Secondary property service standard

The secondary property service standards are public order maintenance, cleaning service and comprehensive service.

1, public order maintenance

The gatehouse is clean and tidy, and someone is on duty 24 hours a day to register the vehicles entering and leaving. Warning signs shall be set at dangerous parts such as public facilities and pools in the community. Guide vehicles in and out, and non-residential vehicles must be parked neatly. Have an emergency plan for emergencies such as fire.

2. Cleaning services

Clean the public area of the community twice a day and wipe the outdoor bulletin board twice a week. The public * * * area is cleaned by special personnel and kept clean. * * * The corridor is cleaned twice a day, and the handrails are scrubbed twice a day. Scrubbing glass in public areas 1 time/week.

3. Integrated services

According to the needs of the owners, provide paid convenience services such as special services and agency services other than the property service contract, and publicize the service items and service standards. Sign a standardized property service contract, announce the property management service items and standards in accordance with the contract, and establish a financial management disclosure and supervision system.

The purpose of property services:

1, put ancestors first and master first.

For property companies, the owners are their parents, so they should fully respect the owners, put themselves in the position of housekeeper or servant, actively provide more services for the owners, and give priority to the needs of the owners in everything, instead of bargaining in turn, asking the owners to serve the property companies. We must follow the principle of putting our ancestors before ourselves and putting our master first.

2. Innovative management and sincere service.

As a management service team, property management companies need to carry out concept innovation and management innovation to keep pace with the times. It is more necessary to provide first-class sincere service to the owners at work and create a first-class living atmosphere with high style and high quality for the owners in daily life.

3. Management optimization and service refinement.

Property services pay attention to meticulous work, so that countless services can be seen, touched and smelled without fraud. Every staff member of the property service company needs to be conscientious, do a good job in every link, be anxious about the owner's urgency and think about the owner's thoughts. Management adopts the combination of "first inquiry responsibility system" and "assessment system" to establish a set of service systems and processes.