Residential secondary property management standard

1. The service provider and the serviced party sign relevant property contracts, and the rights and obligations of both parties are clear.

2. Managers and professional operators shall obtain relevant certificates in accordance with relevant state regulations.

3. The property management plan is clear, and the quality, finance and file management are sound.

4. The property service manager's dress code, sign, behavior and service enthusiasm.

5. According to the owner's demand, provide special services and agency services other than the property service contract, and publicize the service items and charging standards.

6. Ask the community owners for service opinions at least 1 time every year, and the satisfaction should reach over 75%.

Second, the housing management

1, daily manage and maintain the * * * area of the house, and make maintenance records.

2. According to the actual service life of the house, check the * * * use area of the house accordingly, and repair the place that needs maintenance in time.

3. Patrol the doors, stairs, elevators and public areas of the community every three days, and make corresponding patrol records. If problems are found, they need to be fixed in time.

4, according to the relevant provisions of the residential decoration management and the requirements of the owners' convention, it is necessary to establish a perfect after-sale residential decoration management system. Inform the owner of the regulations and precautions for house decoration, and promptly discourage the decoration that affects the appearance and structure of the house and report to the supervisor.

5. The entrance and exit of the owner of the residential area should provide a schematic plan of the residential area, and each building and unit (door) should be clearly marked.

III. Maintenance of * * * facilities and equipment

1, daily management and maintenance of community public facilities.

2. Establish public * * * equipment files, and record the operation, repair and maintenance of the equipment accordingly.

3 signs in residential areas should be complete and standardized, and the responsible person should be clear. Operation and maintenance personnel shall strictly implement the operation procedures of facilities and equipment to ensure the normal operation of the equipment.

4. The elevator in the community needs to operate normally from 6 am to 12 am.

5. The fire-fighting facilities in the residential area are perfect and intact, and can be activated at any time to keep the fire escape unblocked.

6. The computer room should be kept clean, ventilated, damp, mildew-proof and rat-proof.

7, the main roads and parking lot traffic signs are complete,

8. The integrity rate of street lamps and corridor lamps should be above 90%.

Fourth, help maintain public order.

1, the main entrance and exit of the community need to have personnel on duty 24 hours a day.

2. Patrol in key areas of the community shall not exceed 2 hours 1 time.

3. Manage and guide the vehicles entering and leaving the community, so that the vehicles can be parked in an orderly manner.

4. The decorators entering and leaving the community need to register with their real names.

Verb (abbreviation for verb) cleaning service

1, garbage bins are set at the entrance of each community, and the garbage is cleaned every day 1 time.

2. Roads, parking lots and green spaces in the residential area are cleaned every day 1 time, corridors and elevators are cleaned every day, and floors are mopped every half month 1 time.

3. The public rainwater and sewage pipes in residential areas are dredged 1 time every year, and the rainwater and sewage wells are inspected 1 time every quarter.

4. The secondary water supply tank in the residential area needs to be cleaned according to the regulations, and it needs to be checked regularly to keep the water quality hygienic.

VI. Maintenance and Management of Public Greening

1. Professionals are needed to implement greening maintenance management in the community.

2. Trim and maintain lawns, flowers and trees in the community regularly.

3, regular removal of green weeds and debris.

4. Spraying drugs on the green land to prevent pests and diseases.