What are the ways to deal with property disputes in shopping malls?

Shopping mall property management should be organized and implemented from the aspects of safety management, fire safety, daily cleaning, disinfection, greening maintenance, customer service management, financial management system, file management and media maintenance management measures. In safety management, disputes in shopping malls occur from time to time. The ways to deal with property disputes in shopping malls include negotiation, arbitration and mediation, litigation and judgment, etc. From what aspects should the specific shopping mall property management be organized and implemented, and what are the ways to deal with shopping mall property disputes? Come with me to read the article! First, from what aspects should shopping mall property management be organized and implemented?

1, safety management

Ensuring the personal safety of owners, merchants and customers is the basic condition for the normal operation of large shopping malls, and strong safety work is a powerful guarantee for the normal operation of large shopping malls.

(1) Safe work:

Large shopping malls have large business hours, large passenger flow and many people. The security monitoring action of large shopping malls focuses on increasing patrol frequency and rapid response ability to emergencies, implementing the integration of post patrol, irregular inspection and video monitoring system, closely cooperating with local police stations, and focusing on cracking down on illegal and criminal acts such as theft and looting; Correctly handle professional behavior; After the operation and management is completed, leave the site in a unified way, and implement a refined management system for incoming and outgoing goods, so as to effectively create a safe and secure consumption environment for operation and management in the event of a vicious incident that threatens social security.

Work priorities: public security patrol, maintenance of management order, correct handling of road occupation, exit management measures, and entry-exit registration after management.

(2) Fire safety:

Fire safety responsibility is more important than Mount Tai, and fire safety is the primary task related to people's personal safety. Fire safety should adhere to the basic principle of "preventing fire and preventing typhoon, focusing on prevention", and do a good job in daily management and preventive measures: regularly maintain fire-fighting facilities, establish files of key parts of fire prevention and prevention, strictly supervise and manage the decoration approval process and links, large shopping malls do not use high-power electrical appliances, and large shopping malls do not use naked flames to establish emergency rescue plans for fire accidents. 1 year, fire drills should be conducted at least twice.

Main points of work: daily maintenance and inspection of fire-fighting equipment and facilities, inventory of all kinds of hidden dangers, publicity and implementation of fire-fighting laws and regulations, and safety monitoring during decoration.

2, daily cleaning, disinfection and greening maintenance

A clean public environment is a key consideration index for the management and service level of shopping malls and the brand image of large shopping malls. During business hours, the daily cleaning of public places (safe passage, stairs, lobby, bathroom, ceiling and wall) should be carried out without interruption, and garbage and sundries should be removed, and a clean and tidy management environment should be maintained regularly; Regularly carry out the public environment disinfection work of large shopping malls to ensure a safe and healthy business environment, strengthen the greening maintenance of commercial buildings, and improve the environmental quality of commercial buildings.

Main points of work: patrol public places for daily cleaning, properly handle messy things and disinfect them regularly.

3, property management public parts, public facilities, machinery and equipment maintenance.

(1) Maintenance of common parts of property management

The daily maintenance of common parts of commercial building property management (corridor, safe passage, lobby, external wall, ceiling, roof platform, sewage pipe and septic tank) is to maintain the good image of commercial building, prolong the service life of property management and avoid accidental injuries.

Job requirements: focus on strengthening daily inspection, timely repair and eliminate hidden dangers of accidents, formulate maintenance plans and implement them step by step.

4. Customer service management

The existence of customers (merchants), the rapid development of merchants and the profit of merchants are the prerequisites for the existence and rapid development of shopping malls. From the perspective of the rapid development of merchants and the market, we will effectively meet the various needs of merchants (basic property management services, related service management, correct guidance of business management, marketing training, advertising promotion, and store leasing), continuously improve the satisfaction of merchants with customer service management, and strive for the support of merchants for property management service management. Stimulate the initiative of merchants to participate in the theme activities of shopping malls, actively and correctly guide merchants to improve their management level and service level, and form a good situation in which merchants and operating companies unite and seek common development. As the saying goes, customer service management is no small matter, and customer service management is endless. Details and implementation determine the level of customer service management.

Key points of work: excellent communication, grasping the demand, timely service management, continuous follow-up, and paying attention to the rapid development of customers.

5. Financial management system

The financial management system of large shopping malls mainly involves the budget of operating costs, the control of management expenses, the collection of various expenses (such as rent, property management fees, advertising fees, utilities and other business expenses), the regular disclosure of income and expenditure of property management services in accordance with the regulations on property management services, and the supervision and management of owners' committees. The financial management system of large shopping malls pays attention to transparency, clarity and well-documented.

Key points of work: cost management, transparent revenue and expenditure, and evidence-based.

6, file management work

Strengthen the safety management of all key issues involved in the operation of property management services in commercial buildings and the filing of equipment and facilities, so that the operation before and after can be reasonably and effectively connected. Including: integrity files of key machinery and equipment, integrity files of key facilities, key contract agreements, minutes of key decision-making meetings, appointment and dismissal of personnel in key positions, etc.

Key points of work: ensure the integrity, continuity and systematicness of all files.

7. Maintenance management

The key equipment and facilities in street communities have been running continuously for many years and have entered the stage of medium repair. Carry out dragnet investigation on the equipment and facilities in the commercial building, improve and refine the archives of equipment and facilities, integrate the specific conditions of the equipment and facilities of the commercial building and the public maintenance fund, formulate a feasible medium repair plan according to the priority, and implement it step by step after reporting it to the owners' Committee for approval to ensure the normal operation and management of the commercial building.

Key points of work: careful inventory, careful planning, living within our means, scientific and reasonable division of labor.

Second, what are the ways to deal with property disputes in shopping malls?

Shopping mall property disputes can be handled in the following ways: negotiation, arbitration and mediation, litigation judgment, etc. Property disputes in shopping malls are civil disputes, which can be handled in the above different ways, and the specific circumstances can be determined and handled according to the actual situation.

1. There are more and more ways to deal with property management disputes, and the commonly used ones are:

If the parties choose to settle the dispute through consultation, they can make their own decisions. Self-selected negotiation is a way for both parties to resolve disputes through dialogue, and the latter three are ways to resolve disputes with the help of a third party.

2. Dispute mediation and property management civil dispute mediation, including civil mediation and administrative mediation. In civil mediation, the two parties to a dispute jointly select an institution and an individual, and the third party proposes a solution according to the opinions and authorization of both parties, which is agreed and implemented by both parties, thus solving the dispute. However, such mediation has no legal effect. After the mediation, if one party fails to implement it, all previous efforts will be in vain. Administrative mediation of property management disputes shall be conducted by the power of the competent government, but if one party fails to comply with the implementation, it must be resolved through other means. Civil mediation and administrative mediation are different from arbitration or litigation mediation. Mediation in arbitration or litigation is a link in arbitration procedure and has no independence.

3. Arbitration of civil disputes over property management

(1) Disputes of a civil nature can be settled through arbitration, mainly disputes based on contracts or property rights. According to the provisions of China's Arbitration Law: "Contract disputes and other property rights disputes between citizens, legal persons or other organizations with equal subjects may be arbitrated."

(2) The jurisdiction of the arbitration tribunal over property management disputes is based on the agreement recognized by the parties. There are two ways of arbitration agreement: one is to stipulate a clause when concluding a contract, stating that once a dispute occurs, it will be submitted to arbitration. This is called an arbitration clause. Another way is to temporarily reach a written agreement and submit it to the arbitration tribunal after a dispute arises between the two parties.