Year-end summary of property project manager

Model essay on year-end summary of property project manager

As the New Year's bell approaches, the year's work will come to an end. Looking back on this year's work, I believe everyone has made great achievements, which also means that we are ready to start writing the year-end summary again. So what kind of year-end summary does your leader or boss expect to see? The following is my property project manager's year-end summary essay, which is welcome for your reference and I hope it will help you.

Year-end summary of property project manager 1 One year has passed. Looking back on one year's work, our company has made great achievements. As the general manager of the property management company, while managing our property work, I also strengthened my guidance in all aspects. There are many places in our property management, and the managers are very mixed, so our tasks and responsibilities are also very important. This also shows the importance of being the general manager of the property. My duty is to lead all our staff to strengthen the management of our community and try to make people have no complaints. The following is my specific summary:

1, accurately and quickly prepare, print, copy, submit, distribute, sort out and file all kinds of documents.

2. Coordinate the management office to establish a service quality system, including statistical summary of the number and handling rate of complaints from the owners, the odd number and timely rate of maintenance, the intact rate of equipment and facilities, the compliance rate of environmental sanitation, and the collection rate of expenses.

3. Focus on sorting out and archiving the information of the owners of the 40-49 new buildings in xx Hua Ting. Responsible for the collection, sorting and storage of housing files, engineering drawings and equipment account data of the three project owners.

4. Establish xx Hua Ting residential property management software information base, including the input and maintenance of owner information, and the tracking of problems found during trial operation (contact Chen Xiaohong engineer of KONE Property Software Company for technical support, so as to solve and make records).

5. Do a good job of forwarding and recycling the preliminary property management service agreement signed by the owner to the marketing department, and have a clear number when handing over, and sign for confirmation.

6. Organization of various meetings of the property management company, recording, sorting and distributing of "Meeting Minutes", and recording, sorting, distributing and rectifying the monthly comprehensive inspection of properties in each residential area.

7. On the 28th of each month, prompt and summarize the work plans of the managers and directors of each management office for next month; Collect the work summary of the managers and directors of each management office on the 5th of each month; After the relevant plans and summaries are submitted to Director X for review, they shall be copied to the Director's Office, the General Manager's Office and the Administration and Personnel Department in time.

8, daily cooperation with various departments to do a good job of "contact list", "material requisition" and other daily documents, and make records, timely tracking and reporting work progress.

9, timely communication and coordination with the administrative personnel department, cooperate with the property director and management office to handle business and fill in the "car list" work procedures.

10, check the daily documents posted on the information column of each building and affix the seal of "effective date" before posting them, and make a record of posting information files of residential buildings.

1 1, do a good job of polite reception for visiting guests, such as conveying, recording, guiding, introducing and making tea.

12. Cooperate with the company to publicize corporate culture and organize activities, such as "New Century Garden Concert" in August, "xx Hua Ting Decoration Knowledge Lecture" in September, "Mid-Autumn Festival Potted Vegetables Banquet" in September, 10 "Staff Moon Chasing Meeting" and "xx National Day Waterfront House Experience Tour".

These two months, I deeply realized why Guangdong's property management has been far ahead in the country. That's because Guangdong's property management not only manages the owners from the perspective of "management", but really treats the owners with "service" as the premise and focus, and allows the owners to enjoy better and more valuable property management services with a standard, standardized and unified management model, which is in xx.

Year-end summary of property project manager: In the past 2 1 year, I have led all employees to conscientiously implement the company's instructions, standardize management and innovate services, and achieved certain results in both internal management and service charges. Now I will summarize the work of the year as follows:

I. Operational aspects

With the strong support of leaders at all levels and the hard work of all employees, xx Property Service Office has made some breakthroughs in management, greatly improved the collection of property fees, and gradually improved its management ability. Achieve safe production without accidents, stable employees and labor disputes throughout the year.

1, carefully sort out the arrears in the early stage, and implement the task implementation, responsibility to people and special collection for the part that can be collected. For the units that deliberately evade and maliciously default, we have adopted the method of waiting at the same time and collecting money by registered mail, which has increased the pressure on the defaulting enterprises and achieved certain results.

2. Property fees are collected by service first and then charge, and utilities are also paid by the company to the water supply and power supply department. In the course of operation, the company has invested a lot of money, which has increased a lot of risks invisibly. In view of this problem, after careful analysis, I decided to collect property fees and utilities in advance.

