Customer service department speaks

Speech by customer service department (8 general remarks)

A speech is a speech delivered by a speaker on a certain occasion and in front of an audience, focusing on the theme. In the real world, we may all use speeches, so do you know anything about speeches? The following are the speeches (generally 8) of the customer service department I collected for your reference, hoping to help friends in need.

Speech by Customer Service Department 1 Leaders and colleagues,

Hello everyone!

I'm xx from the customer service department, and I'm doing after-sales work now. Now I'm competing for a position in the company. I think the position I am competing for is our after-sales team leader.

Although I have been in the company for a short time, only half a year, I feel that my ability has improved faster. From the first contact with after-sales, until now, colleagues feel very troublesome and don't want to take over some controversial jobs. I am happy to deal with them, and I can do them well. I have also gained a lot and learned a lot, and I am more at ease with the after-sales treatment. Now that there is an opportunity, I think I can compete for the position of team leader. Although I am young, I don't think this is an advantage. I am aggressive, self-motivated and willing to do things.

After-sales work is very tiring and complicated, and sometimes customers' complaints or disputes will make people very angry, which requires more patience and willingness to communicate in order to better solve customers' problems. If I succeed in this competition, as the after-sales team leader, I will do the following things to help you do the after-sales work better.

The first is after-sales QA. Let me summarize the after-sales problems and how to solve them, so that it will be easier for everyone to have a reference when dealing with the problems. Although I also have this QA now, it is not perfect enough and needs to be improved for colleagues' reference. Ordinary colleagues will also ask me how to solve some problems. I think if there is QA, then in daily life, if you encounter customer's problems, you can look through them and solve them, so you don't have to ask again, which will delay time and even affect the customer's after-sales experience.

The second is to do a good job of after-sales and pre-sales docking. Many times, the after-sales problems we encounter should actually be solved before the sale, or they are not after-sales problems, but customers will not care about this when consulting. I think we should do a good job in the future. Some simple after-sales problems can actually be solved before the sale, and there is no need to resell them, which will also affect the customer experience and delay the time. In the docking, I think we can make a table, what problems can be solved before the sale and what problems can be solved after the sale, which can improve the work efficiency and make the customer experience better.

In short, my idea is to do the after-sales work better. Even if I don't become the team leader in this competition, I will work actively in my daily life, always sum up, learn more and improve my ability. Please vote for me if my leaders and colleagues think my ability is enough. Thank you!

Speech by customer service department 2 Dear company leaders and colleagues,

Hello everyone!

First of all, let me introduce myself to you. My name is Liu Song, Han nationality, and I am 33 years old. I have a bachelor's degree and am currently the deputy director of Longmen Branch. Time flies, in a blink of an eye, it has been three years since I last participated in the competition. Three years ago, I entered the management position of the company's rural branch through competition. Today, I stand here again, competing for a new position: corporate customer service monitor.

Wanshan Road Business Hall is the only third-class business hall of Nanzhang Telecom Branch, and it is the signboard of our company, which receives a lot of business and user traffic every day. Only in the spirit of customer first, dedicated service, development as the main line and service as the duty, can we give full play to the advantages of the business hall and serve users well. I think I have the following advantages in competing for the position of director of business customer service center:

One. Enrich grass-roots management experience

Since I entered the telecom company, I have been working in the front line, from mountainous areas to hills, from towns to counties, so I know what front-line salespeople need and what front-line users think. For sales staff, we should strictly follow the company's regulations to ask them. Business hall furnishings, terms of service, work attitude, dress, data entry, fund collection, etc. Everything should be done carefully. For users, we should patiently introduce all kinds of services, recommend appropriate business types to them, and never do E8 if we can do e9; Can handle comprehensive business, never deal with a single product.

Two. Familiar with business processes

Familiar with the business process of boss system, able to handle business in person. Familiar with all major business policies and be able to publicize them to users in a timely and accurate manner. I can operate fund collection, audit and data entry by myself.

Three. Strong language communication skills and writing skills.

Because I have worked at the grassroots level for a long time, I have been facing different types of customers for many years. After long-term exercise, I can take my time when I find fault with various customers. I am a member of Nanzhang Writers Association. In my spare time, I can also report various typical cases and advanced deeds in words.

