How to answer the complaint from the property front desk that the elevator is broken?

Customer service: Hello! Xx service center, may I help you?

Owner: Your elevator is broken.

Customer service: Hello! What building and unit is it?

Owner: Unit xx, Building xx

Customer Service: Please rest assured, we will arrange the staff to check/repair immediately and resume its normal use in time.

1. Owner: OK, please do it as soon as possible.

Customer Service: Thank you for calling. Goodbye!

2. Owner: Why is your elevator always broken?

Customer service: elevators are special equipment, and we all carry out annual inspection and daily maintenance. Due to the high frequency of elevator use, some temporary failures are inevitable, but you can rest assured that we will deal with the problems on the spot as soon as possible and resume use as soon as possible.

Owner: OK, as soon as possible.

Customer Service: Thank you for calling. Goodbye!