How to manage commercial property well

Lead: How to manage commercial property? The team only needs to dismantle the implementation standards of each item according to the strategy to ensure that the implementation is in place. Moreover, it is necessary to improve the management quality in an all-round way, strive to build the first brand of management, constantly enhance the core competitiveness, and enhance the commercial value of the property held by the Group.

How to manage commercial property 1, unified understanding.

The management of large teams is not wishful thinking. In every business, the composition of brand business is very complicated. There are well-known brand companies at home and abroad, as well as self-employed individuals with weak management strength. In our eyes, everyone is our partner. We should always instill such management awareness and service awareness in our usual management work, guide merchants to accept the management ideas of large teams in their usual operations, actively join our teams, unify their thinking and understanding, and consciously safeguard the overall interests of commercial subjects in the actual operation process.

Step 2 communicate with each other

When communicating with each other, it is very important to reflect the management ideas of large teams, such as business fairs, brand business exchange meetings, business analysis meetings and so on. Form a benign interaction and effective communication between merchants, merchants and property owners, operators and suppliers, create a harmonious business atmosphere for everyone, and thus enhance the team competitiveness and management level of the whole business body.

3. Participate in management

The so-called participation in management means that the brand merchants in the business entity should participate in daily management to varying degrees. In the ordinary operation and management, many operators avoid this form of operation and management, and always draw a clear line between management and being managed, service and being served intentionally or unintentionally. I think the participation of brand merchants in management will lead to the passivity of work. In fact, I personally think that this is a lack of confidence in their own management. As a member of our big team, brand merchants get much more information every day than we do, and are very familiar with the sensitivity of the market and the operation of the whole business. If we can listen to their business suggestions and accept their supervision, it will also play a vital role in our overall operation. Establishing a perfect participation mechanism and system and raising their awareness of being masters of their own affairs will also play a positive role in improving management level and building a large team.

4. Management training

Training is an indispensable part in team building. Through training, we can unify our understanding, * * * build the unique value system of the enterprise and spread the culture and ideas of the enterprise. Similarly, in the management of big team thinking, it is also essential to provide business training and moderate business intervention for brand merchants. Through various trainings, brand merchants can feel that operating here can not only improve their operating income, but also improve themselves in business management, brand management and other aspects.

How to manage commercial property +0, management objectives

Commercial property (building) has the characteristics of large space, many facilities, many businesses and large passenger flow. Property management and service are difficult and heavy. General residential property management mainly manages residents' living places and serves the residents. As a business place, commercial property management institutions are faced with three service objects: owners, tenants and customers. Among them, tenants and customers are not long-term stable, but mobile, constantly changing, with different sources and complex composition. Therefore, the quality of property management services directly affects the goodwill of commercial properties.

2. Management measures

Due to the different clients and market demand, compared with residential property, commercial property has higher and stricter requirements for property management. In terms of management measures, the property management institutions of commercial properties (buildings) should strictly formulate a set of rules and regulations suitable for commercial property management, standardize the professional codes and work rules of various professional posts, and formulate work plans and service quality standards according to high standards, so as to keep commercial properties in a clean, civilized, safe and comfortable operating state.

3. Business image

Due to the different functions of different areas of commercial property, it is particularly important to set up obvious signs (such as entrances, exits, stairs, ramps, etc.) in appropriate locations. ) In order to guide personnel and vehicles correctly and maintain the orderly operation of the property. If the parking lot and pedestrian entrance are too crowded, it will seriously affect the shopping environment and the mood of customers. In addition, the signboards (billboards) of all business units (merchants) in the property should be properly managed to keep the appearance of the property clean and tidy.

4, environmental clean management

(1) Because the daily cleaning of commercial buildings takes a long time (business hours are long, and holidays are open as usual), the cleaning staff generally work in two shifts, that is, patrol and cleaning are separated, and the cleaning of hidden parts (such as facilities in fire exits) is arranged during the daytime patrol time, and the business area is mainly cleaned at night, including the ground, bathroom, glass, fire equipment and other public facilities.

② The cleaning of commercial buildings focuses on the lobby and the entrance to the gate. It should be noted that some dust will still be scattered on the ground after customers pass through the entrance and exit dust pads. If it rains, people should be organized to control the stains in the entrance of the lobby.

(3) The staffing of cleaning patrol of commercial buildings is mainly determined by the quality and grade of the property itself. The higher the building grade, the simpler the inspection content, and the fewer cleaning personnel need to be configured; In addition, the cleaning of commercial properties should also pay attention to the patrol cleaning of parking lots, tally areas and garbage storage points. For the convenience of customers, we should also pay attention to whether the number and location of garbage collection barrels are reasonable.

(4) Commercial property requires higher quality of cleaning staff, including being able to find problems in time and correctly handle various matters needing attention in the process of cleaning operation, so as to ensure the cleanliness of the property environment, and at the same time try to avoid the negative impact of cleaning operation on normal business activities in the property.

5. Safety management

① Combine the safety management in property management with the loss prevention requirements in commercial operation. Property management agencies should make clear the specific settings and job responsibilities of each security post in the security management department of their own units, take effective measures through effective division of labor, actively attach importance to business loss prevention while doing a good job in the security of property communities, and limit the loss of goods to a minimum.

② Combination of property safety management and property fire management. Fire safety is an important part of property safety. Every security officer in the property management organization of commercial property should be a part-time fire safety administrator at the same time, with corresponding fire knowledge and skills, and be able to find and deal with all kinds of fire hazards in time.

③ Combination of safety management and customer service. Due to the commercial characteristics of property, the property management of commercial property emphasizes the service of management. It is necessary to incorporate the daily work of security personnel into customer service, provide customers with all kinds of meticulous services, and protect the interests of owners, tenants and customers as much as possible.

(4) Emergency treatment of emergency accidents. The concept of safety management in modern property management is becoming more and more complex and strict, which is not only limited to the safety of property, but also includes the safety protection caused by crimes, accidents, natural disasters and dangerous objects.

6, facilities maintenance management

The high starting point and high-quality equipment and facilities of commercial property (building) need advanced modern management means and professional maintenance technology. Therefore, in terms of maintenance, there must be a professional team to strengthen the maintenance of various facilities and equipment of the property, such as air conditioning equipment and elevator facilities. Due to the frequent use of commercial properties (buildings), it is particularly important to carry out preventive maintenance and daily inspection of building floors and equipment.

7. Vehicle management

Commercial properties (buildings) are generally located in the local commercial downtown area, with limited land and various parking lots and parking spaces, so it is difficult to implement orderly traffic management. Reasonably plan all kinds of commercial property parking lots (above-ground and underground parking lots), strengthen their use management and improve their use efficiency. It is necessary not only to ensure good traffic order and parking order in the property management area, but also to protect the vehicles of owners, tenants and customers from damage and theft. We should also pay attention to the combination of vehicle management with environmental management, public security management, fire protection management and traffic management to facilitate customers' traffic and attract customers' consumption, while keeping the property environment and property area clean and tidy.