Briefly describe the departmental responsibilities of property customer service.

According to the division of functional departments by property companies, there are different responsibilities. The following is relatively complete for reference only.

The main functions of customer service department are: serving the owner wholeheartedly, listening to and recording the owner's opinions and suggestions; Handle the owner's help, consultation, repair report and complaints in a timely and effective manner; Handle the check-in and decoration procedures for the owner; Collect and collect all kinds of fees receivable, and have the following responsibilities:

1. Be familiar with the rules, regulations and standards related to property management and understand the basic knowledge of property management; Familiar with the layout, buildings, residents and equipment of the community; Understand the charging standards and calculation methods of property service fees, elevator fees, utilities and vehicle parking service fees.

2. Follow the service principle of "owner first, service first", serve the owner wholeheartedly with the service characteristics of "affection and humanization", listen to and record the rationalization opinions and suggestions of the owner, timely and effectively handle the owner's help, consultation, service report and complaint, and make a record of return visit.

3. Warm reception and polite service (honorific service, smiling service and standing service). Answer the phone and ring the bell no more than three times; Fill in the owner's repair application and complaint records, which should be standardized, concise and clear; All kinds of records should be registered, processed and properly kept in time.

4. Responsible for the owner's check-in procedures, owner's key management, owner's data collation, and house quality problem rectification and tracking.

5. Be responsible for the owner's check-in formalities and registration, and regularly sort out the household information of the community.

6. Responsible for the declaration, examination and approval, payment, agreement documents, supervision and acceptance of the owner's house decoration.

7. Responsible for the calculation, collection and collection of various expenses. Issue receipts and invoices in strict accordance with financial management regulations, and complete various monthly charging targets.

8. Be responsible for building archives, facilities and equipment archives, owners' data archives, daily work management data and other files, and regularly organize the collection, sorting and archiving of all kinds of files and operation records of the property management office to ensure the completeness and effectiveness of the archived records.

9. Be responsible for the entry and exit formalities of the owner's articles, the passes of the decoration construction personnel and the parking of vehicles.

10. Responsible for the standardized management of vacant houses and tenants in the community.

1 1. Responsible for organizing and planning various community cultural activities and publicity work in the community, enriching community cultural life and creating community cultural atmosphere.

12. Provide various special and special convenience services for the owners of residential quarters to meet their needs.

13. Be responsible for the arrangement and implementation of daily interviews and annual satisfaction surveys of the owners.

14. Responsible for regular declaration, temporary procurement and storage management of office supplies, tools and equipment, low-value consumables and other materials.

15. Be responsible for the formulation of management system, the drafting, sending, receiving and archiving of official documents, and the use and management of business seals in the management office.

16. Be responsible for preparing and arranging the duty and attendance of employees in various departments, and be responsible for business training, work guidance, supervision and assessment of employees in this department.

17. Complete other tasks assigned by superior leaders.