Summary of personal operation work

Summary is a kind of written material that reviews, analyzes and evaluates a certain period, a certain project or a certain work after it has come to an end or been completely completed, so as to learn lessons and some regular knowledge. It can make us more efficient. Let's write a summary carefully together. How to write a summary is correct? The following is a summary of my personal work in operation carefully, hoping to help everyone.

Operation 1 Personal Work Summary I took production leave in the first half of 20xx and resumed work in July. Over the past six months, under the correct leadership of the company, I have worked hard, diligently and dutifully in accordance with the company's work spirit and work deployment, and made contributions to the company's development. Personal work in 20xx years is summarized as follows:

First, study hard and improve your own quality.

20xx is a year of great changes in the company's development. The company's operation management mode, operation system, various systems and work processes have been gradually improved, and employees have changed their concepts and enhanced their enthusiasm for learning. In order to integrate into the company team faster and better, and pave the way for future work, I stepped up my time to study, studied hard, and became familiar with the company's various rules and regulations and workflow; Understand the corporate culture construction of the company, so as to improve their own quality. In practical work, I focus on work objectives and tasks, take the company's various rules and regulations as the criterion, strictly demand myself, and strive to complete various tasks faster and better.

Second, strive to complete the project tasks.

According to the progress of the sales time node of Jinye City Beauty Neighborhood Project, I participated in three symposiums of project demonstration area, sales center and model house and formed meeting minutes. Participate in the design communication meeting and scheme design review meeting of the design department, cooperate with the sales agent to form suggestions on the packaging scheme of the scenic passage in the project demonstration area, the packaging scheme of the project demonstration area, the hardcover room, the layout scheme of the pilot system in the demonstration area, and the making of the size base of the project model, and report these suggestions to the headquarters. I improved the first draft of sales questions, sales forms and bill of materials at the sales site. Participate in the management of sales agents, make preparations for weekly sales meetings, and form 2 1 meeting minutes; Prepare monthly marketing report before the meeting and form 5 minutes of the meeting; Check the work plan and completion of sales agents one by one, and give feedback in time if there are any problems to avoid the disconnection of marketing work.

I attended the tea garden project market consultant procurement review meeting and was responsible for the bid opening of the review meeting; Participate in the symposium on product positioning scheme of tea garden project and form the minutes of the symposium; Cooperate with the head office to inspect the plot situation of Cuntan project of the Municipal Bureau, and collect the plot pictures, market data and project information of the project feasibility study report. At the same time, I actively assisted the company to do a good job in system construction, adjusted and revised the sales site management system, sales penalty management regulations, publicity and promotional items management system and other related systems, and made the company's various management systems more sound and perfect according to the company's submission and system approval process.

Third, strengthen management and do a good job in the daily work of departments.

In the daily work of the department, attend the weekly departmental work meeting and complete it for 24 minutes. Complete the monthly work summary plan and quarterly work summary report in 9 copies. Draw up the monthly application plan for departmental office supplies and submit it to the General Department, and keep a daily diary. Strengthen management in the work, ensure that any work is planned and targeted, check the problems involved in the department one by one according to the requirements of comprehensive audit work, complete self-inspection and rectification instructions, write a summary of comprehensive audit work and report it to the company.

Fourth, study hard and actively write various manuscripts.

In order to understand the new real estate policies of the country and this city, grasp the present situation of this city's real estate, and analyze the future development trend, I insist on regularly studying the high-end real estate and hardcover real estate in this city, and writing the investigation report in time; After visiting the 20xx autumn real estate fair, write a brief report on the real estate fair; For your reference. I actively participated in the company's outward bound training and more than ten trainings on gardening, landscape, computer operation, practical writing, door and window selection, work system, submission process, etc., to improve my work skills. He also gave a lecture on the on-site packaging of project sales at the company's training meeting, and contributed two articles to the company's publicity column, namely "20xx Real Estate Autumn Fair Briefing" and "Tea Garden Project Market Consultant Procurement Review Meeting Briefing".