These are my personal advantages in this competition. If I succeed in today's competition, I will work hard in my new job as always; If I don't succeed, I will find out my own shortcomings, strengthen my study and look forward to my next success.

Thank you!

Speech by Customer Service Department 3 Leaders and colleagues:

Hello everyone!

First of all, thank you very much for providing me with this opportunity to participate in the competition and show myself. My name is xx, and I am 35 years old. I graduated from xx University, majoring in xx. Today I am competing for the position of customer service supervisor.

Why should I take part in the supervisor competition? Many friends and colleagues have asked me this question. As a woman, I have no lofty ideals and ambitions, and I have no illusions about becoming an entrepreneur or a strong woman. Why do you want to take part in this competition? There is only one answer, and that comes from my deep love for the company. I have been working in xx Branch of xx Cable Radio and Television Co., Ltd. for nearly 15 years since I graduated from 2xxx. Although I am only a grass-roots employee at present, I deeply love the company. The company is my home, and radio and television is my lifelong career. I feel very honored to contribute to the national radio and television industry.

I have been working in the customer service department, and now I am an ordinary employee in the customer service department. During the X years from 20xx to 20xx, I have been working in the front line of the business hall, and I know everything about daily work, business handling, tariff standards and so on. Since then, I have been working in the file management position of the customer department. As the director of competitive recruitment, I am familiar with the file management work. So my first competitive advantage is that I have rich working experience and am very familiar with the overall workflow of the customer service department. Can handle all kinds of unexpected problems and handle the relationship with customers. My second advantage is the age advantage. I am 35 years old. Family harmony and stable life. I am in the golden age of my career. I have always maintained a high degree of enthusiasm for work, and I am full of youthful vitality in my work. My third advantage is studious and self-motivated. In my spare time, I keep learning the theoretical knowledge of radio and television business, at the same time, I also actively learn the knowledge of management and marketing, constantly enrich and improve myself and improve my overall quality. My fourth advantage is that I have certain organization and coordination ability, I am good at communicating with others, I am honest, I work hard, and I have a certain appeal among my colleagues.

If I am lucky enough to be the second-level supervisor of the customer service department in this competition, I will strive to build the customer service department into a high-quality, standardized, efficient and United department. Specifically, I will start from the following three aspects:

1. Strengthen the management of the business hall and establish a good image of the company. The business hall is the window for the company's foreign business executives to compete for the report service, and it is the link between the company and customers. Service quality directly affects the company's impression. Therefore, it is necessary to strengthen the management of the business hall, start with small things, pay attention to details, be strict with requirements, constantly enhance the service awareness of employees, provide the best service to our customers, and effectively establish a good image of the company.

2. Strengthen employee business training and improve service level. First, strengthen the training of employees in Putonghua and improve the expression and communication skills of service personnel. The second is to strengthen the service etiquette training of employees, enhance the affinity of employees, and let our customers have a sense of intimacy and warmth when handling business. The third is to strengthen business training, constantly improve the level of business personnel, and strive to achieve zero errors in work.

3. Strengthen the management of documents and archives. As a company serving the whole city, customers submit a lot of documents. Therefore, the classified management and filing of electronic documents and paper documents is an important guarantee for the company to achieve standardized, scientific and efficient operation.

Leaders and judges, if my tutor's competition report is successful, I will tell myself that I must work hard, don't live up to the trust of the leaders, and try my best to lead my colleagues to get good grades. But if I fail in the competition, it proves that I am not good enough. I will constantly improve and improve myself and continue to contribute to the development of xx.

As a radio and television worker, I will always love my career! As a supervisor, I believe that under my leadership, the customer service department will turn the business into a higher level!

Please vote for me. Thank you!

Speech by Customer Service Department 4 Dear leaders and judges,

Hello!

The position I am competing for is the customer service position.

First of all, I want to take this opportunity to say "thank you" and thank my leaders and colleagues for their long-term concern, support and help! I would also like to thank the leaders, judges and companies present for giving me this opportunity to participate in the open competition. Today, let me take the podium for the purpose of testing, learning and improving, and accept everyone's judgment and company's choice. I graduated from XX Electric Power Industry School, and now I am a microcomputer in power supply station.

