What is the service standard of 12345 property?

First-class property service standards, once there is a problem, property personnel will arrive within 30 minutes, the problem will be dealt with and tracked.

Standard provision of secondary property services 16-hour service hotline. The owner declares that the property personnel will be present to register and solve the problem within 60 minutes, and follow up later.

Three-level property service standard telephone eight hours online. After the owner reports for repair, the property personnel will be present on time to handle and follow up.

The fourth floor provides a special property reception place with a 24-hour service hotline. Once a problem occurs, the property staff will arrive within 30 minutes, and the problem will be recorded and followed up. In addition, we will pay a service return visit to the owners more than once a year to solicit opinions and improve them.

Level 5 will check the residential buildings once a day, mainly the objects in the stairs and public spaces, and make a good registration. And carry out daily inspections on the decoration site to avoid the damage to the building structure and the potential safety hazard caused by the construction.

Property service project

1, community security management

This is very important. There is no property company to manage the security of the community, which increases the security risks for the community owners. The service company should be responsible for the personal safety and property safety of the community owners, and at the same time, it should formulate and implement a sound security system, such as the arrangement of community doormen and patrol security, the layout and maintenance of security facilities, etc.

2. Maintenance of public facilities

Public facilities mainly refer to the management of municipal facilities such as communication, post and telecommunications, water supply, heat supply, gas supply and power supply. These are all inseparable parts of our daily life and are very important. Property companies need to ensure the normal operation and maintenance of these facilities.