What is the customer service of the residential property company mainly responsible for?

The customer service of the property company is mainly responsible for receiving some customers or talking about business, but also answering the phone, handling the complaints and suggestions of the owners in the community, as well as the public facilities that need maintenance, promptly replying to the property management personnel and maintenance workers, so that they can handle them in time, and reporting to the director of the management office if they can't handle them.

Property management company is an enterprise-type economic entity with corresponding qualifications established in accordance with legal procedures and an independent enterprise legal person. It belongs to a service enterprise and has an equal subject relationship with the owners or users. Accept the entrustment of the owners, carry out professional management of the property in a specific area in accordance with the provisions of relevant laws and regulations or the provisions of the contract, and obtain corresponding remuneration.

The rights of property management companies in property management mainly include:

(1) According to the relevant laws and regulations, combined with the actual situation, formulate community management measures.

(2) Manage the residential area according to the property management contract and management measures.

(3) Collect management fees according to the property management contract and relevant regulations.

(4) have the right to stop violations of rules and regulations.

(5) Have the right to request the owners' committee to assist in management.

⑥ Have the right to hire franchise companies (such as cleaning companies and security companies) to undertake special management business.

⑦ Diversification can be implemented to supplement the management funds of the community with its income.

The obligations of property management companies in property management mainly include:

① Fulfill the property management contract and operate according to law.

② Accept the supervision of the owners' committee and all owners.

(3) major management measures should be submitted to the owners' committee for consideration and approved by the owners' committee.

(four) accept the supervision and guidance of the real estate administrative department, the relevant administrative departments and the people's government where the residential area is located.