What is the emergency plan for the order maintenance department of the property company to encounter trouble? Thank you, everyone.

Guard against troublemakers (1). Matters needing attention: clubhouse, main square, property office area, roads in residential area, occupied area, etc. (2) Precautionary measures: A preventive system is set up at the main entrances and exits of the periphery, squares and entrances and exits of various groups, and the following measures can be taken when the above-mentioned personnel are found: 1. Interrogate suspicious persons at the entrances and exits of key control centers and public areas. 2. Through follow-up observation and conversation, we can find out whether people are mentally ill or petitioners, and also find out the reasons for making a fool of themselves by petitioning. A) Look: Does the visitor look normal and dress neatly? B) Smell: the smell of human body, whether there is alcohol or abnormal smell. C) Conversation: Whether the people are talking upside down and clear-headed. If there is any abnormality, immediately control it and properly handle it. 3. The employees of the Order Maintenance Department and all departments should pay attention to the above three kinds of people, and take the following measures after finding them. A) First of all, persuade people to stabilize or subdue them, so as to avoid the deterioration of the situation. The following measures can be taken:-Persuade: stabilize each other's emotions and persuade each other patiently. -Inducement: stabilize the other person's mood and persuade the other person to a safe and hidden place or an area beyond our control at an appropriate time. -Coercion: quickly and forcibly control the other party when appropriate, and immediately bring it to the order maintenance department. B) Quickly bring people into the office or no-owner (customer) area. C) Find out the identity, purpose, work unit and address of the holder. D) Inform the Minister of Order Maintenance to send it to the public security organ quickly. (3) Precautionary measures: as far as possible, without worrying about the owners (tenants or customers), mobilize all available forces, take all possible means to quickly stop the trouble, and try our best to control the above three people within a certain range or outside the management area to avoid causing great impact. In the process of handling, it is forbidden to abuse and insult each other. 9. Prevention plan for fighting and hooliganism (1). Matters needing attention: clubhouse, main square, property office area, roads in residential area, occupied area, etc. (2), preventive measures: 1, the work of the order maintenance department a), all parts of the order maintenance department should have guards responsible for patrol inspection. B) Pay attention to the personnel in group management (clothing, conversation, behavior for alcoholism or other abnormalities), find suspicious phenomena and fault signs in time, and report them promptly. C) When patrolling, the guard on duty should pay attention to the crowd around the observation center, entrances and exits, squares and management areas, and report to the leaders in time when they find abnormal behaviors such as alcoholism, and persuade suspicious personnel to leave the place to safety or non-management areas. D) When fighting and hooliganism are discovered, the public security organs should investigate and control the suspicious objects that are wanted, and report to the leaders in time. 2. Treatment plan for fighting and hooliganism: a) After receiving the report, immediately rush to the scene of the accident, immediately discourage fighting, disperse the onlookers and collect the weapon used in the fight, and take the perpetrators to the office of the Order Maintenance Department for treatment. B) If both parties do not listen to stop, and the situation continues to develop and is difficult to control, they should report to the Order Maintenance Department and ask for support. If they can't control it, they should report it to the public security organs and be handled by public security personnel. C) The pipe-protecting personnel should check whether there are any remnants on the site and know whether the facilities in the management area are damaged, and the extent and quantity of the damage. D) If the situation is serious and an injury accident occurs, the order maintenance department should contact the public security organ in time. E) On the way to the Order Maintenance Department, the fighters should be vigilant and pay attention to finding out whether there are weapons on the other side and the perpetrators. If there is, collect it in time to avoid hurting yourself or running away. F) Those who are seriously injured shall immediately notify the medical emergency department and be sent to a nearby hospital for emergency treatment. (III) Precautions: When handling the above incidents, the personnel on duty in charge of quality assurance should be careful not to intensify contradictions or set themselves on fire, and the handling process should try not to affect the surrounding owners (residents or customers). If the controlled personnel are rude to the personnel on duty, they should keep calm and forbid to beat and scold each other. Emergency plan for violent incidents This property management area should be absolutely controlled to prevent violent incidents. If violent incidents such as robbery and murder occur in the property management area due to the infiltration of criminals in society, they can be handled according to the following specifications: (1) alarm procedure: 1. Report the violence to the Order Maintenance Department immediately. Don't panic when reporting the case. The receiver should ask the identity and name of the informant, the time, place and brief information of the report. If the criminal is committing a crime, call the police immediately. ) 2. The minister of order maintenance should rush to the scene quickly, confirm and do a good job in site protection, and notify relevant leaders to go to the scene immediately. The minister of order maintenance immediately reported the incident to the public security organ. 3. Immediately notify the following departments to be present: management personnel (controlling the site), the person in charge of the service center, the manager of the property department and relevant leaders. (2) Tasks of each department: 1. The order maintenance department a) takes necessary equipment to the scene to protect the crime scene, delimit the warning zone, maintain the order at the scene and discourage onlookers. B), to the parties or informants, insiders to understand the case, make records, and take photos of the scene. C) Assist in rescuing the wounded. If you need to be sent to the hospital, you should walk with the medical staff, learn from the wounded as appropriate, and make records. D) Cooperate with public security organs to inspect the site. If a criminal is committing a crime or fleeing, he should be arrested immediately and guarded by a special person under the condition of ensuring his own safety, so that the public security personnel can deal with it later. E) If a hostage is kidnapped or detained, it shall immediately report to the public security organ and take necessary measures to control the development of the situation. F) Deal with the aftermath, including counting the property of the owner (household or customer). 2. Service Center: a) Responsible for arranging the transfer of the wounded. Complete all tasks assigned by the top leaders on site. B) Be responsible for transmitting all kinds of information and taking good care of the property and luggage of the owner (resident or customer). C) Prepare flashlights and related items for emergency use. D), provide the items needed to rescue the wounded. E) Accept the tasks assigned by the site leader at any time. F) Be responsible for rescuing the injured as required, and contact the medical emergency center for rescue. G) Call an ambulance to ensure that the situation requires it.