Complain about what department the Meituan platform is looking for.

For complaints, please call 123 15 consumer complaint hotline on Meituan platform. Business operators and consumers should follow the principles of voluntariness, equality, fairness, honesty and credit. The state protects the legitimate rights and interests of consumers from infringement. The state takes measures to ensure that consumers exercise their rights according to law and safeguard their legitimate rights and interests.

The state advocates civilized, healthy, resource-saving and environment-friendly consumption patterns and opposes waste. Protecting the legitimate rights and interests of consumers is the common responsibility of the whole society. The state encourages and supports all organizations and individuals to conduct social supervision over acts that harm the legitimate rights and interests of consumers. The mass media should do a good job in propaganda to safeguard the legitimate rights and interests of consumers, and conduct public opinion supervision over acts that harm the legitimate rights and interests of consumers.

Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety. Consumers have the right to know the real situation of the goods they buy or use or the services they receive.

Consumers have the right to require business operators to provide information such as price, place of origin, producer, use, performance, specifications, grade, main components, production date, expiration date, inspection certificate, instruction manual, after-sales service or service content, specifications and expenses according to different conditions of goods or services.

Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services. Consumers have the right to compare, identify and choose their own goods or services.

legal ground

Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests Article 15 Consumers have the right to supervise commodities and services and protect consumers' rights and interests.

Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.