Job responsibilities of the floor manager

Responsibilities of Floor Manager (7 general rules)

In the era of continuous progress, job responsibilities are becoming more and more important to people. Any job responsibility is a synthesis of responsibility, power and obligation. Use as much power as possible to undertake how many responsibilities, and use as much power and responsibility as possible to complete how many obligations. Any separation will cause problems. So is it really difficult to formulate job responsibilities? The following are the responsibilities of the floor manager that I have arranged for you. Welcome to share.

Responsibilities of Floor Manager 1 Responsibilities:

1. Responsible for inspection of environmental sanitation, counter discipline, customer reception, commodity display, etc. And make patrol records.

2. Be responsible for the statistical summary of daily operation data of stores in the area and report it in time.

3. Be responsible for observing the daily sales situation of the counter, analyzing the factors that affect the sales change, proposing improvement suggestions, and feeding back information to the superior leaders in time.

4. Hold regular shop forums, listen to opinions and take corresponding rectification measures.

5. Be responsible for collecting store rental fees, property fees, utilities, etc.

6. Responsible for handling unexpected events such as customer returns and complaints in the store.

Requirements:

1, male or female, 20-35 years old, college degree or above.

2. Acceptable fresh graduates, major in business administration and marketing is preferred.

3. Have a good sense of service and good organization, communication and coordination skills.

4. Working experience in the same position in shopping center/commercial plaza is preferred.

Floor Manager Job Responsibilities 2 Job Description:

1, supervise and inspect all operations of the whole hospital;

2, coordinate the relationship between departments, to assist in dealing with hospital emergencies; To comprehensively supervise and manage the decoration, commodity display, environment, hygiene, fire safety, identification and labor discipline of shop assistants at this level;

3. Pay attention to communication with merchants, provide efficient services and seek to provide more professional management and services;

4. Timely and properly handle the complaints and emergencies at the business site, and maintain and create a good order at the site;

5. Be responsible for the payment of various expenses of merchants in the area under its jurisdiction.

Requirements:

1, more than one year experience in floor management, familiar with relevant laws and regulations, and skilled in using office software;

2. Have business sensitivity and service awareness, be familiar with the local business competition environment, and understand business knowledge such as business layout, commodity display and on-site management;

3. Have certain communication and negotiation skills, learning ability, high sense of responsibility and team spirit.

4. Accept shift rotation.

Floor Manager 3 Responsibilities ① Responsible for investment promotion and customer development, and complete the investment promotion tasks issued by China Merchants Department every month;

(2) Responsible for customer visits and return visits, answering customers' questions and enthusiastically recommending suitable business premises to them;

(3) Responsible for attracting investment, recording customer files and sorting out customer data;

(4) Do a good job in market research and customer analysis, and timely respond to market information;

⑤ Responsible for collecting and sorting customer data;

⑥ Responsible for regular customer return visits and return visits, and timely reflect customer problems;

⑦ Assist the investment manager or investment supervisor to deal with difficult customers;

(8) Assist in holding all kinds of investment briefings and promotion meetings;

Responsibilities of the floor manager. Work under the leadership of the operation manager, and give feedback to the manager in time.

2. Be responsible for the daily management of this floor and effectively implement the company's rules and regulations, including the behavior of sales staff, gfd and service etiquette. Commodity display, price tag pop-up position display. And supervise the brand image, props and articles, ground and other sanitary conditions. The company's rules and regulations should be effectively, timely and accurately communicated to employees.

3. Responsible for the overall assessment, supervision and evaluation of employees, as well as the handling of employee resignation and entry procedures.

Basic skills training for new employees

4. Strengthen after-sales service, handle all kinds of complaints from consumers, work actively and cautiously, and do not shirk or delay.

5. Be familiar with the local competition and timely understand the promotion information of similar goods in the same industry as the basis for commodity price adjustment, supervision and marketing planning.

6. Be responsible for the implementation of individual promotion activities in each hall of the mall.

7. Supervise commodity inventory, prohibit unqualified goods from warehousing and extracorporeal circulation, and urge suppliers to replenish goods in time. Monitor the monthly inventory of each cabinet group.

Eight. Cooperate with the evaluation and layout adjustment of the brand of this floor.

9. Responsible for the supervision and inspection of the front desk and floor cashier. Do a good job in checking the cash card of the ticket and the accounts of the special office. Regularly analyze the sales situation, find out the reasons and put forward reasonable suggestions.

10. Set an example, abide by the company's rules and regulations, seize the heavy burden, play an exemplary role everywhere, unite colleagues, work creatively, strengthen ideological and political work, advocate spiritual civilization, establish a healthy atmosphere and resist unhealthy trends;

1 1. Solve employee problems in time and quickly, and handle the contact with various functional departments of the company.

Twelve. Complete other tasks assigned by the company.

Responsibilities of the floor manager 5 1. Earnestly perform post responsibilities, strictly abide by and implement various rules and regulations, serve warmly and stick to their posts.