Problems with verbs (abbreviation of verb)

In the second half of 20xx, I worked hard. Although I have completed all the work according to the work plan and made some achievements, there are still some shortcomings, mainly the continuity of the work plan is not implemented enough, and the professional level of real estate marketing needs to be improved. These shortcomings need to be improved and perfected in the future work.

Intransitive verb 20xx work plan

In the year of 20xx, I will have a clear understanding of my work orientation and goals, clear working ideas and concepts, stimulate my work spirit, invigorate my work enthusiasm, and promote faster and more efficient work. It is necessary to strengthen the training and study of marketing professional knowledge, marketing management and customer management, learn the working modes and standards of industry benchmark enterprises, establish various working templates and databases and apply them to practical work, effectively improve the level of real estate sales planning, manage sales organizations well, improve the efficiency and quality of daily work of departments, and strive to achieve better results than in 20xx years.

20xx years have passed. Facing the new 20xx year, under the correct leadership of the company, with the support and cooperation of my colleagues, I will work harder, complete the tasks assigned by the company with good quality and quantity, and strive to make my due efforts and contributions to the rapid development of the company.

It's so fast to summarize the work of two people, and the three-month customer service internship period has passed in a blink of an eye. Looking back on the past three months, I came to work in an e-commerce customer service company. I have made a lot of growth and progress, and there are also many places that need to be strengthened. In order to sort out the work during the internship and better meet the next stage of work, I made the following internship summary.

First, the cultivation of professional knowledge.

As a customer service, of course, you must have a good understanding and familiarity with your company's products in order to do this position well. So in the first month of internship, I was already familiar with the products and participated in the professional training of customer service. During the training, I not only learned the basic operation of our company's e-commerce background, but also improved my professional knowledge of customer service positions. Besides, I have done a lot of work and preparation in my spare time. When I have nothing to do, I like to learn all kinds of professional skills about customer service and expand my knowledge of e-commerce operation in the company.

Second, the cultivation of service consciousness.

As a customer service, you should not only have excellent professional knowledge, but also have a good sense of service. There are many customers. In fact, while they are looking at the products, they are also looking at the service and attitude of our customer service staff. If our products are very good, customers will ask questions, but they will be ignored by our customer service staff and have a bad attitude, so it is very likely that they will not place an order. There may even be a series of problems such as complaints. Therefore, the service attitude of customer service staff is actually very important. During my internship, I paid close attention to this problem. I have always been patient and considerate, no matter whether I face customers with many problems or very troublesome customers.

Three. Areas to be strengthened

In my past internship, I felt that I didn't do well enough in dealing with my colleagues. Because in the past few days, I have had conflicts with many colleagues and I am not very satisfied with my colleagues. Therefore, I reflected on myself and felt that many problems were caused by myself. Therefore, in the future work days, I must correct my temperament, try my best to understand and tolerate my colleagues, get along with my colleagues in a friendly way, and strengthen communication and contact with my colleagues.

The internship period has passed. Facing my future career development, I have a clear direction and am ready to work in the company for a long time. I believe I can get better and better and work harder.

Summary of the work of operating three people Under the decision and leadership of the company's leaders, the operation management department has been working actively since its establishment in June of xx, vigorously promoting the establishment and implementation of various management systems of the company, and constantly improving various operation processes and systems of the company. At the same time, it has increased business guidance for various projects and actively helped the projects to coordinate and deal with various long-standing unresolved problems. Reviewing the operation and management work in the past 20xx years, the summary is as follows:

First, the preparation of the manual.

Since the establishment of the Operation Management Department, the first thing to do is to establish a work manual for each position, clarify the work standards and processes of each position, and standardize and rationalize the work processes and responsibilities of each department. After two months' efforts in June and July, the work manuals for each post were issued one after another: customer service manual, cleaning management manual, greening management manual, public order maintenance manual, fire management manual, engineering maintenance manual, handover manual, decoration management manual and quality management manual. The establishment of each workbook provides a basis for the standardized operation of each department and also provides strong support for the evaluation of the project.

