Excuse me, how to do a good job in the management of property communities?

Now owners buy houses not only by price, environment and quality, but also by property management. Advanced property management not only provides convenience and protection for the owners, but also is the key to maintain the value and appreciation of the property and safeguard the fundamental interests of the owners. However, in the property area, the maintenance and management of facilities and equipment is an important part of property management activities. People often have such a misunderstanding about the engineering maintenance of property, thinking that engineering maintenance should be repaired as long as there is a problem. This is one-sided, and the job of property engineering maintenance personnel is not only to find problems and solve them in time. In practical work, engineers need comprehensive management ability, not only daily maintenance, but also proficient in the management of engineering facilities and equipment. At the same time, I have good customer service awareness, service concept, serious and responsible work attitude, strong sense of responsibility and communication skills. We not only need to maintain when there are problems, but more importantly, we need to effectively maintain and manage the facilities and equipment, make a reasonable project maintenance plan, and carry out the work according to the plan. As a property engineer, you don't have to wait for problems to appear before you do something to fix them, but you have to have a sense of prevention. Everything is established in advance, and it is abolished if it is not foreseen. Actively doing a good job in the maintenance of equipment and facilities can not only save the maintenance cost of equipment, increase its service life, but also make the facilities and equipment in a good running state. The Meilin Dongyuan Management Office of Baicheng Property starts to formulate the detailed annual maintenance plan for the second year from May 38 to February every year. Every lamp holder and valve has a detailed inspection and maintenance plan, and then it is maintained to the letter according to the plan, gradually forming a good working habit, and it is from habit to nature. In the specific work, we follow the following steps: 1. Make a detailed project maintenance management plan, and the work will have a goal. First of all, we include all the equipment and facilities in this area in the maintenance plan, and classify the equipment and facilities that need to be maintained into categories that need to be inspected. Equipment is maintained monthly, such as the power distribution room in January, the fire pump room in February and so on. Maintenance equipment must be covered all year round. For equipment with high operating frequency, such as living pump room, power distribution room and other 24-hour equipment, we will include it in quarterly maintenance. Do maintenance four times a year. Generally, the equipment with low operation, such as submersible sewage pump, rockery and bridge corridor pump, should be maintained once a year and checked once a month. Facilities Our community focuses on drainage and amusement facilities. If the drainage part is not smooth, it will directly affect the normal life of the owner, and the inspection of amusement facilities is not in place, which will directly bring security risks to the owner. So we set the drainage part as once a quarter, and the amusement facilities are inspected four times a month. Check other facilities (public lighting, electronic control unit doors, etc.). ) once a month. When making the maintenance plan, we will make the plan according to local conditions according to the equipment and facilities in the community. We will increase the frequency and inspection times of key facilities maintenance, including annual maintenance plan, plan implementation plan, inspection records of facilities and equipment, etc. At the same time, when maintaining equipment and facilities, we must set the maintenance month and inspection time. For example, we will maintain the electric retractable door in July every year and check it once a month. Public lighting shall be inspected four times a month (once in August, June, June, June, June, June, June, June, June, June, June, June, June, June, June, June, June, June, June, June, June, June. Strictly carry out maintenance work according to the annual plan, and check its implementation in daily work. According to our work plan, the engineering department systematically maintains and manages the facilities and equipment of the community. At work, we hang all the schedules on the wall of the studio to remind us to finish the work plan in time. Our plan is also very detailed, implemented quarterly, monthly or even daily, and the implementation plan is made according to the technical parameters of various equipment. For example, for the maintenance project of electric telescopic doors which are frequently used in residential areas, we have formulated five points (1), lubrication of all nodes and mechanical parts, manual operation and sensitivity inspection of object probes, screw fastening of all fixed parts and connection points, screen display of nose, inspection of lighting and front drive, and track cleaning. For example, we have formulated eight points (1). Secondary circuit screw fastening ② Troubleshooting of minor faults (abnormal sounds such as signal lights, buttons and relays). (3) Detection of voltage and motor current; (4) Reliability inspection of dual power switch box and water tank float valve; (5) Screw fastening and paint repair of pipeline and valve joint; (5) Inspection of water outlet and suction port; (8) Cleaning of water tank and wall surface in the cabinet (twice a year, arranged in March and September) and specific cleaning requirements have been formulated. In the actual maintenance of facilities and equipment, the engineering supervisor of the management office conducts supervision, inspection and guidance more than three times a week, and the management office manager conducts inspection at least once a week. Due to the effective layer-by-layer supervision and management mechanism, the maintenance of our facilities and equipment has been effectively and solidly carried out. 3. Improve the records after maintenance inspection. After the equipment and facilities maintenance inspection, it must be recorded in detail in the Equipment and Facilities Maintenance Record Form. At work, some engineering maintenance personnel often lack a deep understanding of the importance of maintenance records. In fact, records after maintenance are also an important part of our work, which can leave traces in our work, standardize our engineering maintenance and management, and provide reliable basis when there are problems and failures in regional facilities and equipment. For example, according to our service standard, the unit sewage equipment is maintained once every six months, but according to the actual situation of the community, in order to make our work more detailed, I have made a quarterly maintenance and cleaning. After the work is completed, I will make a detailed record (time, specific rain, sewage port number, location, foreign body cleaning and cleaning of sewage wells, etc. ). If the pipeline is blocked due to improper use by the owner, it will even cause property losses caused by sewage overflow to the owner. According to the above points to maintain and manage the facilities and equipment in the area, our work will be organized and we will gradually develop good work habits, which will become natural. Of course, in practical work, we should follow the formulated plan, but we should not be dogmatic, as the saying goes; It's better to change the plan. In case of special circumstances, the number of maintenance inspections may be increased in special seasons. At the same time, in the normal maintenance according to the plan, we will find that some aspects of the plan are not perfect enough. We will record, supplement and adjust in time, and earnestly improve the maintenance of our engineering facilities and equipment through the accumulation of daily work experience. In addition, our engineers can not only effectively maintain and manage the equipment of the property, but also have the awareness of increasing revenue and reducing expenditure, waste utilization, reform and innovation in practical work. For example, there are often many foreign bodies in the grit chamber of the sewage treatment device in our community, and the septic tank will be blocked due to long-term accumulation, so the sanitation department must be asked to clean it up, which increases the cost of the community. Our engineers used their brains to find ways to add a filter screen to the wellhead in front of the grit chamber. The sword front comes from sharpening, and the plum blossom fragrance comes from bitter cold. Through our unremitting efforts, especially in the maintenance and management of residential facilities and equipment, under the guidance of comprehensive and meticulous work plan, with perfect records, coupled with the supervision and management of engineering maintenance supervisor and management office manager, the facilities and equipment in Merrill Lynch Dongyuan property area have been running well for more than three years. Perfect and meticulous engineering equipment management has not only been highly praised by the owners' committee of Merrill Lynch Dongyuan Community, but also won unanimous praise from the members of the inspection team in the selection of outstanding property management communities in the city last year. In the future property services, we will, as always, continue to do a good job in the maintenance and management of facilities and equipment in the property area, control in advance, and formulate a detailed and complete plan in combination with the use of supporting facilities and equipment in the community; Process control, formulate facilities and equipment failure and emergency handling procedures, and constantly adjust and improve the work as needed; Control afterwards, improve maintenance records, constantly sum up experiences and lessons, and constantly improve services. For the majority of owners to provide value-for-money intimate service.