2, convey the leadership instructions, notices and regulations, and carry them out.

3. Supervise and manage the overall work of floor environmental sanitation, fire safety and identification.

4. Understand the needs of enterprises and teams, assist and provide comprehensive services.

5. Timely and properly handle emergencies in the Innovation and Pioneer Park, and maintain and create a good on-site order.

6. Complete other tasks assigned by the college.

Responsibilities of the Floor Manager 6 I. Shop Management

1, responsible for the standardized control of hardware such as environmental sanitation, counter layout, commodity display and facility maintenance of stores under its jurisdiction;

2. Responsible for the standardized management and control of employee attendance, gfd, shopping guide and promotion, reception service and other software;

3. Responsible for handling general emergencies in the store, such as customer disputes and merchant disputes;

4. Supervise and control the operation of the store to prevent the occurrence of bad business conditions such as bargaining, taking orders and leaving the store without authorization;

5. Supervise the sales of all counters in the store, actively analyze the operating conditions and related factors, and promptly and comprehensively respond and ask the superior supervisor;

Second, the relationship between businessmen.

1, responsible for regular, comprehensive and accurate communication with counter merchants, and actively grasp the counter business dynamics;

2. In line with the principle of honesty and win-win, maintain mutually beneficial business relations with all counter merchants;

3. Hold symposiums with counter merchants on a regular basis to solve the problems raised by merchants in time or report to the superior competent leader;

Third, customer relationship.

1. Ensure that the employees under its jurisdiction provide honest, cordial and humanized services to customers, and constantly improve on the premise of maintaining the service level;

2. Ensure that employees under their jurisdiction keep close communication with customers and fully understand customers' needs and suggestions in time;

3. Actively and steadily handle all kinds of disputes and disputes raised by customers;

4. Properly handle all kinds of returns and complaints;

Fourth, subordinate management.

1, carry out the spirit and instructions of the supervisor, and ensure that the employees abide by them;

2, responsible for hosting regular internal meetings, timely solve problems in the work;

3. Conduct regular professional knowledge training for subordinates to ensure that their business skills and work quality meet the work requirements;

4. Investigate the actual working ability of subordinates and make a correct evaluation, and feedback the information to the competent leader in time;

5. Be responsible for coordinating and arranging staff's scheduling, compensatory time off, overtime, compensatory time off and other work matters;

6. Actively understand the ideological trends of employees, conduct necessary communication, and timely solve or reflect the internal disputes between employees and workers to superior leaders;

Verb (abbreviation for verb) superordinate relationship

1, to complete various tasks assigned by the supervisor;

2. Maintain timely, comprehensive and regular communication with the superior supervisor on the problems in the work, and ensure the smooth communication channels between the deployment and the company's senior management;

3. Submit business reports and debriefing reports on a regular basis, and summarize and check the business contents such as sales analysis, market research and improvement measures;

Sixth, peer relations.

1, actively communicate with managers at the same level to ensure the quality and efficiency of collaborative work;

2. Under the arrangement of the supervisor, complete the coordination tasks required by the departments at the same level. For example, assist the loss prevention department to do the daily liquidation work.

Responsibilities of Floor Manager 7 1 Responsible for conscientiously implementing the company's laws, regulations, policies and systems, and assisting the customer service supervisor in managing, supervising, coordinating and serving the employees of the department.

Responsible for supervising and managing the employees of the department according to the monthly work plan of the department and assisting the customer service supervisor.

3. According to the project repossession plan, execute the instructions of the customer service supervisor and organize the customer service personnel to prepare, repossess and decorate the building.

4. Be responsible for checking the daily calls/visits/repair requests/complaints/suggestions received by the customer service front desk, analyzing and handling them according to the situation, focusing on handling the complaints received by the customer service front desk, and coordinating the owner's repair requests, complaints, opinions and comments handled by relevant departments.

Assist the customer service supervisor to check the owner's data database regularly and correct the problems found in the VIP owner's file in time.

Assist customer service supervisor and coordinate relevant departments to investigate and report major complaints and major accidents related to the owner, and offset the risks of tanning service.

7. Handling the collection and recovery of management fees.

8. Responsible for implementing the owner satisfaction survey, collecting and statistically analyzing the owner satisfaction questionnaire, sorting it out and reporting it to the customer service supervisor.

9. Responsible for the patrol of property management in the jurisdiction, supervise and inspect the work quality of each post, be good at finding problems or potential safety hazards in the work, track and deal with matters related to illegal rectification, and make patrol records carefully.

10 is responsible for distributing monthly payment notices and collecting various related fees.

1 1 Responsible for completing the work temporarily assigned by the superior.

Daily communication between engineering department, environment department and order department. Requirements:

1, excellent communication and coordination skills, good language skills;

2. Familiar with national, autonomous region, provincial and municipal laws and regulations on property management;

3, familiar with the company's system operation process and rules and regulations.

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