After graduation in xx, I went to work in the office of rural power network transformation of the company. During his tenure, he overcame many difficulties such as insufficient manpower and heavy workload and successfully completed various tasks. In 20xx, after the network reform, I competed for the post of microcomputer in power supply station, responsible for power distribution, cashier, archives, customer service and so on. During my tenure, there was no mistake in the electricity bill, and there was no mistake or omission in the cash cashier's account. Taking "being honest and working diligently" as the creed, we are strict with ourselves, respect leaders and unite with comrades, which has been affirmed by leaders and colleagues.

I don't have a glorious past, I just want to grasp the present and the future. To participate in the competition of "xxx" customer service today is mainly based on the following considerations:

On the one hand, I think that to be a "xxx" customer waiter, you must have a hard-working and obscure professionalism.

Growing up in the countryside, I deeply understand the truth that "the edge of the sword comes from sharpening, and the fragrance of plum blossoms comes from bitter cold". I love my job, my work is down-to-earth, careful and meticulous. No matter what I do, I never talk about the price, and I don't complain about others. I love my job and try my best to do it.

Second, there is an innovative consciousness of being open-minded and eager to learn, pioneering and enterprising.

Usually like reading books and newspapers, modest and eager to learn, not ashamed to ask questions. I also learned some knowledge about "95598" and excellent service from other units. In the future work, I will take its essence and discard its dross for my use. In addition, I can skillfully use the computer for online operation, word processing and daily maintenance. I am energetic, energetic, enthusiastic and motivated, with high morale.

Third, I also do customer service in the power supply station, which is the so-called advantage.

During the work period, handle new clothes, expansion, suspension and other businesses for customers. Active, polite, patient and enthusiastic when receiving customers, natural and dignified in appearance, elegant in manners, polite and full of energy. Never had a conflict with customers, making customers happy and satisfied.

In addition, my voice is clear, my language is friendly and my tone is sincere, which laid a good foundation during my work in the power supply station. I believe I can do the customer service work of xxx. If I can compete successfully, I will live up to expectations, live up to my mission, and strive for a position and promote it with my position.

First, strengthen study and improve quality.

On the one hand, strengthen the study of political theory knowledge, and constantly improve their political theory cultivation and ability to distinguish right from wrong. On the other hand, it is to strengthen the study of business knowledge and high-tech knowledge, keep up with the pace of the times, constantly enrich and improve, and make yourself more competent.

Second, work hard and forge ahead.

We not only carry forward the fine style and tradition of the past, but also work hard, pay attention to exploring experience and methods in work practice, and work together with you to shape Lingyuan 95598 customer service into a brand service.

Undoubtedly, in front of leaders and colleagues, I am still a relatively unfamiliar student or recruit; I dare not expect anything, just want everyone to know me, understand me, help me, or like me and support me. Because of this, I am more aware of my own gap, prompting me to work harder, do my duty, study hard, work hard, and repay the leaders and comrades with my meager strength.

Speech by Customer Service Department 5 Leaders:

Hello everyone!

My name is XXX, and I'm 23 years old. He was assigned to the Lanbaowan project in August of XX, and now he is the assistant lobby manager of the Lanbaowan project. Today, I am honored to stand in this place and compete for the post of customer service director in the spirit of training myself and serving the owners. Competition can show itself, competition can find the gap and competition can promote learning. Through this competition, no matter what the result is, I will get great help.

The assistant lobby manager went to the customer service director, with a changed name but the same responsibilities. Everyone should have a heart to serve the owners!

The following are the advantages of my competition for customer service director:

First of all, they have strong enterprising spirit and self-motivation. During my work, I like to listen, be good at discovering and be brave in change. Learn from others' strengths, supplement your own shortcomings and strive to improve yourself! When I first came to this project, everything was unknown to me. I think about something every day, but I think nothing. Because I am afraid that I can't handle it well, I am afraid of hearing bad comments from others. Seeing the way other colleagues handle things, I think I should do the same. Maybe I can do better! With this belief, I will ask old employees what problems they encounter and how to deal with them every day at work, follow them to deal with problems, find out their ways to deal with things, and try not to lag behind others. At the beginning, the project was full of mobile people, and whenever there was a shortage of people, we made up for it. We have contact with the assistant manager of each lobby, and they all have their own handling methods. With more contact, you will find many ways to learn better! I can't say it's the best now, but it's definitely not bad!

