Etiquette of property answering telephone

Answering the telephone of property service is the most direct way for the property agency to communicate with the owners. The importance is self-evident. What are the etiquette for the property to answer the phone? The following are some of the contents I collected, hoping to help you.

Although the person answering the phone is in a passive position, he can't relax the etiquette. The caller may be your boss, partner or helpful friend. Therefore, the person answering the phone should pay attention to politeness and propriety when answering the phone, and can't be casual.

When answering the phone for yourself, you should pay attention to answering it in time, respond modestly, and be polite to others regardless of your status.

Answer in time

When the phone rings, stop what you are doing immediately and answer it as soon as possible. Don't wait for the bell to ring for a long time to be late or put the child on the phone. Whether a person can answer the phone in time can also reflect his sincerity in treating people from one side.

Generally speaking, it is more appropriate to pick up the receiver after the phone rings about three times. ? The bell only rings three times? It is a principle and an attitude of understanding the caller. Moreover, if the bell rings for a long time and he doesn't answer the phone, the caller may think that no one is answering and hang up. Apologize for not answering the phone in time? Sorry to have kept you waiting. .

Moderate reaction

When answering the phone, you should say hello first, then report yourself and explain who you are to the other party. Say hello to the speaker, and also show the speaker that someone is answering the phone. Self-report is to confirm whether you are the person the speaker really wants to talk to.

When answering the phone in a private house, for safety reasons, you can not report yourself, or directly confirm the phone number with the other party to determine whether the other party has found the right person. Even if the other party dials the wrong number, don't fly into a rage and swear, but explain patiently.

When answering the phone, you should concentrate on what the other party is saying, instead of being absent-minded, or even put the microphone aside to let the other party know? Talking to yourself? Anyway.

draw a clear distinction between the primary and the secondary

First, once the phone rings, answering it becomes the most urgent thing, and everything else can be put aside. Don't talk to others or read files, eat, watch TV or listen to the radio when answering the phone. Even if you are busy with other things when the phone rings, don't tell the caller that the call is not at a good time when you answer the phone.

Secondly, sometimes you are too busy, for example, you are meeting an important guest or in a meeting, so it is not appropriate to have a deep talk with the caller. At this time, you can simply explain the reason to the caller, apologize, and take the initiative to make an appointment at a mutually convenient time to call him. Generally speaking, in this case, you should not let the other party call again, but should call yourself, especially in the case of long-distance calls. When you make an appointment for the next call, you must abide by the agreement, call on time and apologize to the other party again.

Thirdly, if another call comes in while answering the phone, don't interrupt the phone, but explain the reason to the caller and ask him not to hang up and wait for a while. When you answer another call, please ask the other person to wait for a while after connecting, or ask him to call back later, or call back later yourself. Wait until the other person understands, and then continue to answer the phone just now.

Basic etiquette for answering the phone in the property (1) Important first sound

When you call a company, if you get through, you will hear the friendly and beautiful greetings from the other party, and you will be very happy in your heart, so that the dialogue between the two sides can go smoothly and you will have a good impression on the company. As long as you pay a little attention to your behavior on the phone, you will leave a completely different impression on the other party. Say the same thing: Hello, is this XX company? . But the voice is clear, pleasant and clear, leaving a good impression on the other party, and the other party will also have a good impression on their own unit. So remember, when you answer the phone, you should. Represent the image of the unit? Realize.

(2) Have a happy mood.

Keep a good mood when making a phone call, so that even if the other party can't see you, they will be infected by you from a cheerful tone and leave an excellent impression on the other party. Because facial expressions can affect the change of voice, you should hold it down even when you make a phone call? Watching each other? The mentality of handling.

A clear voice

Never smoke, drink tea or eat snacks during the phone call, even if the other person is lazy? Listen. Gotta get out. If you bend down in a chair while talking on the phone, the other party will be lazy and listless when listening to your voice. If you sit properly, your voice will be kind, pleasant and full of energy. Therefore, when making a phone call, even if you can't see the other person, you should treat the other person as the person in front of you and pay attention to your posture as much as possible.

(4) Answer quickly and accurately.

Modern workers are busy with work, and there are often two or three telephones on their desks. When they hear the phone ring, they should pick up the receiver accurately and quickly, preferably within three times. The phone rang for about 3 seconds. If no one answers the phone for a long time, or it is impolite to keep the other person waiting, the other person will be impatient while waiting, and your company will leave a bad impression on him. Even if the phone is far away from you, there is no one nearby after hearing the phone ring. You should pick up the receiver as soon as possible. This attitude should be possessed by everyone, and this habit should be cultivated by every office worker. If the phone rings five times before you pick up the phone, you should apologize to the other party first. If the phone rings for a long time, just pick it up? Hello? The other party will be very dissatisfied and leave a bad impression on the other party.

(five) careful and clear records.

Keep in mind 5WIH skills at all times. The so-called 5W 1H refers to when, who, who, where, what, why and how. These materials are very important to our work. Making a phone call is as important as answering the phone. The conciseness and completeness of telephone records depend on 5WIH skills.

(6) Understand the purpose of calling.

Almost all calls made during working hours are related to work. Every phone call in the company is very important and should not be perfunctory. Even if the person you are looking for is not here, don't say it directly? Not here? Hang up the phone. When answering the phone, you should also try to find out the reason to avoid making mistakes. First of all, you should know the purpose of the other party's call. If you can't handle it yourself, you should also carefully record it and gently explore the purpose of the other party's call, so that you can win the favor of the other party without delay.

(7) Politeness before hanging up.

When you want to end a telephone conversation, it should usually be proposed by the caller, and then politely say goodbye to the other party and let me know? Goodbye? Hang up again, don't finish and hang up.

Etiquette for answering telephone in property: Calling is a main content of communication etiquette. The caller is the speaker, the active party, and the receiver is the receiver, not the passive party. Therefore, in the whole call process, the caller plays a leading role, so we must actively shape our perfect telephone image.

When you make a phone call, you must grasp the time, content and discretion of the call, so that the call time is appropriate, the content is refined and polite.

Appropriate time

Grasping the timing and duration of the call can make the call more effective, show the caller's ability and show respect for the caller. On the other hand, if you speak rashly when the other party is inconvenient, it will cause an embarrassing situation, which is very unfavorable to the development of bilateral relations. If you don't grasp the call time, the conversation will be too lengthy and will also cause the other party's negative emotions.

Content refining

When talking on the phone, don't say irrelevant content, the language is verbose and the thinking is confused, which is easy to cause the receiver's disgust. Concise content is the basic requirement for callers.

(1) Prepare in advance

Before you make a phone call, you should know what you want to say and try to sort out the order. If you make such preparations, you won't be upset. Now say think now and forget things. At the same time, you will leave a good impression on each other.

(2) concise and clear

After the call is connected, the speaker should pay attention to practical results when speaking to the receiver. After a simple greeting, make it clear from the beginning and get to the point. Don't talk empty words and nonsense, don't be wordy and repetitive, and don't digress, complicate or have nothing to say. When talking on the phone, the most taboo is that the speaker rambles, his thoughts are unclear, or he thinks that the other party has time to chat with him. Telephone porridge? .

Be polite

During the call, the caller should always pay attention to being polite, behave in a decent language, respect the caller and take care of the feelings of others in the call environment.