About gas charge management system

Solution of Property Intelligent Call Center

In the early days of China's reform and opening up, a number of property management companies were born. Property management is only a branch of service industry, which is the inevitable trend of service industry development. At present, the number of domestic property management companies has exceeded? 20 thousand, and each company is getting bigger and bigger. However, the problems existing in domestic property management are increasingly obvious, and the degree of specialization, standardization and humanization of property management needs to be improved urgently. Property managers should create a good, comfortable and civilized living environment for owners through professional, standardized and humanized services.

Telephone is an important communication tool between property managers and owners. It should be said that the importance of such a communication tool comes from modern people's cherish of time and desire for convenience. Owners hope that a short message can solve the problem, so they should not let the owners run errands themselves; If the host wants to know the problem by phone, don't let the host go up and down the stairs. If the owner is far away, he can also know the situation at home. "The owner is God", and the owner is the object that the property management company should serve well. These problems are not difficult to solve. The system can help the property management company to realize the infinite communication between the company and the owner. Its front-end telephone access part is designed according to the business process model of the property management company, and its back-end also integrates the main departments of the property management company-management department, finance department, landscaping department, cleaning department, security department, technical inspection department, wine distribution department and office. The system is a brand-new owner-centered service model, a good solution for property management companies to improve service quality and brand image, and it will inevitably become an indispensable part of the customer service system of various property management companies. ?

System function

1? Interactive voice response? (IVR)

Interactive voice response can automatically play pre-recorded voice files by the system, or retrieve text information from the database in real time, and then pass? TTS？ Play (text to voice) in real time. The automatic answer of these system platforms can save labor costs and reduce manual duplication, thus effectively improving work efficiency. Can have automatic voice business consulting, automatic broadcast announcement information, property management company.

Policy statement and other issues that the owner cares about but does not need to set up a separate artificial seat to solve.

2? . Intelligent traffic assignment

The basic functions of these traditional call centers. Of course, it is also an indispensable part of the property management call center system. There are many owners of property companies, but the number of owners who use the call center system will change with time. Therefore, when choosing the number of outside lines and seats, the average state should prevail, and only in this way can it conform to the principle of economy. ? Taking the average state as the standard will inevitably lead to the peak period, and many car owners can't make a phone call. ? Intelligent traffic assignment can solve this problem well. It can minimize the irritability of the owner, and record the call when the owner is disconnected, so as to call back in time. As for which seat to assign the mobile phone to, there are many ways to choose at will. It can be shared equally, according to the job number of the agent or according to the business volume. ? This flexible distribution method provides great convenience for managers.

3? . Automatic fax service

Fax is an important tool to communicate with the outside world. Send information to these owners by fax. ? Of course, car owners can also take the initiative to ask for relevant information and information by fax. The waiter can save the received fax in the related path in the form of pictures, or send it to the owner in any computer-readable format.

4? Automatically send and receive short messages

SMS is an economical way of communication, which is very popular among both individual owners and business entities. By text message? This method can also be used for the publicity of rules and regulations, the notice of power failure and water cut-off, the notice of arrears, and the reminder of customers' arrears.

5? . ? Email sending and receiving management

E-mail is an important way of communication in the business field. Its use is similar to SMS and fax.

6? Call management monitoring

Mainly to record and monitor the dialogue between the agent and the owner, so as to understand the agent's working attitude and

Check the quality of work and realize efficient office work. There are a variety of recording methods, a variety of backup methods and a variety of query methods.

7? . Manual seating service

Manual seating mainly accepts emergency assistance, water? /? Gas? /? Electricity? /? Accept housing maintenance services, customer complaints and suggestions.

8? . ? Active outgoing call service

Using the call center's own outbound function, this platform can actively contact customers according to its own customer database.

Provide users with services including family service, user return visit, reminder function and so on.