Responsibilities of front desk customer service

What is the responsibility of the front desk customer service? Front desk customer service needs good service consciousness, good language expression and communication skills; Master the daily operation of computer. The following are the responsibilities of the front desk customer service that I carefully collected. Let me share them with you and enjoy them.

Responsibilities of front desk customer service 1

1, responsible for answering and transferring calls, receiving and guiding visiting guests;

2. Registration and verification of company express mail, mail, documents and express account numbers;

3. Responsible for the environmental maintenance of the front desk, reception area and tea area;

4. Assist to complete the company's activities and meetings;

5, complete other temporary work assigned by the leadership.

Responsibilities of front desk customer service 2

1, which controls the company's cultural screen display;

2. Answer the switchboard;

3. Registration and reception of visiting guests;

4. Express management of the company;

5, daily office supplies recipients registration;

6. Subscribe to and send company newspapers and periodicals;

7. Environmental maintenance of the front desk and reception area;

8. Assist other office affairs.

Responsibilities of front desk customer service 3

1, timely and accurately answer/transfer calls, record messages and convey them in time if necessary;

2. Receive visiting guests and inform the interviewees timely and accurately;

3. Send and receive company mails, newspapers, faxes and articles, and do a good job in registration management and forwarding;

4. Responsible for express delivery and accurate booking of air tickets and train tickets;

5. Be responsible for the environmental maintenance of the front desk area, and ensure the safe and normal operation of equipment (including photocopiers, air conditioners, punching cards, etc.). );

6. Assist employees to copy and fax;

7. Complete other tasks assigned by superiors.

Responsibilities of front desk customer service 4

1, responsible for the reception of customers coming to the hospital and completing the reception, guidance, introduction and other processes;

2. Actively and patiently answer customers' questions, be good at observing waiting patients, comfort and guide patients waiting for treatment anxiety, and feedback customers' situation and opinions in time;

3. Actively collect information from customers and their families on the quality of medical services in hospitals in order to improve their work;

4. Communicate with all departments, coordinate all consultation links, and provide quality services for customers;

5. Pay attention to the on-site service environment, maintain the waiting order, ensure the normal broadcast of TV/monitoring pictures, and conduct daily reporting affairs;

6, responsible for maintaining the hospital reception hall items display and clean, maintain a good service environment.

Responsibilities of front desk customer service 5

1, responsible for reception at the front desk.

2. Letters and express delivery

3. Assist the sales assistant in daily general ledger statistics.

4. Attendance statistics

5, other temporary work assigned by the leadership.

Responsibilities of front desk customer service 6

1, responsible for telephone answering, consulting and transferring;

2. Responsible for customer reception and diversion guidance;

3. Registration, summary and statistics of customer information;

4. Provide administrative services, such as document input, printing and copying.

Responsibilities of front desk customer service 7

1. Have a good professional image and temperament, and know basic reception etiquette;

2. Fluent standard of Mandarin, strong language expression ability and strong sense of confidentiality;

3. Familiar with administrative and office management related workflow, good communication, coordination and organizational skills;

4. Skilled use of office automation equipment and office software;

5. Good teamwork ability, high sense of responsibility and initiative.

The scope of responsibility of the front desk customer service related items:

★ Responsibilities of front desk customer service

★ Job responsibilities of customer service front desk

★ Responsibilities of customer service front desk reception

★ Responsibilities of the company's front desk reception

★ Responsibilities of front desk reception

★ Responsibilities of property front desk customer service

★ Responsibilities of the front desk attendant

★ Responsibilities of the administrative front desk

★ Description of job responsibilities of front desk attendant

★ Responsibilities of Customer Service Specialist