Summary of community cleaning staff's work

Summary of Annual Work Summary of Annual Work The cleaning department of the property company, under the guidance and strong support of the company leaders, in accordance with the company's work requirements, adheres to the property service tenet of "your satisfaction is our eternal pursuit", the company management concept of "people-oriented, customer first, honesty first, quality first", and takes "improving the level, creating benefits and building brands" as the company's development goal and "serving".

Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work of 20XX.

One; personnel management

After the cleaning area is expanded, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each region, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operations, and adjust the operating standards, so as to basically meet the requirements of cleaning operations without increasing the number of personnel.

Second; cultivate

The new cleaning staff are trained in cleaning theory and practical operation in different positions, so that the cleaning staff can master cleaning knowledge and meet the basic requirements of the company's cleaning work.

Based on the training of cleaning manual for cleaning personnel, combined with the actual situation in the work, the following training is focused on: on-site work requirements, cleaning procedures, installation and gfd.

We have strengthened the training of employee appraisal system, created knowledge about Excellence and standard implementation, and established the sense of responsibility of employees. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Third; Clean working mode

On the basis of the original seven units, it became eight units, and the main cleaners walked in the corridor and the periphery. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. The existing personnel can basically solve the health problem at any time within 30 minutes, but the corridor is often dirty during peak hours.

In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to projects under construction and municipal road construction, there is a lot of soil in the overall environment. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction is completed, it will be thoroughly cleaned to meet the hygiene standards.

Fourth; Completion of cleaning work

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) Complete the daily health maintenance work in peripheral public areas.

(3) Complete the training of new employees.

(4) Complete special cleaning service.

(5) Completed the work of cooperating with the house opening activities.

Five; Health quality supervision

With the implementation of ISO900 1-20XXX quality system, cleaning has strengthened the supervision of work quality, completed the filling of forms, used various records and systems to control the work quality, summarized and further corrected the problems existing in the work, and achieved good results.

Six; Problems at work

1 ; Can not effectively remove the dirt around.

2; There is a certain gap between the existing daily cleaning frequency of personnel and the frequency required by the company, so it is difficult to meet the standard without increasing personnel.

3; In winter, the surrounding sanitation can't reach the cleaning standard.

4 ; Under the condition of ensuring hygiene standards, the cost of replacing some cleaning tools will increase to some extent.

Seven; 20XX year work arrangement;

1; Strengthen the training of cleaning departments.

2; Arrange the daily work of cleaning department.

3; Strengthen health quality inspection.

4; Strengthen personnel management.

The overall cleaning work in 20XX has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. Under the guidance of company leaders and the efforts of all cleaning staff, 20XX will have better performance. Property management company cleaning department

Article 2:

Dear company leaders:

Hello! I have been the cleaning manager of the property department since June 29th this year. Responsibilities: Responsible for cleaning service management of Diamond Constellation project, training of sales office in Shenbei New District, and cleaning projects of foreign governments. The wide management scope and scattered personnel have brought great difficulties to the management work, but it has not changed my work enthusiasm, which is both a challenge and a rare opportunity to exercise. The following is the work report since this year.

I. Project management

1, since I came to the new property cleaning department, from scratch, I found that the cleaning staff were in a great mood and it was difficult to carry out their work. Therefore, I communicate with cleaning staff in many ways to stabilize employees' emotions, and at the same time recruit people from abroad, assign people to departments, and assign posts and responsibilities to people. According to the actual situation of the building, according to the working ability and specialty of each employee, divide the area and let everyone be responsible for one area.

Count and apply for consumables, make various work plans, and complete sanitation and building cleaning.

Through the dialogue with the cleaning staff, I gradually understand the daily needs of the cleaning staff and the difficult problems in the actual work, and gradually solve the problems found. In order to unite every employee, I influence every cleaning staff with my own image and actions. While I am strict with them, I will help them in time if there are difficulties, so that the cleaning staff can concentrate on their work wholeheartedly. Completed the establishment and working mode of cleaning staff; Complete the daily health maintenance work in the * * area of Daxia Palace; Complete the land reclamation of newly occupied floors; Complete the cleaning and replacement of carpets in elevators of various buildings; Complete the removal of construction waste.

Strictly regulate the daily work and code of conduct of each employee with relevant rules and regulations, so that each employee can realize his own shortcomings and actively seek improvement and enterprising. I adjusted the workload and time according to the different health conditions of each post. Everything is in front, everything is in front, running back and forth upstairs and downstairs. At the same time, the management is not afraid of hardship, fatigue, conscientious, and basically completed the quality standards of the building.

The department personnel are adjusted again, and two people are reduced on the original basis, saving the company more than 10000 yuan every year. When the cleaning staff is away, I always work on my own, and the sanitary condition of the building has not been affected by the cleaning staff's absence.

2. Pay close attention to the courtesy of gfd, cleaners and employees. According to the company's requirements, check the employees' clothes the and gfd every day, dress neatly and be full of energy, and truly serve with a smile; According to the situation of the divided areas of responsibility, I also conduct inspections every day. When I find a problem, I will immediately point it out and correct it on the spot, and always keep the community and buildings clean and tidy. Satisfy residents and companies.

