Summary report on residential property work in 2022 (5 selected articles)

How to write a summary of residential property work? Many people can't write a work summary for the first time. So here I will sort out the summary report of residential property work in 2022 for you (5 selected articles). Let's have a look!

Chapter 1: The summary report of residential property work for one year in 2022 passed in a blink of an eye. Looking back on our achievements in the past year, although there is no great outstanding contribution, we can safely complete this year's work and solve the tasks assigned by the leaders, and our work is considered a complete success.

According to the guidance of the leader, the cleaning staff in my management community completed this year's cleaning work. Bring comfortable and clean living space to the community owners. But in this year's work, we often have many problems! And many of them are problems left over from the past! This leads to a very bad impression on the owners. To this end, our team has also been criticized by the leaders. Now, I will summarize the work of this year as follows:

I. Work aspects

In terms of work, I manage and arrange the work of my cleaner in strict accordance with the company's regulations. When I have time, I will also take a walk in the community to check the labor situation. In the face of instructions from my superiors, I always give them at the first time, so that employees can keep abreast of the company's decisions and strictly manage them to prevent employees from making mistakes in their work.

In my normal work, I do a good job of inspection and statistics to ensure that the collected data is true and reliable. Moreover, during the inspection, I will also find the shortage of employees, and remind them in time to ask for re-operation. If there are many problems, I will criticize and punish according to the regulations.

At work, I also actively listen to the opinions of the owners, collect their dissatisfaction, select areas that need improvement after screening, and actively contact the cleaning team to enhance the satisfaction of the owners.

In terms of management, I manage the details in strict accordance with the company's regulations. Similarly, I will adjust the management in time according to the company's situation and requirements to ensure that I keep pace with the company!

Second, personal growth.

In this job, I always reflect on my work. Especially after seeing the dissatisfaction of the owners, I have a good reflection on these issues. In order to improve the working ability of the cleaning team.

In terms of management, I often consult management methods and experience in my spare time, strengthen the management of the cleaning team, strengthen their sense of responsibility for the work, do a better job in cleaning the community and win the hearts of the owners.

Frequent complaints from the owners have made me review them many times. The cleaning work didn't satisfy the owner, so I naturally have a lot of responsibilities as a supervisor. During this year, I have been looking for the most suitable way to continuously improve our team.

Third, summary.

Our efforts were not in vain. In the year-end satisfaction survey, our work was recognized by the owner. But on the other hand, this is just past achievements. In the next year's work, we will continue to work hard to improve our working ability!

Chapter II: Summary Report on Residential Property Work in 2022 Time flies, and 20__ years have passed in an instant. Looking back on our work in the past year, I still remember it vividly. First of all, I would like to thank the leaders for their concern and love for our department, which made us achieve today's results. With the joint efforts of leaders at all levels of the company and all members of this department, this department can work closely around the management system with the property department as the core, and complete the tasks assigned by the management office to this department. This year, our department has both the joy of success and the lessons of failure. The following is the work and task report completed by this department throughout the year:

First of all, on the bright side:

(A) stable thinking, clear goals.

This department has _ _ players, _ _ veterans and eight local people (including two female players). During this year, everyone can correct their work attitude, set their own development goals, attach great importance to their jobs ideologically, always remember the importance of their jobs, always think about the company's great development, take care of the company's interests, and regard the company as their home. New and old players gradually form a good competitive atmosphere in their daily work and establish a harmonious working environment.

(2) The system is perfect and effective.

This year, the Ministry formulated the duty management system, dormitory management regulations, safety management and other related systems, which effectively restrained the occurrence of team members' violations. Especially in view of the problems of patrol members on duty, the combination of persuasion and education and deduction has achieved good results, greatly reducing the rate of violation of discipline and obviously improving their work. During the one-year patrol on duty, two fire hazards were correctly eliminated, three fighting incidents, two back-breaking incidents and one owner dispute were handled, and the interests and image of the company were safeguarded.

(3) Pay attention to unity and obey the arrangement.

The members of the department have simple internal structure, different age levels and different work experiences, but all members can unite as one and Qi Xin can work together to overcome various challenges and difficulties in their work, which is quite effective internally.

I can obey the arrangement in my work, forbid it, don't contradict face to face, don't talk behind my back, listen to my command in all actions, always maintain a correct position and a good attitude. In addition to maintaining the safety of the community, this department also undertakes the task of sending water to the owners and going out. No matter whether it is hot or cold, no matter who arranges it, no one has opinions or ideas, and other matters after work are well completed.

