Specific standards for the classification of real estate in Guangzhou

What is the specific standard of Guangzhou real estate classification?

Guangzhou's property classification is based on the qualification, service level, management quality, facilities and equipment of property service enterprises, and is divided into five grades. The specific criteria are as follows:

First, the property service enterprise qualification

The realty service enterprise shall have corresponding qualification certificates, including the Qualification Certificate of the realty service enterprise and the Safety Production License.

Second, the service level.

1. Service attitude: Property service personnel should have a good service attitude, including enthusiasm, courtesy and patience.

2. Service efficiency: Property service personnel should respond to the demands and complaints of the owners in a timely manner and actively solve problems.

3. Service quality: Property service enterprises should provide quality services, including cleaning, security and greening.

Third, quality management.

1. Management system: Property service enterprises shall establish and improve management systems, including service processes, service standards and service quality evaluation.

2. Management team: Property service enterprises should have a professional management team with rich management experience and professional knowledge.

3. Management effect: Property service enterprises should achieve good management effect through the management of residential areas or property projects, including safe, civilized and harmonious living environment.

Fourth, facilities and equipment

1. Perfect facilities and equipment: the facilities and equipment of residential areas or property projects should be perfect to meet the basic needs of owners.

2. Maintenance of facilities and equipment: Property service enterprises shall regularly maintain and maintain facilities and equipment to ensure their normal operation.

To sum up:

The specific standards of Guangzhou property classification include the qualification, service level, management quality, facilities and equipment of property service enterprises. Through the evaluation of these aspects, the property service enterprises are divided into five grades, so that owners can better understand the service quality and management level of property service enterprises.

Legal basis:

Article 24 of the Property Management Regulations stipulates that a property service enterprise shall obtain the qualification certificate of the property service enterprise in accordance with the relevant provisions of the state before engaging in property service activities.

Article 32 of the Interim Measures for Property Management in Guangzhou stipulates that the municipal real estate administrative department shall establish a property service evaluation system, regularly evaluate the service quality and management level of property service enterprises, and announce the evaluation results to the public. The evaluation results can be used as a reference for charging property services and adjusting charging standards.