Second, strong working ability. In daily work, pay attention to strengthen personal cultivation, do practical things, be honest with others, and be anxious for the owners. After more than half a year's study and improvement, we have made great progress in dealing with the problems of owners' homes, from ignorance at the beginning to ease now. In Nanhu Lake, the sixth floor of Building 2 in Lanbaowan, the balcony of the home computer room leaked, causing the living room wall to fall off. The owner's complaint has not been handled for many times. The reason is that they have already checked in, but they are not handled in the project, and the owners can handle it themselves. For this reason, the owner complained many times in the lobby, adhering to the idea of anxious owners. I comforted the owner and then went to the customer service center to discuss the matter with the supervisor. After consultation, the supervisor called Gong Li on this project to let the workers know the situation at home. Finally, the balcony of the computer room in the owner's home was leveled again. During the construction period, I communicated with the owner many times, and a long-delayed thing was handled like this. For this reason, the owner paid 12 of the property fee in XX, and every time he saw the people on the property, he was very happy!

Third, lively personality and good interpersonal relationship. Communicate and talk with the owner during his tenure. Take the business of the owner's family as your own business, consider and deal with the problem from their perspective.

If I successfully compete for the position of customer service director, my working idea is:

First, try harder to fill in the customer service center form.

Second, organize customer files to ensure that the files are true and accurate.

Three, do a good job of daily maintenance and reception, according to the provisions of the work instruction management.

Fourth, receive and serve the owners with a caring attitude.

With competition, there will be pressure. With pressure, there will be motivation. With motivation, we can make better progress and improve ourselves. Don't pursue perfection in everything, but have a clear conscience! No matter what the result is this time, I will work hard with the belief of serving the owners.

My speech is over, thank you leaders!

Customer service speech 6 Dear leaders and colleagues,

Hello everyone!

First of all, I would like to thank the leaders for their recognition and giving me the opportunity to participate in the fair competition for the position of customer service supervisor with you. I really feel very honored about this! Therefore, in this competition, I will also give full play to my efforts to show you that I am a person of xxx company full of enthusiasm and struggle spirit!

At present, I have been in charge of xx position in customer service department for X years. I believe that most people in the department know me and have a certain understanding of my situation.

As a member of the customer service department of xxx company, I have been facing the work with a positive attitude and thought since I joined the company. Through years of study and consultation with Director xx, I have fully mastered the job requirements and responsibilities of customer service, and actively exercised myself and communicated with colleagues at work, which not only enabled me to master more work skills, but also integrated into this team and contributed to the development of the team.

In my past work, I often served as the assistant of xx supervisor, and learned a lot of thoughts and responsibilities of customer service supervisor in my work and consultation, and also had a comprehensive understanding of this position.

Today, the leaders have prepared such a platform for us to compete fairly for the position of customer service supervisor. I deeply feel the expectations of the company leaders! Competition is the driving force of development, and it is also the source of encouraging people to move forward! Especially the customer service industry!

As customer service, we are not only an ordinary staff member, but also a person who serves the company externally and represents the service and performance of xxx company in the eyes of customers! It can be said that the quality of our work is the quality that xxx company leaves an impression on people's hearts! If you are customer service, be strict with yourself and manage your work and behavior! Then as a customer service supervisor, you should ask yourself ten times or a hundred times! Only in this way can we lead our team by example and drive the company's reputation!

Now we are in an era of explosive development of information, and the rapid development of information has brought too many choices to customers. Our job is to compete and show the elegance of xxx company in such a pluralistic era! This is our responsibility!

As a customer service staff of xxx company, I have been working hard for this goal. But now, I hope I can take the post of guidance and lead everyone to work together for this!

Archimedes can "give me a fulcrum, and I can pry up the whole earth!" And I just need one chance now, and I can show you a better customer service department! I hope everyone will support me and vote for me!

Thank you!

Speech by customer service department 7 Dear company leaders and colleagues,

Hello everyone!

First of all, let me introduce myself to you. My name is xx, Han nationality, and I am 33 years old. I have a bachelor's degree and am currently the deputy director of Longmen Branch. Time flies, in a blink of an eye, it has been three years since I last participated in the competition. Three years ago, I entered the management position of the company's rural branch through competition. Today, I stand here again, competing for a new position: corporate customer service monitor.