(four) to cultivate quality and improve the level.

Pay attention to the study and training of team members' relevant business knowledge, pay close attention to the military and fire training of team members, organize team members to carry out military and fire training for more than 80 times in the past 20 years, and invite engineering departments and offices to explain engineering safety knowledge, rescue methods for elevator trapped people, housing inspection standards and other courses to team members in their spare time, which enriches their brain knowledge and stimulates their enthusiasm for work.

(5) Strengthen management and create benefits.

In order to strengthen the vehicle management in the community, provide a safe and harmonious living environment for the owners, and consider the safety of the owners' vehicles, since March, the square in front of building 1 has been set as a temporary parking lot for the owners' vehicles, and a certain fee has been charged, which not only solves the safety problem of the owners' vehicles, but also creates certain economic benefits for the company.

Second, while summing up the good aspects, it also exposes many problems that cannot be ignored as follows:

(A) the sense of innovation is not strong, the initiative is not enough.

There are narrow-minded players, who can't see the long-term future and the company's development aspirations, can't take the initiative in their work, can't correctly understand the leadership intention, are always self-centered, go their own way, rely too much on their own development path and can't think rationally.

(two) the business level is not refined, the quality is not comprehensive.

Through several unexpected events in the past year, it is fully explained that there are many problems and loopholes in the ability and methods of some team members to deal with things, which is also our weak link. The main reason is that the current social situation and public security dynamics have not been educated in time, and the team members have not been trained in relevant incident handling methods, which led to the thief's incident found in the patrol post on _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _. Damaged the company's interests and image. Therefore, in view of the weak links of the team members, an emergency response plan was formulated and the team members were organized to conduct an actual emergency drill. Enhance the ability of team members to deal with emergencies.

Third, the next step.

(1) Strengthen team building and improve the overall quality.

Take the leaders at all levels of the company as the core, do everything possible to do a good job in team building as the goal, strive to improve the quality of team members in all aspects as the goal, and effectively improve the professional knowledge level of team members as the development direction, and unite and cooperate to overcome the difficulties.

(2) Establish a good image and build a high-quality brand.

Make full use of the safety administrator as the platform, the first-class service as the purpose, the brand-new working environment as the starting point, the concern and training of superior leaders as the driving force, strive to create and bravely climb the peak.

(three) to do a good job in security, reflecting the style of the department.

Constantly improve safety awareness as a foothold, give full play to the intelligence of the department as an advantage, strictly control and prevent all kinds of incidents, and ensure safety.

Because the players come from all directions, their comprehensive qualities are uneven. Our working methods also need further innovation and improvement. There are still some unsatisfactory places in the work. These, we will make up our minds in the future work, overcome and improve, and do our best to do better and better in the future work. In next year's work, we will resolutely follow the development line of our department, overcome all difficulties and be brave in tackling difficulties. I firmly believe that under my leadership, our future work will be smoother and more brilliant. I hope that leaders can constantly point out the problems in our department in their work, and we will sincerely correct them.

Chapter III: Summary Report on Residential Property Work in 2022. Today, I have changed from an ignorant student to an employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar. I used to think that customer service was simple, monotonous and even boring, but I just answered the phone and took notes. In fact, to become a qualified property customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work. Looking back at customer service work, there are gains and losses. Let me briefly summarize as follows:

1. Daily reception and telephone answering: warmly receive the visiting owners and actively solve their difficulties. Answer the owner's phone, be patient, record the owner's complaints and service matters, coordinate the handling results, and give timely feedback and pay a return visit to the owner.

2. Handling of daily repair: Actively dispatch workers according to different repair contents, and strive to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

3. Check the sign-in of each department every morning.

4. Check the health of the hospital and corridor, and notify the cleaning staff to clean the unqualified ones in time.

5. Warehouse management: timely register the receipt and warehousing of goods.

6. Collect the utilities and property fees of the store.

7. Collect all kinds of opinions and suggestions from customers in the process of property management, and constantly improve the service quality and service level of residential property management.

In the process of completing the above work, I learned a lot and grew a lot. I think the most important thing to do a good job in customer service is:

(1) The service attitude must be good. When you see your host in the yard, you should take the initiative to say hello. If you help him open the door and move things, it will make the host trust us more.

