If there is a problem with buying a house, how can consumers complain?

In the process of buying a house, it is inevitable that some developers will infringe on their rights and interests, such as the original plan has not been fulfilled, the quality of the house is not up to standard, and there are problems in property management. In this case, which departments should consumers complain to and how to complain? What should I pay attention to during the complaint process?

Complain to consumer associations at all levels.

According to the provisions of the Law on the Protection of Consumer Rights and Interests, property buyers, as consumers, can first mediate through civil negotiation if they find that developers do infringe on consumers' legitimate rights and interests in the process of buying houses. If mediation fails, he can complain to consumer associations at all levels.

At present, there are more and more infringed consumers who defend their rights in this way, and the speed is generally faster. Consumers should provide consumers with a written complaint material with their own autograph before complaining to consumers' associations at all levels, and provide relevant evidence that can support consumers' complaints as detailed as possible, such as invoices, purchase contracts, or some written agreements with developers at that time.

In the case that the developer does not accept mediation, in order to protect the legitimate rights and interests of consumers, the Consumers Association also has the right to disclose or apply for assistance from other administrative departments. In addition, it should be pointed out that the Consumers Association only exercises the right of mediation and has no coercive power. Consumer complaints, consumers association mediation, the two sides still have not reached an agreement, can be suspended according to laws and regulations.

Complain to the administrative department

According to the different complaints and specific circumstances, consumers can also choose to complain to the relevant administrative departments and housing authorities. For example, if it is a property problem, consumers can complain to the property management agency. It should be noted that the relevant administrative organs of the state only stipulate the mediation right of consumer law, but have no compulsory right. Therefore, consumers should be psychologically prepared for this. If mediation fails, they will continue to complain through other channels.

bring an action to the court

If consumers have sufficient evidence of the developer's infringement facts, general mediation can't solve the problem. It is suggested that consumers can ask professional lawyers to bring a lawsuit to the people's court on the developer's infringement facts. But this method is more complicated, and consumers need to pay time, energy and financial resources. Moreover, if the case is lost due to insufficient evidence and other reasons, the loss may be relatively large. Therefore, to use this method to safeguard rights, we need to carefully weigh the gains and losses of all aspects.

Complain to the news media

Complaining to the news media is a common way for consumers at present, which is relatively simple and easy to do. Complaining through the media can have a great impact on society. Now all media have special complaint hotlines, and reporters will be sent to the scene to interview the complaints received. The media only plays the role of public opinion supervision and has no coercive power.