Can I find the property responsible for the broken anti-theft door lock?

No, theoretically, this fee is your own.

These things are the owner's own business.

At home, the door and window frames and door handles are broken, the water valve and faucet are broken, the switch is broken, the power supply is short-circuited, the floating ball of the toilet box is not easy to use, and the indoor wall skin falls off. The maintenance or replacement of the owner's own parts in these households is the owner's own business, not the property company's. In the past, the ownership of the house was owned by the government or the property right unit, and these things were under the control of the government or the property right unit. Now the ownership of the house belongs to the owner, and things within the scope of ownership (excluding * * * parts and * * * facilities) should be managed by the owner himself. These things can also be entrusted to property management companies, but they do not belong to the scope of management services of property management companies, and belong to the scope of paid services. In addition, convening the owners' meeting, electing the owners' committee, hiring or dismissing the property company, signing the property entrustment service contract, and formulating the management regulations are also matters for all owners.

These things are for developers.

Problems that are not maintained during the warranty period and during the warranty period, such as cracks in the house, cold of the house, smoke from the flue, waterproofing of the wall or roof, waterproofing of the bathroom and kitchen, etc. , is the responsibility of the developer, has nothing to do with the property management company. As most of the property companies in newly-built residential areas belong to developers, many owners put all the problems that should be the responsibility of developers on the accounts of property companies, and think that property management services are not in place. In fact, after the developer sells the house to the owner, the property right of the house belongs to the owner and not to the developer. It is up to the owner to choose the property company to which the developer belongs or other property companies. In other words, neither the property company to which the developer belongs nor other property companies bear the responsibilities that should be borne by the developer.

These things are related to relevant departments.

Guide owners to convene owners' meetings, manage and supervise property management services, mediate property conflicts and disputes, investigate and deal with theft of owners' homes, and deal with illegal construction, illegal decoration of houses, occupation of green spaces and roads by owners. These things are the affairs of the government departments, street communities and public security departments in the jurisdiction, not the property companies. Some of these things are not directly related to property companies; Some property companies have the responsibility to cooperate and assist relevant departments; Some property companies have the responsibility to persuade, stop or report to the competent authorities.

These things are related to enterprises.

Water supply, power supply, gas supply, heating, telephone, network, cable TV and other issues. In the owner's home, it is solved by social public enterprises or operators, not by property management companies. "Property Management Regulations" clearly stipulates that "in the property management area, water supply, power supply, gas supply, heating, communication, cable TV and other units should charge the end users". At present, urban water supply and power supply enterprises still pay fees according to the general table, and property companies collect and remit them according to the household table. Some owners think that the utilities are collected by the property company, but in fact, the property company pays for the owners and the enterprises that supply water, power and heat. Therefore, on the one hand, property companies can't tie water, electricity and gas charges with property service charges; On the other hand, water supply, power supply and other enterprises have to pay a certain service fee to the property management company. At present, water supply and power supply enterprises not only occupy the human resources of property enterprises for free, but also bear the huge price difference between the mother table and the child table by property enterprises and owners, which increases the economic burden of property enterprises and owners.

These things are the business of the property management company.

What are the management services of property management companies? According to the "Property Management Regulations", property management is an activity in which the owners and property service enterprises repair, maintain and manage the houses, supporting facilities and related sites according to the property service contract, and maintain the environmental sanitation and related order in the property management area. That is, the realty service enterprise provides the owners with services with consistent quality and price according to the service items and service standards agreed in the realty service contract.

The property management service between the owner and the property management company is based on the property service contract. If the property service company fails to perform the property service contract and infringes on the rights and interests of the owners, the owners may require the property management company to make rectification within a time limit or bring a lawsuit to the court. For matters other than those stipulated in the property service contract that the owner asks to solve, the property company should actively communicate with relevant parties to try to solve the problem.

It is a disguised encroachment on the rights and interests of property companies and owners to require property companies to undertake work other than property service contracts. On the one hand, the property fee cannot be fully used for the property service expenditure within the scope of the property service contract, which is also an infringement on the legitimate rights and interests of the owners; On the other hand, it increases the cost of property service enterprises, and also affects the management and service of property service enterprises.