(2) Have the initiative, have a pair of eyes that will find problems, patrol the yard of the community every day, and solve problems in time when they are found. Don't wait for the master to come, we don't know what's going on yet, so we should be a prophet of everything.

For me, who has just entered the society and has little work experience, I will inevitably encounter various obstacles and difficulties in my work. In the new year, I will try my best to correct the shortcomings in my past work and constantly improve and strengthen my work in the following aspects:

1, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception details.

2. Further improve your personality, improve your patience with work, strengthen your sense of responsibility, and cultivate your enthusiasm for work;

3. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join the team of _ _ right after graduating from school. At this moment, my goal is to challenge myself, surpass myself and make greater progress in my work in the new year!

Chapter IV: The year-end of the summary report on residential property work in 2022 has arrived, and my work for one year has come to an end at this moment. Looking back on the days of this year, I have many feelings. I was just promoted to property manager this year, and made some achievements in 1978, which made me feel very gratified and greatly stimulated my self-motivation. This sense of accomplishment makes me a little obsessed. As a property manager, I still had some "fears" at first, fearing that if things were not done well, it would bring trouble to other colleagues and the company. But with the passage of time, I gradually mastered this job and became more confident. So I want to take this opportunity to sum up and lay a solid foundation for the next road.

First, keep learning and move on.

My present position is full of all kinds of trust and expectation. I can be promoted to the position of manager. First, I accumulated sediment step by step at the bottom of 1978. Second, the company leaders trust and expect me personally. Although I am already the manager of our property, I also know that it is not easy to do this job well, because it is my first time to do this job, and I feel that I have just been promoted. It is inevitable that there are some things to learn. So anyway, studying is my first choice now. As a leader, I should be more strict with myself. Only by setting a good example, I think we can achieve something and my colleagues will follow in my footsteps. So in the next days, I will gradually develop in that direction, and strive to live up to the expectations of leaders and the trust and cooperation of colleagues.

Second, adjust the mentality and improve the management level.

In fact, for many people, the time when they just got promoted was a very challenging stage. First of all, we should establish a safe zone in our own mentality, and don't let ourselves cross the line and do something that we can't control. Secondly, I should continue to study management. As the leader of my colleagues, I have to work hard on management, so I am learning management step by step this year. In a brand-new field, you may experience some setbacks, but the most important thing is your mentality. Only by putting your mind right can you take the next journey well.

Third, find out the shortcomings and make continuous improvement.

In this position, I have grown a lot personally and realized that this job is different. This position gives me a responsibility, and it is also the driving force for my continuous breakthrough and efforts. Although I made some small mistakes this year, I am still good on the whole. These small mistakes are also caused by carelessness that is usually not noticed. Therefore, only by constantly correcting ourselves can we create a richer tomorrow.

Chapter V: Summary Report on Residential Property Work in 2022. Now, the year's work is over. Personally, I did get more growth in this year, and I also gained bad efforts in my work. I feel a lot of energy in this job, which will make me work harder and make more achievements.

I. Management work

As a manager, I understand my responsibilities, and I have made a lot of efforts in management. I also feel my success and hard work in this job, so I really want to grow up and really manage the property company. Before I officially start my daily work, I have carefully planned the work tasks of each employee in advance, so that they can better understand their day's work and better measure their work progress. Of course, more often, I also observe the work of employees, understand their working status, and have a certain understanding of them in my mind. After work, I also communicate with employees to better understand my own shortcomings in management, that is, I hope I can do this management job well.

Second, personal ability.

Facing this job, I am also very serious. I do my job well in my post, especially I reflect on myself more, which is what I need to work hard on. In the work I am responsible for, there are indeed many aspects that need to be learned, and it is even more necessary to improve personal efficiency in order to bring a better future to the development of the property. Of course, in the management work, I need to work hard to make myself better with my personal ability. I believe that I need to straighten myself in the future, so that I can really grow up and make greater changes.

Three. Plans for next year

After the start of the new year's work, I need to make a better plan for my work, understand the goals of the new year, and strive to make myself outstanding in my work and do more understanding and understanding for myself. As a manager, I still have a lot to learn, so I want to strengthen my personal ability, make myself excellent in my work, really make myself grow better and strive for a better future for my development. In the new year, I also hope that my future will grow and change, so I will make more achievements in my future life and make greater growth with my personal efforts.

In the new year, I will welcome it in a new state. I believe that in the future, I will be able to make myself more excellent, have a real leadership style in my work, and lead all members of the property to create a better life and a better future together.