What does a property officer mean?

The property guest officer refers to the property customer service housekeeper who serves the community owners.

The job of the property customer service housekeeper is to serve the community owners, help them solve their difficulties and adjust their enthusiasm. In life, they should ask questions about cold and warmth, help the elderly and patients, and send them home. But before going to work, the staff should dress neatly, wash their hands frequently, speak kindly, be gentle and harmonious, be polite to the owners and create harmonious socialism.

Property managers need to be responsible for helping owners move in, as well as various preparations and follow-up services. The environmental sanitation and greening of the community are also the responsibility of the property. Where there is a problem, the property will be maintained by relevant personnel, and the greening will also be trimmed by professional people.

Job content of property customer service housekeeper

1. directly listen to the opinions, suggestions and complaints of the owner, coordinate the specific operation departments to carry out rectification, and ensure that any maintenance and complaints can be handled or fed back within 24 hours.

2. Collect and sort out customer information and needs, and convey them to relevant departments as work guidance and decision-making basis.

3. Be responsible for public facilities and cleaning in the area under its jurisdiction. , found that the problem in a timely manner to the front desk or relevant departments and cooperative units to put forward rectification opinions.

4. Be responsible for the regional public security management, and communicate with the owner for violations of the public security system in the park until rectification.

5. Assist the charge collection in the responsible area, and track the customer demand that affects the charge collection in this area.