4, pay attention to the regular and irregular inspection of superiors. The company has strict requirements and high standards. Personally, I attach great importance to this situation, and organize manpower and material resources to clean it up twice a week in time to ensure that the sanitary standards of the building meet the standards, satisfy the owners and the company, and maintain the company's image.

I can make monthly and weekly work plans in time. Make the work planned, purposeful, orderly and without omission. Gradually standardize the management of cleaning products in and out of the warehouse, pay attention to energy saving and consumption reduction, and train personnel.

In terms of energy saving and consumption reduction, we have taken the following measures: starting from small things, getting a new mop broom, tying things up first, nailing the mop firmly, carefully maintaining it, extending the service life of the equipment as much as possible, and using bags and rags carefully. You can use it three times, but you can't use it twice. When you apply for cleaning products every month, please ask for them according to the plan, and never take more, so as to save money for the company.

6. Implement the work inspection system, including self-inspection, supervisor inspection, spot check and other inspection methods. Adhere to patrol the building area every day, effectively stop all kinds of violations, supervise the site cleaning work, and implement the project regular meeting system.

Through communication with the supervisor, mutual supervision and notification, I can make up for the fact that I am the only one patrolling and checking in the cleaning department. In close cooperation with the customer service department, we handled many complaints about home cleaning problems and took corresponding measures in time to avoid the recurrence of the same problem, which was well received by the owners.

7, regular disinfection work In the regular disinfection work, arrange personnel to kill mosquitoes and achieve the expected results.

Gradually improved the environmental problem of mosquitoes in the building.

8, garbage removal garbage removal, the early stage is mainly domestic garbage, with the increase of the owner's occupancy and the increase of decoration households, so there is another garbage patrol in daily work. Do a good job of forecasting, and contact the clearing vehicles in time to clear the field. /kloc-since 0/0, due to the indoor cleaning of the construction party, the cleaning department of our company has cleaned the garbage after construction and cleaned the room for more than 70 times within two months under the condition of tight personnel, and cleaned the construction garbage in public areas for more than 0/00 times during the maintenance period, which ensured the sanitary requirements of the owners in the indoor and public areas before moving in after construction.

Second, training.

Cleaning personnel are trained in cleaning theory and practical operation according to different positions. Combined with the actual situation in the work, we will focus on the following training: the classification and use of cleaning agents, cleaning procedures, glass wiping, elevator cleaning and maintenance, wall and floor cleaning, corner line cleaning, trash can cleaning, common dust pushers, brushes and scrapers. We have also fully explained and practiced the use of chemicals. It emphasizes the correct use of alkaline, acidic and medium-sized chemicals by cleaning staff, and emphasizes many times that alkaline chemicals cannot be used in wood and natural fiber articles, and acidic chemicals cannot be used in areas such as marble and terrazzo, so that organic solvents will do harm to asphalt, natural rubber and surface spraying. Make the cleaning staff master the knowledge of cleaning work and meet the requirements of cleaning work in commercial buildings.

At present, employees have been able to work hard and complete according to the prescribed standards. After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Iii. Clean management of other projects

This project pays attention to the good relationship with Party A, and pays special attention to the relationship with Party A. Being familiar with the relationship with Party A is the basis of our work, which is convenient for our work. Communicate with Party A frequently, solicit opinions from Party A, and enhance feelings. For the problems raised, timely rectification.

As grass-roots workers, there are many problems in foreign government cleaning, such as older age, lower education level and high mobility of personnel. I train cross-cycle with cleaning my own work system. And carry out cleaning tools practice, cleaning skills knowledge training, and organize oral assessment one by one on a regular basis to ensure that everyone can improve as soon as possible. There are also cleaning staff who pay more attention to their rest and diet during their daily work, so that everyone can work with peace of mind.

Looking back over the past six months, the building cleaning work is on the right track. However, there is still a certain gap with the requirements of leaders at all levels of the company, and the management level and communication ability are still lacking. Sometimes things are not calm enough, and sometimes rushing for success will be counterproductive. These shortcomings require me to strengthen my study, guide my work with what I have learned, and strive to repay the trust of leaders with better results.

In the new year, I will strive to do the following with more enthusiasm and positive working attitude.

Strengthen the study and improvement of business knowledge and corporate culture, innovate working methods, and improve various management regulations.

Strengthen communication with foreign project managers, improve cleaning service quality and work efficiency, and strengthen training. In the above report, please urge the leaders to correct the property management department: in 20XX, our department combined with the actual work characteristics, focusing on the following aspects to improve.

1. Improve the cleaning quality and reduce the complaint rate.

Based on the observation of daily work and the characteristics of cleaning work, we readjusted the existing shifts, expanded the cleaning area that employees are responsible for daily, and managed a floor from the original one to the current one and a half floors for daily cleaning work.

