What does CFM mean in foreign trade?

CFM usually refers to "customer first management" in foreign trade, that is, "customer first management". CFM emphasizes that customer demand and satisfaction should be placed at the core of enterprise management in order to realize long-term customer relationship and sustainable development.

The implementation of CFM includes the following aspects:

1. Customer orientation: put the needs and expectations of customers at the top of business decisions, pay attention to listening to customers' voices, and respond to customers' needs and feedback in time.

2. Personalized customization: provide personalized products and services according to the characteristics and needs of different customers to meet the differentiated needs of customers.

3. Quality and service guarantee: establish and maintain the trust and reputation of customers through high-quality product quality and excellent customer service.

4. Establish a long-term cooperative relationship: actively establish a long-term cooperative relationship with customers to increase customer stickiness and loyalty.

5. Continuous improvement and innovation: continuously improve and innovate products and services to meet the changing needs of customers and new market trends.

Through the implementation of CFM, enterprises can better understand and meet the needs of customers, improve customer satisfaction, enhance market competitiveness and promote the sustainable development of enterprises.