Nanjing Property Complaints Tel: 12358

You can't. 123 15 is a telephone number for industrial and commercial complaints, and complaints about property are generally not allowed. If you want to complain about the property, you can complain to the local housing authority, and the owner can also negotiate with the property management company in the community to solve it. First of all, it should be clear that the legitimate rights and interests of the owners have been damaged, and there has been a dispute with the property service enterprises. The solution can be targeted complaints. Telephone number of local consumer association (complaint telephone number: 123 15. The telephone number for reporting and complaining about price violations is 12358.

1, citizens who encounter property problems can directly call the Property Management Section of the Municipal Housing and Construction Bureau; In addition, you can also report problems to the local county and urban property authorities, such as the Property Office of the Housing and Construction Bureau.

2. If you complain about the price charged by the property, call 12358 to report the complaint, or report it online through the online price reporting system of 12358 price supervision platform. Or call the local housing and construction bureau or the housing management office to complain.

If the owners need to change the use of public buildings and facilities according to law, they shall inform the property service enterprises after handling the relevant formalities according to law; If the realty service enterprise really needs to change the use of public buildings and facilities, it shall be submitted to the owners' meeting for discussion and approval, and the owners shall go through the relevant formalities according to law. It refers to the activities that the owner selects a realty service enterprise, and the owner and the realty service enterprise, in accordance with the realty service contract, carry out maintenance, conservation and management on the houses, supporting facilities and related sites, and maintain the environmental sanitation and order in the relevant areas.

What should property management do?

1, comprehensive service. Property management companies need to deal with all kinds of public and comprehensive affairs in the community, accept complaints and consultations from owners in the community, and actively carry out cultural and recreational activities conducive to the physical and mental health of owners in the community.

2. Management, maintenance and protection of facilities. Property management companies must also carry out daily management, repair and maintenance of houses, public facilities and supporting facilities in the community. This includes the management and maintenance of fire fighting equipment, elevators, street lamps and signboards.

3. Green maintenance. Property companies need professionals to manage and maintain the gardens and landscaping in the community, including planting green plants, watering and fertilizing. To create a green environment in the community.

4. Cleaning service. Property companies need to formulate a sound cleaning system and hire special personnel to be responsible for the daily cleaning and hygiene of residential corridors, elevators, roads and public places.

5. Security services. Property companies need to formulate a security system for residential areas, including arranging special personnel to stand guard, patrol and be on duty, adopting a registration system for foreign personnel, and equipping staff with security devices.

6. Parking space management service. Property companies need to formulate a parking space management system to effectively manage vehicles entering and leaving the community, and there is a special person responsible for guiding the orderly passage and parking of vehicles.

Legal basis:

property management regulations

Forty-eighth real estate administrative departments of local people's governments at or above the county level shall promptly handle complaints from owners, owners' committees, property users and property service enterprises in property management activities.