Summary of residential property work in August

Summary of residential property work in August

Summary refers to the written materials that social groups, enterprises and individuals review and analyze the study, work or completion of a certain stage, and draw lessons and some regular understandings from them. It is better to act immediately and write a summary if it can give people the motivation to work hard. However, I found that I didn't know what to write. The following is my summary of the residential property work in August, hoping to help everyone.

Summary of residential property work in August 1 20xx Since August, according to the established work progress, the personnel of each post in the operation department of the property management center have been gradually put in place, including the deputy director level, director level and team leader of the property management department, security department and engineering department.

In the first week of August 20xx, the positions, scope and responsibilities of employees transferred from property management department, security department, engineering department and other departments were determined. The jobs of the employees of the former Equipment Department and the employees of the First Department Store Resources Company (except for the carpentry and individual employees of the former Equipment Department who were changed to security guards) remained basically unchanged.

The following are the basic tasks of each department:

I. Property Management Department

1. Attend many store affairs meetings to determine the contact person between the store and the management center; The management systems such as Complaint and Engineering Maintenance Operation Process, Instructions for Entering the Store, and Mall Decoration Process were determined.

2. Communicate with the store management about the difficulties in work and determine the solutions one by one:

A. Make plans and schemes for setting up tea rooms on all floors of the shopping mall, so as to completely solve the problem that it is difficult for the employees of the shopping mall to keep the marble floor clean and the wax surface smooth due to the dripping of boiling water thermos bottles (according to statistics, there are nearly a thousand) during working hours;

B. Determine the plan for the entrance and clearance of shop assistants and the plan for the clearance of shopping malls;

C. The problem of damage to the marble floor caused by moving counters, props and whole boxes of goods in shopping malls has been solved;

D. By increasing garbage drop points, urging shop assistants to change their bad habits, the problems of excessive workload and excessive employees in night cleaning in shopping malls have been solved.

3. Established the Property Management Complaint Center. By letting the receptionist of the complaint center practice in the East Building, the receptionist can quickly master and handle daily complaints independently.

4. Formulate the job responsibilities and scheduling schemes of employees at all levels, and successfully implement them through on-the-job training.

In mid-August, the department store carried out the first general cleaning, which achieved the expected results. At the same time, it was determined that xx was the cleaning contractor of the department store, and the company also digested more than xx cleaners of the original resource company according to our requirements.

Second, the security department.

1. According to the principle of smooth transition, ensuring the stable and safe operation of the building, and ensuring that public security, fire fighting and other emergencies do not occur, the security personnel of the original resource company were digested and absorbed, and at the same time, the requirements of smooth transition were completed by adjusting the security post setting and reasonably arranging the post time.

2. Re-adjust the patrol route of public security, strengthen the public security management of key parts, formulate and implement the post responsibilities of public security at all levels, and formulate the system of duty and succession.

3. Formulate the access control system of the fire control room, the operation flow of the alarm room, the hot work permit system and the fire inspection system.

4. Formulate and implement the anti-theft management system of shopping malls, including the entry system, business hours management system, clearing system and night prevention system.

Third, the engineering department.

1. In order to ensure the normal operation of the building, the personnel of the original equipment department were adjusted and reorganized in time at the beginning of the takeover. According to the structural model of the East Building Engineering Department, the chief engineer, duty engineer, directors at all levels and foreman are determined.

2. Formulate and implement the system of job responsibilities, duty and succession of employees at all levels. Hand over department store equipment, including collecting drawings of various electromechanical systems in the building, operation manuals of various equipment, maintenance records of various equipment, etc. Investigate the status and operation of existing equipment and various electromechanical systems, and put forward rectification opinions and plans.

3. Strengthen the daily repair and maintenance of various electromechanical systems and various equipment and facilities in the building; Actively improve the timely repair rate and repair rate; Keep track of equipment operation problems, put forward rectification suggestions and improve building equipment operation.

4. Because most of the electromechanical systems and equipment in the building have not been maintained or updated for a long time, some systems are in a state of failure and paralysis, mainly including elevator system, electrical system, fire protection system, security monitoring system, burglar alarm system, air conditioning system, water supply and drainage system, boiler system, building decoration and so on.

5. With the cooperation of various departments, the rectification work of "dirty, disorderly and poor" in each computer room was completed, and the cleaning and rectification work of the fire escape in xx Lane was completed; The chaotic situation in the above parts has been obviously controlled and improved.

Summary of residential property work in August 2 The work of the property management department in August mainly includes:

1. Plan and organize a symposium on 20xx safe community construction, and listen to the ideas and arrangements of 20xx safe community construction reported by X community. Read out the work arrangement opinions of the service branch on the construction of 20xx safe communities and the assessment methods for the establishment of 20xx safe communities. The guiding ideology and work focus of security construction in 20xx are clarified, and X community is required to take security community construction as the starting point to further deepen community security management and property service management.

