What is the relationship between Langfang Huaxia Pearl customer service and property management?

Customer service is one of the positions of the property.

Attachment: Responsibilities of Property Customer Service

1. Go through the formalities of customers' check-in, move-out and decoration (such as parking space, cable TV, house lease, residence certificate, etc.). ).

2. Be responsible for controlling the quality system documents and materials of the department, ensuring their effective use, and ensuring that the filling, preservation and use of quality records comply with relevant regulations.

3. Timely and accurate collection of customer property management fees, timely collection of all kinds of arrears. The charge account is clear, and the data is verified with the company's finance every month, and the customers who refuse to pay the property fee are classified and analyzed, and reported to the person in charge of the affairs department.

4. Be responsible for the management of customer files and keys, and do a good job of confidentiality to ensure that customer information will not be leaked.

5. Be responsible for the daily patrol and inspection of the jurisdiction, and communicate with relevant departments in time.

6. Responsible for the satisfaction survey within the jurisdiction.

7 responsible for posting notices within the jurisdiction, and dismantle them within a time limit.

8. Cooperate with the supervisor to do community cultural activities.

9. Keep good relationship with customers, understand customer needs and report to the supervisor.

10. Participate in relevant training of this project and departments.

1 1. Responsible for handling general complaints within the jurisdiction, recording and reporting to the supervisor.

12. Cooperate with other departments to complete other tasks assigned by the supervisor and project manager.