Frequently asked questions about roaming the world

Portable Wifi: You can make an appointment by phone or online in advance.

1. Taobao branch

2. On the day of departure, Beijing Capital Airport, Shanghai Pudong Airport, Shanghai Hongqiao Airport and Qingdao Liuting Airport go through the lease procedures at the global roaming counter, fill in the agreement and pay the deposit and package fee. It can also be handled in Beijing, Shanghai, Guangzhou, Qingdao, Shenzhen and Xiamen in advance.

3. Leases in different places (except Beijing, Shanghai, Guangzhou and Qingdao) will be sent to your designated place by SF Express in advance (because of the special equipment, in order to ensure that you receive them on time and in good condition, we send SF Express by default). Pay the deposit in 900 yuan (US portable Wi-Fi 1500 yuan deposit) and the packing fee for renting a plane in Taobao before mailing.

SIM card: You can buy it directly at the counters of Beijing and Shanghai airports or Taobao shops.

Mobile phone rental: At present, our mobile phone rental can only be handled at Beijing Capital Airport and Shanghai Pudong Airport. On the day of departure, we can renew the lease at the global roaming counter, fill in the agreement and pay the deposit and package fee. 1. The number of rented equipment is limited. Please book at least 5 days in advance.

2. The billing is calculated according to the date of going abroad and returning home, including the date of going abroad and returning home;

3. Portable wifi devices send downwind express, and other devices send downwind or Shentong express. Please pay attention to special circumstances;

4. Before express delivery, if the itinerary changes, you can apply for rescheduling. Cannot be changed after express delivery; 1. If there is any quality problem with the equipment or the itinerary changes, please contact the purchasing outlets or call the global roaming customer service hotline in time, and we will handle it as soon as possible.

2. If it is confirmed that it is the quality problem of the equipment itself or the problem caused by us, it will be returned unconditionally. Problems caused by improper use will be dealt with as appropriate.

3. Keep the integrity of goods: including SIM cards, portable wifi, packaging and other items containing important information of this card. I. Quota invoice

When returning the equipment at the service outlet, directly ask the staff for the corresponding invoice;

Two. value-added tax invoice

Send: invoice header+tax number+amount+equipment number to our work mailbox (dial 400 to inquire), and we will have relevant personnel to handle it in time (please make personal comments);