It is necessary to make full use of the effective carrier created by the safe community, realize the communication and integration with the property service management, and promote the progress and development of the overall community construction; It is necessary to give full play to the role of safe community construction in production and life, and create a "safe, healthy and harmonious" essential community. In the determination of safe community projects, we should combine the actual situation of the community and be close to the lives of residents, so as to achieve tangible results.

Two, strengthen the supervision of the community property management during the festival, and promote the environmental sanitation of the community during the festival.

Thirdly, according to the requirement of xx municipal government to collect garbage disposal fees according to water consumption, the self-consumption of Tang Qian and its two directly affiliated companies was investigated and analyzed.

Arrangements for September:

First, combining the ideas and arrangements of the X community report at the forum on safe community construction, we will go deep into each community to conduct work inspection and guidance, sort out and evaluate the 20xx security projects in each community, and ensure the' effectiveness' of the project construction.

Two, planning and organizing the property management work conference, straighten out the relationship between the superior and subordinate property management, strengthen property management, improve the service level of property management.

Three, combined with the new changes, to carry out the basic situation of property management research, to lay the foundation for the next step of residential property management.

Summary of residential property work in August March is the hottest time in our year, commonly known as "dog days" This month is characterized by high temperature, drought and heavy rain, and our personnel, houses and greening have also experienced multiple baptism. It is necessary not only to ensure the normal operation of facilities and equipment, but also to organize efforts to solve the complaints of owners in time, and all posts are running at full capacity to ensure the normal operation of all communities.

I. Comprehensive situation

1. Collection of property fees: this month * * * collected property fees of xxxxxx yuan (as of August xx), with the target task of xx million yuan, accounting for xx% of the monthly planned tasks. Accumulated xxxxxx yuan, accounting for xx% of the annual plan of xxx million yuan,

2. Reception of owners' complaints: xx complaints were received from owners this month, and xx complaints have been handled (water leakage has expired). Among them: xx cases of water leakage, xx cases have been dealt with, and the rest xx cases have been reported to the leaders for review and decision; There are xx complaints about program-controlled doors, xx have been repaired, and x are pending (waiting for accessories). The corridor lamp has been repaired for xx, X has been handled, and X is to be handled (the line problem is to be investigated). Other complaints have been dealt with and answered in time. Special services start with X.

Second, the key work

1. The customer service department killed Cinnamomum camphora scale insects and Ligustrum lucidum mycosis twice in Lilac Garden Community. Diseases and insect pests have been basically eliminated, and the phenomenon of dead leaves has been effectively curbed.

2. The garbage can in xx Lilac Garden Community was moved, and a passage was drawn by marking, which eased the contradiction between parking and garbage removal.

3. The customer service department repaired the waterproof building at X, and accumulated water at xx to dredge the drainage pipe during the rainstorm. On a dry day, the Lilac Garden was watered x times, and Xin 'anli was watered x times. Clove garden greening and comprehensive weeding for x times.

4. After personnel adjustment, the Order Management Department cleaned up the image of past posts, intensified night inspections, and strengthened community safety and vehicle parking management.

5. Strengthen the analysis of electricity consumption: the customer service department has taken out two people to help copy the water and electricity meter of the community. After the person in charge of each responsible area reads the meter on time, the households who use more electricity are counted and filed, so that the center can control the electricity bill.

6. The facilities and equipment at the entrance of Lilac Garden were maintained, and the entrance gate was replaced, Xin 'anliwei.

Repaired the electric retractable door.

7. Organize employees to learn the system, take an active part in the company system examination, prepare carefully before the examination, and explain the examination questions systematically after the examination, so that the systems are deeply rooted in the hearts of the people.

8. Successfully completed the first "xx Cup" youth swimming competition, and accumulated valuable experience for organizing social networking activities in the future.

9. Prepare to start the maintenance of Moon Bay.

Work plan for September:

1. Insisted on collecting property fees, and failed to complete the task of the month for two consecutive months. The center should increase the cost control, and the person in charge of each responsibility area should take the initiative to contact the owner to remind him to pay the fee in time.

2. Seriously study the workflow of each department, master the use of workflow to improve work efficiency and service level, and strengthen the supervision of workflow.

3. Autumn is the time when pests occur. Continue to do a good job in pest control and greening pruning.

4. During the rainstorm, many external walls leaked water, and the maintenance work was reported to the group company and implemented after approval.

5. Carefully prepare the application materials for "Property Service Demonstration Residential Quarter", collect and sort them according to the list, and go all out to complete this work.

6. Preparations for household registration management in Lilac Garden.

He who travels a hundred miles is half ninety. Although the pre-payment situation is good, it is difficult to collect the remaining households, and there is still a long way to go to complete the annual task. It can be said that we have only completed half of the task, and the key and difficult points are in these months. Only by insisting on not relaxing the electronic control fee can we ensure the completion of the annual task. It is also to prevent households from hoarding electricity and lay a good foundation for next year's charging work.

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