With the implementation of various systems, in order to make the company's assessment mechanism more perfect, the operation management department successively formulated performance assessment management methods suitable for Kangju property in June+10, 5438. In 20xx, the property management company will fully implement performance appraisal, constantly improve the project operation and management capabilities, and ensure the normal and effective development and implementation of the company's work.

Second, strengthen implementation.

In the process of implementing various systems in the early stage of the company, some personnel of the company and the project have great resistance to the various systems issued. In order to ensure the effective implementation and execution of the company's various systems, the operation management department integrates the company's resources, goes deep into the project, and holds special meetings of various departments to unify thoughts and raise awareness.

Third, training management.

After the company's work manual is issued, in order to make the staff of each property service center familiar with its contents and understand the work processes and standards of each post, the operation management department will set August as the key training month every year, and train the staff of each service center in service etiquette, job responsibilities, operating procedures and operating standards from 6: 00 to 7: 30 every afternoon. Training positions include all positions in the service center: service center manager, customer service, toll collector, maintenance worker, cleaner, etc.

Subsequently, at the beginning of September, the operation management department combined with the training content of the work manual to give a question, and conducted an examination for all the staff in the form of examination paper, written test for customer service and maintenance positions, and oral test for cleaning staff and public security administrators. After examination, the qualified rate reached 83%, which laid a good foundation for improving the project management level.

Fourth, quality management.

While doing a good job in project training management, the operation management department did not relax the quality management of the project, but checked the basic services of each project while training. Through inspection, various problems in project management are found, and the inspection results run through the whole training process. Check the service quality of each project two or three times a month, and soon master the outstanding problems of each project. In order to improve the current situation of project management as soon as possible, the operation management department goes deep into each project, guides each project manager and tries every means to improve the service level of the project. While carrying out the service quality inspection of the project twice a month, the operation management department vigorously promotes the company's "three-level night inspection system" and insists on conducting a night inspection of each project once a month. Since June, the Operation Management Department * * * has found 209 unqualified items, and 8 cases were found sleeping at work during the night inspection, which was punished in strict accordance with the company's quality management regulations.

At present, the service centers of the company have fully realized the importance of quality inspection, and operated according to the standards and processes of the work manual, so as to continuously improve the management level of their respective projects. After several months of operation, the company's various systems are being gradually implemented, and the management status of various projects has also been greatly improved on the original basis. The operation management department will continue to fully implement the company's systems and norms, and strengthen supervision and assessment during the service implementation, with full tracking and comprehensive control.

Verb (abbreviation of verb) complaint handling

In 20xx, the operation management department received a complaint from the service center 17 when handling the complaint from the project owner. According to the relevant national laws and regulations, combined with the actual situation of Changyuan County, from the perspective of project management, in order to safeguard the interests of the company and consider the psychological needs of the owners, the operation management department receives and solves them one by one, without evading or shirking. The operation management department carefully and patiently explained to the owner that after working with the owner again and again, some long-standing problems in the project were finally solved. For example, the owners of tsinghua campus and Longshouyuan refused to pay the property fee because of the late delivery. After explaining to the multi-family owners, the owners finally paid the property fee in full; There is also the owner's water meter of tsinghua campus Building No.9 1 unit, which generated a water fee of 3,000 yuan, and simply pushed the responsibility to the property management company. After the interview with the owner, the operation management department instructed the project manager to inquire about the archives of the property and the monthly meter reading in the water supply company, which proved that the water meter was completely normal before the renovation, and finally solved the problem of the owner. So as to help the service center solve some problems and safeguard the interests of the company.

Sixth, marketing cooperation.

