What are the simple and clear responsibilities of the property front desk?

1. Responsible for receiving, registering and guiding visitors and owners who enter the company office, and keeping irrelevant personnel, door-to-door salesmen and unreasonable people out of the door or assisting relevant personnel to deal with them;

2. Responsible for sending, receiving and forwarding company mail, parcels and newspapers;

3. Be responsible for answering the phone, recording the contents of the call, and making records and conveying. Regular maintenance telephone;

4. Keep the front desk environment clean and tidy; The front desk, including the whole front desk and office area, must be kept neat, clean, free of dust and stains;

5. Responsible for printing company documents and assisting in copying;

6. Be responsible for the management of newspaper subscription and mail distribution, and assist the reception of visiting guests and the logistics of company meetings;

7. Responsible for collecting all the company's mails, parcels, newspapers and materials, registering them and handing them over to the superior leaders for handling;

8. Answer the phone within three rings. If you answer the phone after it rings more than three times, you should say, "Sorry, I just walked away. What can I do for you? " ;

9. When answering the phone, say in a standard tone: "Hello, XXX Property Management Office!" Or "Hello, XXX Property Management Center!" ;

10. The caller's request must be recorded in time. If you need to convey it to others, you need to write down the calling time, caller's name, reason, room number and related matters;

1 1. When answering the phone, you must pay attention to etiquette: speak quietly, keep a natural, decent and generous image, don't lean your body, don't eat in your mouth, don't lean back and forth, control your tone when you speak, and don't make too much noise. When answering the phone, the surrounding staff should not make any noise and remind others;

12. Try to make a long story short when you answer the phone. If guests complain about the phone, they need to calm down and be patient. Don't make personal calls for more than three minutes.

13. Don't hang up before the caller (except personal calls);

14. Nothing can be put except company leaflets, personal teacups, desk calendars and potted flowers. Don't pile up food and sundries. Don't eat food at the front desk;

15. Only the receptionist can sit down, and other people are not allowed to enter the front desk. Company personnel are not allowed to gather at the front desk to chat. If you need to discuss official business, you can enter the front desk, but it shall not exceed ten minutes. If it takes more than ten minutes, it should be changed to other offices;

16. Assist the cleaning staff to clean the office area;

17. Daily work is mainly reception at the front desk, supplemented by copying and printing. Assist the administrative Commissioner in copying and printing;

18. you must master the use of photocopiers, fax machines and shredders, and the administrative Commissioner can copy and print when he has no time. If you leave your job for personal reasons, you must explain it to the direct leader, who will arrange personnel at the front desk;

19. Warmly receive the owners' committee and owners, and help coordinate the relationship between the company and owners.

20. Typing speed shall not be less than 50 words/minute. Proficient in Excel tabulation, Word documents and simple formulas;

2 1. Important events should be reported to the direct leader in time; In the absence of the direct leader, report to the company's duty leader.

22. When the company needs to conduct training or hold a meeting, it must arrive at the site 15 minutes in advance, assist in all preparations, and must not be absent without reason.

23. Understand the property-related laws and regulations, such as XX property management regulations, property law, residential interior decoration management measures, contract law, etc.

24. Be familiar with the Pre-Property Management Service Agreement of XX City, Residential Quality Guarantee, Residential Instruction Manual and Residential Decoration Management Agreement;