What is the level of property service? What is the grade of your residential property?

Many owners don't know that property services are graded, and they are roughly divided into three grades according to the service level. Bian Xiao has sorted out the standard of property service level. Let's see which level your property is.

First, the service level of property management.

1, basic requirements

(1) In principle, a property management enterprise should hold a property management qualification certificate of Grade II or above or a Grade III property management enterprise with more than three years' experience in residential district management.

(2) Establish and improve the property management service system, put it in place, and sign the property service contract according to the specifications.

(3) The property management project manager should have more than three years of property management experience.

(4) More than 80% of the property management personnel should hold the property management license.

(5) More than 80% of the property management personnel should have a college degree or above.

(six) the property management enterprise shall implement computer management of business records, housing records, equipment records, charge management and daily management.

(7) There is a service center in the community to provide 24-hour property service reception and publicize the service contact number. Adapt to the needs of the owners, carry out paid special services and agency services, and publicize the service items and charging prices. Take various forms of service feedback, such as visiting business households, seminars, telephone communication, questionnaires, etc. To ensure effective communication with more than 50% of business households every year, and the effective handling rate of property service complaints reaches 95% every year.

(8) Establish and improve the file management system (property completion acceptance files, equipment management files, business data files, property leasing files, daily management files, etc.). ).

(9) Meet the needs of the owners and organize and cooperate with the community to carry out cultural activities.

(10) Establish and improve the financial management system, and announce the income and expenditure of property management service fees once every six months.

(1 1) Manage and use special maintenance funds according to regulations.

2. Housing management

(1) Provide management services for houses and supporting facilities according to relevant laws, regulations, policies and owners' conventions.

(2) the appearance of the house (including the roof and roof) is intact and clean; Exterior wall, public stairwell, ceramic tile, glass, etc. Should be free of stains and damage, painted walls should be painted regularly. Exterior walls and public spaces are free from posting, scribbling, scribbling and hanging. Outdoor signboards, billboards and neon lights shall be set up in accordance with regulations and kept clean and orderly.

(3) Persuade and stop the phenomenon of unauthorized construction and unauthorized change of housing use in violation of planning, report and assist relevant departments to deal with it according to law.

(4) Air conditioning installation is unified and orderly, and the bracket is free from corrosion.

(5) The balcony is closed in accordance with the city appearance management regulations, with the same specifications and colors, and does not exceed the external wall.

(6) There are no security nets, clothes hangers, awnings and roof platform guardrails that exceed the design or are uniformly set.

(7) Whether the house decoration meets the requirements, including the management system of house decoration, decoration agreement, decoration application and approval records, registration of decoration companies and decoration personnel and related materials, daily inspection records, acceptance procedures, etc. Timely stop unauthorized removal of pipelines, damage to housing structure and damage to the interests of others, and report to the relevant departments.

(8) The main exit of the residential area should be provided with the plane distribution map of residential houses and roads, and the signs of public facilities such as intersections, buildings, doors and households in the residential area should be complete, standardized and beautiful.

3, facilities and equipment maintenance

(1)*** The facilities and equipment are in normal operation and well maintained, and there are no hidden accidents. There are equipment account, operation records, inspection records, maintenance records and maintenance records.

(2) Implement a 24-hour minor repair duty system. Arrive at the scene within half an hour for urgent repair, and make an appointment for maintenance to arrive at the scene at the time agreed by both parties. Maintain a return visit rate of over 90%.

(3) The operation and management personnel of water, electricity, elevators, fire fighting, monitoring and other equipment are skilled and strictly implement the operation procedures. Conduct regular fire drills to ensure that fire exits are unblocked and fire fighting equipment can be started at any time.

(4) Roads and parking lots should be unblocked, and traffic signs should be standardized and complete.

(5) The integrity rate of street lamps, corridor lamps and other public lighting equipment is above 98%, and they are switched on and off regularly according to the specified time.

(6) The maintenance system is sound and clearly stated in the workplace. Work standards and post responsibility system are clear and well implemented.

(7) There are perfect emergency plans, on-site treatment measures and treatment records for equipment failures and major events.

(8) Handling damage insurance for houses and public facilities and public liability insurance.

(9) All equipment and places shall be clean and tidy, and the main facilities and equipment shall be clearly and completely marked.

(10) All equipment places, public places, venues and other places where there are hidden dangers that endanger personal safety should have obvious signs and preventive measures.

Inform users in time after receiving the notice of water and power cuts from relevant departments.

4. Maintain public order

(1) The main entrance and exit of the community is manned 24 hours a day.

(2) Check the key parts of the residential area as agreed in the contract.

(3) The central monitoring room monitors the community for 24 hours, and the monitoring personnel shall not leave their posts.

(four) to set up safety warning facilities and signs for public entertainment facilities, pools, equipment places, top rooftops and other places with potential safety hazards.

(5) Implement registration management for vehicles entering and leaving the community, guide vehicles to enter and exit, and park vehicles (including non-motor vehicles) in an orderly manner.

(six) the implementation of the management of issuing temporary passes to the decoration personnel and service personnel who enter and leave the residential area; Interrogation and registration management of suspicious personnel; Guide tourists to the pedestrian path.

(7) Emergency plans for emergencies such as fire, fire-fighting facilities, floods, people trapped in elevators, crimes, traffic accidents, etc. (drill once a year).

Fire control facilities meet the requirements of the public security fire department, and fire exits are marked.

5, health cleaning service

(1) Public places, corridors, stairs and main and secondary roads in residential areas shall be cleaned at least once a day.

(2) Outdoor signboards, billboards, mailboxes, sculptures, and glass of residential buildings shall be wiped once every two weeks.

(3) Clean up accumulated water and snow in time.

(4) Clean the area and parts, free of garbage, sundries and peculiar smell, and clean and bright in appearance; It is forbidden to hang, discard, pile up or scribble.

(5) According to the actual needs of the property, garbage bins, shell boxes and garbage bags are arranged reasonably, and the garbage is collected by classification.

(6) Garbage should be collected twice a day, so that it will be clear every day, and there is no overflow phenomenon in trash cans and husk boxes.

(7) If there is a garbage transfer station, it should be disinfected according to actual needs to effectively control the breeding of pests such as flies and mosquitoes.

(8) Trash cans and shell boxes should be cleaned daily, cleaned regularly and kept clean.

(9) The public drainage pipes for rainwater and sewage in residential areas should be fully dredged at least once a year to ensure the smooth flow of rainwater and sewage pipes.

(10) check the rainwater and sewage wells in the community once a month, and dredge them in time according to the situation to ensure the smooth flow of rainwater and sewage wells.

(1 1) It is forbidden to raise poultry and livestock, and offenders will be stopped in time and reported to relevant departments for assistance.

(12) Establish a disinfection management system, regularly carry out disinfection work according to local actual conditions, effectively control the breeding of pests such as rats, cockroaches, flies and mosquitoes, regularly prevent all kinds of pests and diseases, and timely put in disinfectant.

6, greening management and maintenance

(1) There are greening professionals, and the management system is implemented.

(2) The layout of green space in the residential area is reasonable and beautiful, the configuration of flowers, trees and buildings is reasonable, and the greening rate of the residential area meets the planning and design requirements.

(3) There are no dead flowers and trees. Found dead trees should be cleared within a week, and replanted in time.

(4) When the hedge is higher than the horizontal line 10 cm, it should be trimmed, and there are no dead branches, rotten leaves and sundries at the root of the hedge, and the trimming waste should be removed on the same day.

(The above answers were published on 2015-11-07. Please refer to the actual situation for the current purchase policy. )

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