In 20xx, the property management company cooperated with Changyuan and Fengqiu in opening and marketing activities for 6 times. The operation management department overcame the difficulties, integrated the staff of Longshouyuan and 20xx service center, rationally adjusted the job responsibilities, and ensured the marketing demand. Especially during the "Transformers Exhibition" held in 1 1 month this year and the "Rare Stone Root Carving Bonsai Flower Exhibition" held in1month, the operation management department and various service centers tried their best to meet the needs of marketing activities and ensure the smooth development of marketing activities.

In addition, at the opening ceremony of Fengqiu on June 29th and the product promotion meeting on September 7th, the property management company showed the image of Kangju Property to Fengqiu owners and customers with a good mental outlook, which was well received by Huaxing Liye and Fengqiu from all walks of life.

Seven, work reflection

In 20xx, the Operation Management Department has made great contributions to the development of Kangju, and has also made some achievements. However, there is still a big gap and many shortcomings between the operation management department and the company's requirements. The analysis is as follows:

1. The staff training in the service center is not in place, resulting in unclear job responsibilities and unclear operation procedures.

2. The supervision and inspection of service center employees' workflow is not in place, and employees are lazy.

3. Lack of on-site guidance for employees leads to improper working methods, detours and failure to achieve the target effect.

The improvement measures are as follows:

1. Strengthen the training of service center staff, further clarify the responsibilities of each post, clarify the operation process, and improve the business ability.

2. Strengthen the inspection of service centers.

3, increase the guidance of the service center, put an end to employees detours in the work, improve work efficiency.

20xx years have passed, and the Operation Management Department, while comprehensively summarizing, is also looking for better working methods and breakthroughs, constantly improving itself, and working confidently towards the goal of 20xx. In 20xx, the Operation Management Department closely focused on the development strategy of property companies, comprehensively and deeply implemented the transformation and upgrading of property services, constantly established and consolidated the brand of Kangju property, and strengthened the brand of Fu Mei real estate.

Personal work summary operation for 4 years flies, another year. 20xx is my first year in the league. I am honored to have spent 20xx years with Aiwan Hongfeng Group. I am very happy. I am very happy with the company of all my colleagues this year. This year, I grew up.

20xx is an unforgettable year for me. During this year, I went from the president's office to the newly established development and operation department, from a general to a soldier to a small team of five people with my sister Chun Mei. This year, I experienced the change of my job, ups and downs, loss, happiness, retreat and tenacity in my work! These experiences have made me gain something, and also made me more aware of myself, the shortcomings in my work, my immature work style and my silent determination. In 20xx, I will study hard, correct these shortcomings and grow into an excellent group employee.

With the help of leaders and colleagues of the Group in 20xx years, my work has made great progress in all aspects, and now I report as follows:

I. Main Work

(1) Plans of various departments. When I entered the development and operation department, my main staff, as the operation specialist, was responsible for collecting the weekly, monthly, quarterly and annual plans of various departments, comparing them vertically and horizontally, and tracking the implementation of the plans. As of 20xx65438+February 3 1, it is planned to collect 45 times a week, with 526 copies * * *; Monthly collection plan 1 1 time, *** 162 copies; Collect two semi-annual and annual plans and 28 semi-annual and annual plans.

(2) copywriting. On March 20th, 20xx, I came to the newly established development and operation department. Previously, I was responsible for sorting out some meeting minutes, updating the group memorabilia and news, publishing the information of the group's WeChat public platform, and collecting pension websites and pension information. After becoming a member of the development and operation department, I didn't abandon my previous job. On this basis, the Group Weibo will apply for "V", pay close attention to it at all times, collect information on national, provincial and municipal pension policies, and publish them in categories. In 20xx, 42 pieces of policy information were released throughout the year; News article 46; Memorabilia 30; Organize 24 websites related to old-age care; The WeChat public platform and Weibo of the group were handed over to Zhang Xiaoyun, the operation department, in August. In the first eight months, the Group's WeChat public platform published more than 480 messages, and Weibo published more than 600 messages. Organized and assisted in holding nearly 80 meetings in 20xx, and compiled relevant meeting minutes 10;

(3) other work. At the same time, I participated in the preparation of materials for Love Night Project, Metallurgical Hospital and Group OA, the collation of honorary materials of various units of the Group, the collation of crowdfunding related materials, and the collection and collation of rehabilitation hospital materials.