At the end of last year, a group of people who seriously affected the stability of the staff were dismissed.

4. Hold regular meetings of team leaders and key employees, actively communicate with employees, solve the demands put forward by employees in time, listen carefully to employees' ideas, and ensure that employees work in a full mental state without emotion.

Second, management.

In 20XX, I carefully studied the company's documents and implemented them in time. Strengthen internal control and build a staff with high sense of responsibility and cohesion.

1. Actively sort out various management systems and processes, and according to the actual situation of the company, issue a number of management systems and strictly implement them, so that the systems do not become mere formality and superficial.

2. Strengthen the management of overseas expansion funds and establish and improve the internal control management system. There are strict management and supervision on several joints such as "receiving", "crossing" and "supporting".

3. Strengthen cost management, save energy and reduce consumption, reduce costs, tap potential, increase outreach, form top-down cost awareness and management awareness, and create an atmosphere in which all staff pay attention to benefits.

4. Pay attention to the influence of managers' own quality on employees, and always influence every employee subtly with rigorous work style, serious and responsible work attitude and professionalism;

Third, service.

In the process of serving the owners for 20XX years, we broaden our thinking and think boldly, and together with the management committee and management company, provide innovative, efficient and high value-added services for enterprises entering the park.

1. Cooperate closely with the requirements of "upgrading archives and innovating management" put forward by the CMC, and do a good job in vehicle management, greening and weeding in the park that the CMC leaders are concerned about.

2. Implement the system of regular communication and return visit, and write a written report on time every Friday to summarize the operation of the week.

20XX is the first year of the company's three-year rolling development. I will base myself on my post, do a good job in all aspects of the property, and provide a more comfortable and convenient environment for the owners!

Year-end Summary of Property Project Manager: I have worked in XX Property Service Department for more than one year since June 5438+00, 20xx. Over the past year, especially since I presided over the daily work of XX Property Service Department, I have led all the staff to conscientiously implement the spirit of the company's instructions, standardize management, innovate services, and strengthen fees, and achieved certain results in both internal management and service fees. The work in the whole year is summarized as follows:

I. Operational aspects

In 20xx, with the strong support of leaders at all levels and the hard work of all staff, xx Property Service Office has made some breakthroughs in management, and the collection of property fees has been greatly improved, with the property collection rate reaching 95%. According to the preliminary accounting, the income of the Property Service Office exceeded 3 million yuan, and the management capacity of the Property Service Office was gradually improved. Achieve safe production without accidents, stable employees and labor disputes throughout the year.

Measures 1: Carefully sort out the arrears in the previous period, and implement the tasks. The responsibility lies with the people, and the part that can be recovered can be recovered. For units that deliberately evade and maliciously default, we wait for the opportunity and send a reminder by registered mail, which increases the pressure on enterprises that default, and has achieved certain results.

Initiative 2: XX property fees are collected by service first and then charge, and utilities are also paid by the company to the water supply and power supply department. The company paid a lot of money in the operation process, which increased a lot of risks invisibly. In view of this problem, after careful analysis, I decided to collect property fees and utilities in advance, and will implement it for new enterprises from the fourth quarter of this year, and gradually transition to old customers and big customers, so as to improve the collection rate and reduce business risks.

Initiative 3: At the end of last year, a group of people who seriously affected the stability of the workforce were dismissed.

Measure 4: Solve the annual leave problem of employees left over from the previous period. According to statistics, employees in the security department have more than 1000 hours of annual leave for various reasons. In order to digest these hours without increasing extra expenses, I took the lead and set an example, leading two managers of the security team to their posts, trying to overcome unfavorable factors such as hot weather and physical fatigue. We even stayed up for 48 hours, gritted our teeth for more than a month and finally solved the problem raised by this employee many times, ensuring the stability of the team.

Measure 5: Hold regular meetings of team leaders and key employees and actively communicate with employees, solve their demands in time and listen to their ideas carefully. Employees are full of energy and go to work without emotion.

Second, management.

In 20xx, I carefully studied the company's documents and implemented them in time. Strengthen internal control and build a staff with high sense of responsibility and cohesion. In order to better implement the system, we conducted an internal audit on site service and internal control in strict accordance with the audit plan at the beginning of the year, and accepted the audit of China Quality Certification Center in 20xx 65438+ 10.

Measures 1: actively sort out various management systems and processes, introduce a number of management systems according to the actual situation of XX, and strictly implement them, so that the systems do not become mere formality and superficial.

