part is the establishment of management organization and management personnel

Equipment, management and material distribution.

First, the management organization model

The comprehensive property management of Oriental Pearl City Residential District is under the responsibility of the Oriental Pearl City Management Office under Tian Xiang Property Co., Ltd., which consists of comprehensive service department, security department, maintenance department and environment department.

organization planning

Second, the management personnel

There are 94 people in the management office, including director 1, deputy director 1 and 4 department heads. They are appointed by the property management company and authorized to conduct comprehensive management in the residential area of Oriental Pearl City.

Receptionist: 2 people, responsible for receiving the owner's visit and complaints and handling them in time.

Clerk: 1 person, responsible for filing and collecting the information of residential houses and owners.

Finance: 1 person, responsible for the economic accounting of the community and the collection of various fees.

Sanitary cleaner: 2 1 person, responsible for the sanitary cleaning of the community, cleaning public places, green belts, sidewalks, stairs and other public places every day.

Greening management and maintenance worker: 2 people, responsible for the greening of the community and the maintenance and cultivation of flowers and trees, and giving guidance to the owner's vertical greening (flowers on the balcony) and courtyard greening.

Security guards: 54 people, responsible for public security, safety and vehicle management in the community, cooperating with the police station, vehicle management and fire department to maintain normal public order, managing the parking lot and various vehicles entering and leaving the community, and maintaining traffic order in the community;

Maintenance workers: 7 people, responsible for the maintenance of residential buildings and facilities.

Three, management personnel recruitment, assessment, training plan

(A), management personnel recruitment requirements

Description of responsibilities and conditions of classified posts

The director of the management office is fully responsible for residential property management, with a college degree or above and more than three years of practical property management experience.

The director of the comprehensive service department is responsible for finance, receiving visitors from owners, managing various services in the community and managing college education or above. Have the ability of management and operation, and have two years of comprehensive service experience in property management.

The Minister of Security is fully responsible for community safety management and vehicle management.

I hope it works for you. Good luck.