Second, harvest

Over the past year, I have been growing in my work, which is inseparable from the help of my superiors. When I first came into contact with informatization, I felt very simple. In my work, I found that there are many places that need to be seriously considered, such as how to collect more useful information, which is not only suitable for the nature of the group, but also brings new ideas to readers. Collecting policy information is the first thing to do at work. These seemingly simple little jobs taught me that in order to do better, I must consider everything. Based on this, the manager gave me a lot of work to do.

I still remember that the work of collecting weekly plans was initially scheduled to be submitted every Thursday afternoon, and a weekly summary meeting was held on Saturday. However, due to work reasons, many departments can't submit the plan on time, which leads to the delay in finishing the plan and comparing the plan vertically and horizontally. At that time, I had to work overtime until seven or eight every Friday. Once, I was very anxious at home, thinking about finishing my weekly plan early, getting off work on time, and asking all departments to submit their plans on time in advance, but in the end, one department delayed. Looking at the time getting late, my heart is very wronged, and my tears are gone. Why can't communication win others' understanding? Later, under the guidance of the leader, I slowly explored a more effective way of working, avoiding similar situations and improving work efficiency.

Whether in the president's office or in the development and operation department, we have more than one job. We have a lot of work and need to learn more. Often our department leaves at the latest. One day in June, we need to catch a very urgent PPT, revise it and do it again and again. By afternoon 1 1, we had been working continuously 15 hours, and we were exhausted. Sister knew Xiaoyun and I were far away and asked us to go back, but she left the group at 2 am and went to Beijing on business with manager Zhang at 7 am. There are many such things, and we are more and more United in this experience. If you don't grow up in such a team, you will drag your feet. So we have been studying, and we don't want to discredit this team, and we don't want everyone's efforts to be denied.

Three. 20xx work plan

It's 20xx years, how time flies. A good start needs the support of a plan. In 20xx, first of all, I will work harder in my own post to make the post of operation specialist more comfortable and brilliant. At the same time, we should improve our working ability and try to share our worries for the leaders! In addition, continuous learning, from office application knowledge to in-depth understanding of the pension industry. In the functional departments, I have the ability to write documents, but I lack my own level. The next step is to deepen.

In 20xx, the progress of the Group has become more and more solid. I will follow the footsteps of the group, keep growing, make due efforts for the group and my own tomorrow, and hand over a satisfactory answer sheet! In 20xx, please criticize and correct me, and help me grow hard! thank you

Summary of Personal Operation Work 5 I have been working in the operation department of the company for more than three months since I joined the company in xx, and now I report the work of the business assistant in the property operation department to the leader as follows:

First, perform job responsibilities

The property management department is a newly established department, and relevant business and business norms are also being drawn up. At this stage, I mainly assist the department to do the preliminary basic management work, mainly including:

1. Collect relevant business data.

2. Establish a contract management information system and input contract data.

3. Assist the department to carry out parking space marketing work and draw up parking space marketing work plan. Among them, the contract management information system has been completely established and put into use. After a period of trial, it has shown a good effect of standardized and convenient contract management, so that expired contracts can be handled in time. The first and third items are also being carried out in an orderly manner.

Second, the learning situation

In order to make up for your lack of social work experience just out of school, and to quickly integrate into Henderson's characteristic enterprise management culture, on the one hand, I observed my colleagues' words and deeds, and humbly asked my colleagues for advice when I met something I didn't understand, on the other hand, I participated in the training and study of assistant property managers organized by Shenzhen Vocational Skills Training Center. After more than one month's business study, I obtained the training certificate of assistant property manager, which can be well applied to my business work.

