In winter, the old man fell down the stairs and the snow was unclear. How to complain about the property?

In winter, the old man fell on the stairs with unclear snow outside and broke his bone. Complain about the property and find the local real estate administrative department or the Housing Authority. The real estate administrative departments at or above the county level and the Housing Authority may accept complaints related to real estate. Property and property service enterprises belong to the management department in the use of real estate. When the owner is dissatisfied or treated unfairly, he can complain about the behavior of the property. After receiving a complaint, the local real estate administrative department or the housing management department should actively negotiate and deal with it, try to solve the problems related to the complaint as much as possible, and provide a good living environment for the owners. Legal basis: Article 48 of the Property Management Regulations stipulates that the real estate administrative departments of local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.