Initiative 2: Strengthen the management of overseas expansion funds and establish and improve the internal control management system. There are strict management and supervision on several joints such as "receiving", "crossing" and "supporting".

Initiative 3: Strengthen cost management, save energy and reduce consumption, reduce costs, tap potential, increase outreach, form top-down cost awareness and management awareness, and create an atmosphere in which all staff pay attention to benefits.

Measure 4: Pay attention to influencing employees with managers' own quality, and always influence every employee subtly with rigorous work style, serious and responsible work attitude and professionalism.

Third, service.

In the process of serving the owners for 20xx years, we broaden our thinking and think boldly, and together with the management committee and management company, provide innovative, efficient and high value-added services for enterprises entering the park. According to statistics, the service satisfaction rate has all reached the standard, which has a certain increase compared with the same period in xx.

Measures 1: Cooperate closely with the requirements of "upgrading archives and innovating management" put forward by the CMC, and do a good job in vehicle management, greening and weeding in the park that the CMC leaders are concerned about.

Initiative 2: Implement the system of regular communication and return visit, and report the weekly operation to the management committee on time every Friday.

Initiative 3: Pay close attention to the management mode of IT enterprises, understand their service status and characteristics, integrate characteristic services into existing property services, give full play to the characteristics of R&D company belonging to the telecommunications industry, and assist owners to provide convenient telecommunications mobile phone and number transfer services.

20xx is the first year of the company's three-year rolling development. I will base myself on my post and strive to lead all the staff of XX Property Service Department to make their own contribution to building Ctrip property brand!

Year-end summary of property project manager 1. Service management

1. Strengthen patrol management, standardize daily patrol work of lobby posts and buildings, organize collective building patrol for many times, and handle problems in time when found. Take photos of the recent unresolved problems and arrange them in writing, hand them over to relevant departments for handling, and then pay a return visit.

2. Organize the archives and materials of the previous property, standardize the file lending system, arrange special personnel for management, and implement the lending registration system.

3. Deal with the floor and wall damage caused by water leakage when the faucet of the washing machine is broken and not turned off, and communicate with the owner and relevant responsible units for many times. If there is any fault, write to the responsible unit to request a reply within a time limit, and both parties reach a maintenance intention, that is, they fulfill their responsibilities to the enterprise owner and safeguard the interests of the property management company from loss.

4. In view of some problems existing in the early management, emphasize and intensify the inspection of the second decoration of apartment owners. Once found, the owner is required to stop work in accordance with relevant regulations, and go through relevant decoration procedures at the property company before the start of construction.

5. Repair the engineering quality problems of customers' early rooms, focusing on waterproofing, threshold stone, wall cracks, flooding maintenance, floor cracks, shower curtain leakage, toilet water seepage, bathroom floor tile tilt, indoor door lock replacement, entrance door maintenance, washbasin maintenance and other issues.

6. Manage the problem of raising dogs in the community. First, the elevator is specially set up to inform and guide people with pets to take the freight elevator and give elevator instructions to avoid conflicts between people and dogs. Two, please cooperate with the Democratic Square police station to clean up and rectify the owners who violate the dog-raising regulations, and issue a notice of cleaning up; The third is to issue a notice of "strengthening the management of dog breeding in the community" and announce the report phone number.

Second, improve the rules and regulations and establish an internal management mechanism.

The management team of the company has always regarded improving the level of property services, expanding the scope of services, gradually moving from internal services to external services, and striving for benefits from the market as the only way for future sustainable development. In order to achieve this goal, quality service is the fundamental foundation. To this end, we have established a series of "owners' return visit work system", "complaint reception and handling system", "office fund management system", "employee reward and punishment regulations", "staff on duty work system", "post work quality standard" and "performance appraisal system" to meet the needs of market economy development and company development, and strengthened inspection and implementation. At the same time, in order to establish a perfect internal management mechanism, on the basis of drawing lessons from advanced management experience and combining with our actual situation, the functions, roles and scope of work of the management team and various management positions in various departments are clearly defined, so that each job can be detailed to everyone, the enthusiasm, initiative and creativity of each position can be promoted, and managers at all levels can be constantly exercised in their work practice, and their business and management level can be continuously improved.

Although some achievements have been made, due to time constraints, some work is still in progress. My idea is to sort out and straighten out all the unfinished work in the early stage. Set an example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity.

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