How to do a good job in property management services?

First, the housekeeper-style property management system

Ensure the real-time online service of owners, property centers and service centers. Star service, considerate, provides all owners with 24-hour all-round multi-project hotel-style services, and can provide various special services according to the needs of each customer.

1. Property management mode with housekeeper as the main body. Each owner has one housekeeper, and one housekeeper can accommodate 5- 10 owners.

2. A professional service team with a package service mode, including gardeners, engineers, Chinese and Western chefs, musicians, cleaners, masseurs and other professionals, provides daily cleaning and sanitation services, gardening maintenance services, catering services, and organizes holiday parties, birthday parties, friends' parties, guest banquets, family banquets, etc. According to the master's needs.

3. Intelligent network management mode, where the housekeeper or the owner orders the service package with a card to realize the real-time one-card payment service function of property services.

Second, "domestic management mode is the development trend of high-grade property management"

Some high-grade residential buildings in Beijing and other places have implemented housekeeping management, which will become the development trend of property management in high-grade villa residential areas in the future. In addition to Xiangjiang Garden, Du Ming Garden and other traditional luxury houses in rich areas, Beijing also provides similar services, including Star River Bay, Wilshire Avenue, which are the high-end apartments that the industry is most concerned about this summer, and No.81Courtyard in Xiangshan, which is about to open. Longxi Jing Shun Villa Project also plans to introduce "British Butler" service. Property services in luxury houses are not limited to material enjoyment, but more extended to humanized service management.

Real "English butlers" are well dressed, modest and dignified. They are employed by hereditary nobles and billionaires. They manage a huge family service team, including tutors, chefs, bodyguards, gardeners, tailors, nannies and servants. They not only arrange the daily affairs of the whole family, but also are the private secretaries and cronies of the host. They have high quality and rich knowledge of life.

In China, it can be said that there are basically no such professional private British butlers at present, not only because the salary of hiring such butlers is very expensive, but also because of the lifestyle of modern people.

Experts told reporters that in Beijing, the concept of "butler service" began to be practiced in villa areas more than ten years ago. Today, the "housekeeping service" in villa areas, ranging from calling a car and walking the dog to taking care of children, can be handled by customer service staff. There are 3, 5 and 10 customer service teams in the villa area, providing "one-to-many households" 24-hour service. At present, there are many villas around Wenyu River, and many communities with more than 50% foreign guests will provide corresponding "housekeeping services".

Butler service is different from the popular butler service in Europe and America. If the butler service is one-on-one home service for customers, then the butler service is borrowed from the butler service. In addition to public services, it also provides one-to-many services specially designated by families, some of which are similar to the "golden key" service of hotels.

"Butler service" generally does not charge extra, and it is paid together with the property fee. According to the reporter's understanding, the property fees of some projects are US$ 0.5 per square meter1month, while the property fees of many villas are above 8 yuan per square meter/month, so they are fully capable of bearing the cost of "butler service", so no extra fees will be charged.

Regarding the interview requirements of specific programs, the following information is provided for your reference:

It means that it will provide all users with five-star services like private housekeepers in terms of content and means. This is another national initiative of OA after the first database in China that seamlessly switches and supports Chinese, English, Japanese, Korean, traditional, horizontal menu structure and full template structure. OA software is not a turnkey project, and its follow-up service may be more important than the product itself. It can even be said that the product is a part of the service. The introduction of "housekeeper-style" service is to reduce the maintenance cost of OA for users, ensure the continuous stability and upgrade of OA, and realize the continuous deepening of application.

"Butler-style" service includes four contents, namely "Five Hearts" service spirit, eight service promises, six service contents and a three-level service system.

Among them, the "five hearts" service spirit includes concentration, patience, carefulness, intimacy and reassurance.

The eight performance pledges include:

Provide service request response within 1. 1 hour.

Provide solutions to simple problems within 2.8 hours.

Provide solutions to complex problems within 3.24 hours.

4. Lifelong free maintenance and upgrade and lifetime free technical support.

5. Lifelong free assistance in reinstalling OA system and data recovery.

6. Lifelong free guidance on data backup and secondary development.

7. Lifelong free guidance involves the software, hardware and computer network technology of this OA.

8. On the first Saturday and Sunday of every month, I will be trained and studied by the system administrator.

These six services include:

1, customized service: customizing the office automation system according to customers' industry characteristics, office processes and individual needs.

2. Upgrade service: continuous upgrade keeps the customer's system in the most advanced state.

3. Secondary development service: help customers to carry out secondary development or even multiple development, and provide users with development interfaces and technical support.

4. Consulting services: including system planning, new system integration, existing system adjustment, etc.

5. Tracking service: keep the system running stably, explore the system functions and how to use the system better.

6. Higher-level cooperation: centering on Huatian data platform, providing customers with in-depth and all-round information services and becoming a strategic partner that customers can trust.

Three-level service system:

Level 1: telephone, email, MSN and QQ support. Through telephone, email, MSN, QQ and other communication tools to achieve remote instant communication, in the first time to answer and solve various technical problems encountered by customers in the use of OA.

Level 2: Remote access software support. With the customer's permission, the remote login software is directly connected to the user's OA system, and online maintenance is carried out in the form of "remote surgery", which realizes more timely, more convenient and lower cost remote service than on-site service.

Level 3: On-site support. According to the specific needs of customers, arrange technical engineers to provide on-site service, and carry out system installation, debugging, training, setup and solution face to face.

According to the introduction of ten thousand people, the reason why the "housekeeper-style" service is officially announced is to promote OA software to enter the "service era" as soon as possible and improve the competitiveness of products by improving service capabilities. At the same time, I also hope that users and industry professionals can supervise its implementation and urge it to fully implement this service and serve users effectively.