The relationship between property and owner.

The relationship between property and owners needs to be analyzed in detail. The following is an analysis: the relationship between the owner and the property is an equal contractual relationship, a relationship between entrustment and entrustment, and a relationship of equivalent exchange. The relationship between the owner and the property is equal, and there is no distinction between primary and secondary. Owners can conduct public affairs in the community, and some people can maintain the security order of public areas and the cleanliness and beauty of the environment, so they are hired.

1. What does property management include?

1, building management

We know that this building also includes the maintenance and repair of various buildings to keep them in good condition. At the same time, it will also manage the real estate information and record the basic information such as management area, building, floor, room and supporting hardware facilities.

2. Equipment management

These aspects refer to the daily maintenance and repair of some public water supply, power supply, heating, air conditioning, ventilation, communication, fuel oil and other facilities, and also keep them in good use.

3. Community traffic organization and management.

This refers to the parallel traffic and vertical traffic in the community, including the management of elevators and escalators, and this also includes the cleaning of passages, roofs and other spaces, as well as the maintenance of street lamps.

4, fire management

This refers to the establishment and implementation of fire fighting system, and the setting of fire fighting equipment and firefighters will also be managed.

5. Safety management.

We know the safety, security and vigilance in the community, but we have no coercive power. It can also be extended to prevent the occurrence and development of violations of the owners' convention, while reminding and discouraging some normal living conditions in the neighborhood.

6. Greening management

This refers to the maintenance and necessary renewal of the greening facilities in the community, and also provides a good ecological environment for the owners.

7. Clean management

This also includes the discharge and removal of garbage, various wastes, sewage and rainwater, so as to give the community a quiet and hygienic environment.

Second, how to improve the relationship between property and owners.

1. First of all, many people still have misunderstandings about property management, including "master" and "servant". We should open this misunderstanding, otherwise these misunderstandings will make it difficult to carry out property management. As mentioned above, entrusting a property management enterprise to manage the property is mainly to provide services for the owners. The two parties have an equal contractual relationship, and there is no distinction between primary and secondary.

2. In China's Property Management Regulations, the function of service is defined, and property belongs to social service personnel. Therefore, to deal with the relationship between property companies and owners, we must first treat each other with sincerity. Only a good service attitude can win the understanding and trust of the owners.

Secondly, we should have a positive attitude and never give up. At work, the troubles encountered by property management personnel are definitely hierarchical, and individual owners may make unreasonable demands. If they do unreasonable things because of anger or injustice, it is better to find a solution to the problem with a positive attitude.

Effective communication is the best way to solve contradictions, and misunderstanding is largely due to the lack of effective communication. Only when the service of property personnel has strong service significance and communication ability can the recognition of property services be improved. In order to communicate with the owner more smoothly. Successful and effective communication varies from person to person and requires different communication skills to achieve the desired results.

Legal basis:

property management regulations

Article 2 The term "property management" as mentioned in these Regulations refers to the activities in which the owner selects a property service enterprise, and the owner and the property service enterprise carry out maintenance, conservation and management of the house, supporting facilities, equipment and related sites in accordance with the provisions of the property service contract, so as to maintain the environmental sanitation and related order in the property management area.

Article 17 The management statute shall stipulate the use, maintenance and management of the property, the interests of the owners, the obligations that the owners shall perform and the responsibilities that they shall bear if they violate the management statute. Management regulations shall respect social morality and shall not violate laws and regulations or harm public interests. Management regulations are binding on all owners.