The benefits of this change are as follows

(1). arouse the enthusiasm of employees, increase the frequency of cleaning and improve the quality of cleaning; (2) effectively stop employees from being lazy and procrastinating, (3) reduce employees' unnecessary rest time and enrich working hours;

2. Strengthen environmental sanitation management measures.

In order to continuously improve the environmental sanitation quality of the building, we highlight the key points of our work and mainly do the following work in the quality management of cleaning service.

First, optimize the operation mode and strengthen the supervision and management of staff work. A very important content of property management is the management of environmental sanitation. Whether the property management is in place can be largely reflected in the environmental sanitation management. Therefore, we insist on environmental work as a breakthrough, strengthen property management, improve service level and customer satisfaction rate, actively explore, and constantly improve and optimize the operation mode. We have established a cleaning patrol inspection, defined the responsibilities and rights of the manager and the managed person, and implemented two levels of supervision and management. First, the cleaning department, on behalf of the company, conducts patrol supervision and inspection on the daily work of outsourcing companies. Any cleaning work that should be carried out by the cleaning company and the problems that the company fails to find in time will be given rectification notice, because the environmental sanitation quality of the building directly affects the specific interests of the property management office, thus enhancing the initiative of the cleaning company to rectify the problems and inspect and supervise the health work; Second, the company and the cleaning company have formulated the working procedures and quality standards of cleaning work within the working standards recognized by * * * *, and repeatedly check the quality of health cleaning and daily cleaning work every day to find and urge the rectification of related problems in time. The cleaning department brings the supervisory role of patrol inspection into internal management, which ensures the deterrence of patrol inspection.

Third, training.

Because of the high mobility of cleaning staff, low threshold of cleaning work and uneven quality of cleaning staff, we have done a lot of work in training management, especially in the training of employees' actual workflow, which is of special significance. If a good cleaning company, training is not in place, imagine that there will be problems in his overall schedule and work standards, and this year the cleaning department will organize employees to carry out it; 1. Etiquette and courtesy training 4 times/year; 2. Quality education and training 3 times/year; 3. Fire safety training twice a year; 4. Process training 4 times/year; 5. Professional skills (pharmacy and professional tools) training 4 times/year; Through training, employees have a new understanding of their work. At the same time, through training, they have a good opportunity to study and exercise, understand their responsibilities at work, master the basic knowledge of cleanliness, and improve their labor skills and work efficiency. In addition, through quality education and training, this year, there are 26 cleaning staff, 26 mobile phone departments, and cash and securities 1 10,000 yuan. The employees' spirit of changing money was well received by the owners, and at the same time, it won the honor for the building and created a good and safe office environment for customers.

In short, as a service provider, the future competition will be the competition of details. Only by paying attention to detail service and working hard on every detail can we be in an advantageous position in the fierce modern market competition for a long time.

Article 3:

Year-end summary of property cleaning 20XX years have passed quickly. It is gratifying to look back on all the work in this year. We have successfully completed all cleaning tasks in the past year and accumulated a lot of work. We operated in strict accordance with the company's rules and regulations, standardized and programmed, and completed all tasks with good quality and quantity in line with the principle of putting the interests of the company first.

Since I came to work in the community on June 18, looking back, I still have some shortcomings in my work. After all, I still have a lot to learn from my first property work, and there are still some shortcomings in management. I will continue to study hard in the future.

In the past six months, I have led the cleaning staff to finish all the work seriously. In the hot summer, under the sunshine, we are not afraid of hardship or fatigue. We regularly cultivate the soil, fertilize the seedlings, remove weeds and pests, mow the lawn and water it, carefully trim the shaped shrubs, keep the shape and beautify the environment. Keep the green space clean and sanitary, clean up the sundries in time, and take isolation measures for the trampled area. And the first phase of the project will comprehensively clean the road, and all public glass windows, unit doors, letter boxes, billboards, power boxes and corridors will be cleaned, so that the road surface is free of garbage, the corridors are clean and the handrails are free of dust, which will satisfy the owners! Because the garbage left by the construction workers is in the shop, it will be cleaned up in time after being found, and the garbage in front of the shop will be cleaned up every day to keep the ground clean and tidy.

On the occasion of the Mid-Autumn Festival, conduct a comprehensive cleaning of the community and shops to welcome the arrival of the Mid-Autumn Festival! I divided the responsibility areas for the cleaning staff. To fulfill the responsibility, we must clean up their respective responsibility areas. We also organized a health inspection team to organize staff to inspect, record and file the cleaning staff's responsibility area every week as the monthly performance appraisal results of cleaning staff.

165438+ 10 10, Liu Jingli arranged for property personnel and cleaners to dig up dead trees in the community and in front of the shops. 1 1 In the evening, the seedlings arrived. 12 in the morning, the property began to dig pits and plant trees. We finished the task for a whole day, and two days later, we led the cleaning staff to distribute electricity again. When winter comes, trees should be kept warm and ridged to prevent freezing.

In 20XX, I will strengthen my study, continue to work hard, conscientiously complete all the work assigned by the leaders, set up the owner's suggestion box for the porches of each unit, let the owners put forward opinions and suggestions on our work and hygiene, strengthen the hygiene management in the first phase, and meet the hygiene work in the second phase.