Three. Business assumptions and recommendations

Because property management is a relatively new topic in the industry, there is no mature business model for reference in the industry at this stage. I think X Company should start from the following aspects to build a characteristic business platform of Henderson Company, based on its own actual situation:

1, develop housing agency business.

Housing intermediary business has broad market prospects. Company X has its unique advantages in customer resources, information resources and property resources, but it also faces the pressure of fierce market competition, tight human resources and limited cost investment. Based on a comprehensive analysis of the advantages and disadvantages of the company, I personally think there are two ways to carry out this business:

1) Management buildings with prosperous second-hand market and frequent lease replacement can be operated by listing, such as Baoan Square, Lotus Village and Haitian Garden. Among them, Bao 'an Plaza can build a business display platform in the business center (which can be used in conjunction with Zheng Song Ticket Center), and transfer some functions of the service center of the management office to the business center, which not only saves manpower, but also facilitates the collection of front-line business information, and can also supervise and guide relevant personnel to carry out business. Lotus Village and Haitian Garden can be piloted by listing in the management office and appointing personnel to work part-time, and relevant guidance cards and business introduction cards can be set up in the park.

2) If it is difficult for the management office to build a business platform, the property management department can establish a unified business platform, and the property management contacts of each management office can provide relevant business information to the business platform of the business department, and the property management department can cooperate with professional intermediary companies to promote business through the built business platform. For example, professional companies provide customer resources and business departments provide business information for simple business cooperation, which can avoid excessive cost investment of Henderson. Henderson's business income is also extremely limited, but it can increase the business income of the management office. For example, the vacant properties in Baoan Square are all revitalized, which can increase the income of management fees and central air conditioning fees.

2. Develop commercial property planning and operation business.

The rise of commercial real estate is the inevitable product of urban economic prosperity, such as commercial pedestrian streets, shopping malls, shopping centers, commercial squares, large clubs and so on. The main feature of this kind of commercial property management is that it not only attaches importance to the early planning and investment attraction of commercial projects, but also attaches great importance to the sustainable development and operation management of commercial value in the later period. The traditional property management mode is bound by daily management such as cleaning, greening, maintenance and public security, which is far from meeting the requirements of the pre-planning and post-operation management of such commercial properties. Even the property companies that have developed in China for more than 20 years, few property companies can win this kind of business. At present, the bottlenecks of property management companies to carry out this business are: lack of high-level operating talents, high cost of introducing high-end talents, relatively closed commercial property market and insufficient experience accumulation. But on the other hand, the market gap also means market opportunities. If the property management company provides project planning services for developers in the early stage of commercial property development, it can not only show its own strength, but also participate in the operation and management of the project in the later stage to win market opportunities.

3, the establishment of property materials (tools, parts and equipment) distribution center.

Property materials (tools, parts, equipment) are as small as a screw and as large as a machine. Can be divided into the following categories: fire facilities/supplies, cleaning supplies,/parking safety equipment, signs, work clothes/shoes and hats/gloves/masks, office supplies/culture and education, walkie-talkies/electrical appliances, decorative materials, doorbells, visual doorbells/burglar alarms, etc. Whether it is a newly established property management company or a property management company that consumes a lot of property supplies every day, it is self-evident that it takes a lot of manpower, material resources and precious time to prepare all these supplies at least in several professional markets. Therefore, if there is such a distribution center, it can distribute the above-mentioned supplies centrally according to the requirements of customers, and provide them with a series of services such as property supplies distribution, installation and use guidance, which will be very popular. Property companies with professional backgrounds have the following advantages in establishing property supplies distribution centers:

1) Brand and professional advantages of property management companies.

2) Understand the needs of customers.

3) Have certain customer resources, such as the business contacts established by the marketing department with developers and peers.

4) Besides supplies, it can also provide technical guidance, consultation and other supporting services.

Fourth, personal outlook.

Through more than three months' work practice, I have mastered certain business skills and can make good use of them in my work. In order to do my job more attentively and practically, I hope the company leaders can give me a chance to become a regular employee, and I can hold up a sky!

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