Wanshan Road Business Hall is the only third-class business hall of Nanzhang Telecom Branch, and it is the signboard of our company, which receives a lot of business and user traffic every day. Only in line with the concept of "customer first, dedicated service", with development as the main line and service as the duty, can we give full play to the advantages of the business hall and serve users well. I think I have the following advantages in competing for the position of director of business customer service center:

One. Rich experience in grass-roots management

Since I entered the telecom company, I have been working in the front line, from mountainous areas to hills, from towns to counties, so I know what front-line salespeople need and what front-line users think. For sales staff, we should strictly follow the company's regulations to ask them. Business hall furnishings, terms of service, work attitude, dress, data entry, fund collection, etc. Everything should be done carefully. For users, we should patiently introduce various businesses and recommend appropriate business types to them. People who can handle e9 can never handle E8. Those who can handle converged business will never handle a single product.

Two. Familiar with business processes

Familiar with the business process of boss system, able to handle business in person. Be familiar with all policies of the main business, and be able to publicize them to users timely and accurately. I can manage the collection, auditing and data entry myself.

Three. Strong language communication skills and writing skills.

Because I have worked at the grassroots level for a long time, I have been facing different types of customers for many years. After long-term exercise, I can take my time when I find fault with various customers. I am a member of Nanzhang Writers Association, and I can also report various typical cases and advanced deeds in my spare time.

These are my personal advantages in participating in this competition. If I succeed in today's competition, I will, as always, work hard in my new job; If I don't succeed, I will find out my own shortcomings, strengthen my study and look forward to my next success.

Thank you!

Speech by Customer Service Department 8 Leaders and colleagues:

Hello everyone!

My name is XXX. Today, I am the monitor of the customer service center. First of all, let me briefly introduce myself. My name is XXX. I have been in the company for 20XX years, starting as a customer service representative. On the platform that the central leadership provides employees with promotion, I seized the opportunity and made my own efforts to become the current squad leader from the team leader. But it is inseparable from the help and support of leaders and colleagues. So I worked harder and finally led my team to win the second prize of the Cultural Festival. Winning this group award makes me happier than winning the individual award, which is the result of our collective efforts.

First of all, let me talk about my understanding of the work of the monitor in the past year. To be a qualified monitor, I use five phrases to sum it up. The first is understanding. It is necessary to correctly understand the leadership intention and the instructions and objectives issued by the company. The second is communication, which is to pass on what I have learned to my customer service representative, and then feed back the problems encountered in my work to my leader, upload and distribute them well, and build a good relationship. The third is to implement and strictly implement the central system to ensure the completion of various operational indicators. The fourth is innovation. Only by constantly thinking about innovation can we make progress in our work and improve our business service level. Finally, the squad leader should use his charm to unite this group and give full play to his greatest potential, so as to achieve it.

Secondly, I want to talk about my understanding of managers. In a team, a monitor has many roles, and at the same time, there are many changes with her. When the passenger flow suddenly increases, she needs to allocate the number of seats in time to ensure the normal completion of the indicators. At this time, she is the decision maker. When customer service representatives have ideas and opinions, they should feed back these suggestions to the leaders in time, so that the leaders can better grasp the ideological trends of employees. At this time, she is a good assistant to the liaison officer. She is a good assistant when users and customer service staff need help. In short, as decision makers, managers and executors, we should shape our own personality charm.

If I can continue to be the monitor, I intend to focus on four points. First of all, I put team building first. Because our customer service center department has made adjustments, the scheduled personnel will be assigned to the team to continue the front desk work, so how to make these customer service representatives adapt to the front desk work as soon as possible is very important. My goal is to improve the atmosphere internally and enhance the image externally. Secondly, operational indicators, my goal is to constantly innovate and strictly adhere to indicators, and the third is service. I will improve our service level through listening training and team activities. The duty of service value Zhou Sheng is to supervise the service quality of this class, so that the survival of the fittest will emerge, which will also play a positive competitive role in improving the service quality of the class. Of course, if the service level is improved under the supervision of Zhou Sheng, Zhou Sheng will be rewarded accordingly. Finally, the part of learning and growth. With a solid business foundation, we can better serve users, so we should be proactive and steady in basic knowledge.